Reviews
Very upset with Kimber's service area. We were down a car...
Very upset with Kimber's service area. We were down a car and they said they'd let us know the next day after doing diagnostics and then it was put off saying the next day again and then after 5 days we were finally given an update on the transmission. We needed a 2nd vehicle and needed to know before this! Very poor communication. Asked if we could get some $ off of the diagnostic charges and they wouldn't budge. Got GM involved and info he passed onto us was different than what we received from the tech. . Lying going on here, not good! Won't be doing business there again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry that you had a negative experience. Anthony, who you dealt with first is no longer here at the dealership, and I understand that he was the source of the miscommunication during your service here with us. I hope that we will be able to earn your business again. We do have a new service manager, a brand new shop with 19 lifts, and 5 Master Certified Technicians in our shop. Please let me know if we can help out in the future.
Great service! Loved working with everyone at Kimber...
Great service! Loved working with everyone at Kimber Creek. I’ve been looking for a car for awhile and they made the decision easy at Kimber Creek
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review! We greatly appreciate it. Please let us know if there is ever anything we can do for you in the future.
Great place to purchase a vehicle
Love this place! Will never buy from any other dealer again. Everyone at Kimbercreek Ford Pine River,Minnesota was so nice! Great experience from start to finish. We highly recommend them to everyone who is looking for a vehicle!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review Vicki! We greatly appreciate it. Please let us know if there is ever anything we can do for you in the future.
From our initial contact with the internet salesman,...
From our initial contact with the internet salesman, James, we were impressed with Kimber Creek Ford. Aggressive, competitive pricing with swift customer service. Nate, one of the Kimber Creek salesmen, drove 20 minutes to our campground so we could test drive the diesel F350. We loved it. Low mileage. Loaded with features. Well maintained. At the dealership, we met with Matt to discuss a possible trade-in and possible financing. In the process, we discovered how much the Kimber Creek staff enjoy working with each other and their customers in a relaxed, no-pressure fun-filled atmosphere. A few days later, we drove our 2020 F350 out of the Kimber Creek lot VERY PLEASED with the deal, the process, the vehicle preparation, but especially the people. I have purchased many vehicles over the years, including five from the same salesman, but Kimber Creek is now my dealer of choice and I shall contact them for my next vehicle - even though I live out of state. They really are that good!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review! We greatly appreciate it. Please let us know if there is ever anything we can do for you in the future.
Heinzen F150
Purchased a new 2021 F150 and the Team at Kimber Creek did a great job. If you looking for personal service and less corporate feel, this is the best Ford dealer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review Brandon! We greatly appreciate it. Please let us know if there is ever anything we can do for you in the future.
Service for my 150 2017 Ford
They checked my trailer light hookup after the oil change as I asked. I didn't clearly communicate this when I made the appointment. I had blown a fuss when rewiring my trailer before this day. Thanks for going the extra mile!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review Victor! We greatly appreciate it. Please let us know if there is ever anything we can do for you in the future.
Best Ford dealership in the lakes area. They make you...
Best Ford dealership in the lakes area. They make you feel like family and make the vehicle buying process so easy. I love the cabin feel of the sales floor.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We greatly appreciate it. Please let us know if there is ever anything we can do for you in the future.
Excellent services and everything was quickly handled at...
Excellent services and everything was quickly handled at our request. I spoke to salesman over the phone and arranged to have a vehicle ordered. Once the car arrived at Kimber Creek we were notified immediately. The best part is that you don’t have to negotiate for your trade. They give you what your car is worth.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We greatly appreciate it. Please let us know if there is ever anything we can do for you in the future.
Bought 2021 Explorer
Kimber Creek did a great job in all phases of my purchase of a 2021 Explorer. Betty made the sales process easy to understand and she had a great knowledge of the vehicle. I upgraded from a 2014 Explorer to the 2021 . The 2021 is a high quality upgrade from the 2021. The comparable features have been refined and the new features are great. Greg and Marya were instrumental in making this a great experience. All this is backed by the high quality service at Kimber Creek
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review Phil! We greatly appreciate it. Please let us know if there is ever anything we can do for you in the future.
Betty did a great job of understanding want I wanted and...
Betty did a great job of understanding want I wanted and matching with a vehicle that exceeded my expectations at a fair price. I am a long term customer and they continue to excel.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We greatly appreciate it. Please let us know if there is ever anything we can do for you in the future.
Thank you for the great review! We greatly appreciate it. Please let us know if there is ever anything we can do for you in the future.
