Reviews
New pickup
Had good service like last time on getting new pickup sales person andy was very nice and finance department lady forgot her name was just as nice recomend luther for vehicle sales
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Long wait
Not enough people to service cars two and a half hours for oil change very long wait and they were not taking appointments. For two weeks plus
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Get another bay to change oil
Need another bay so there is not the wait to get in every time you try to get in there’s ten cars waiting.tired of trying to get in
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great
Great price for a new truck despite trumps stupid tariffs. Tyler was great to work with and I'm happy with the way ford has been doing with better mileage
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent customer service!
By far the best customer service I have ever experienced in the fargo Moorhead area. My service rep Andy was absolutely amazing in regards to response time and being able to work understandable my circumstances. He was able to get exactly what I wanted and never once tried pushing anything on to me. The finance portion was flawless as well and they were able to answer every single one of my questions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent
Sold me a Ford Escape. Very knowledgeable and friendly. Still cared about how my Escape was doing after i signed the papers. Fixed my Radio when we realized it wasn't working a couple days later. They went above and beyond to help me purchase a new Escape
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very good experience
The staff was great to work with. They took the time to go over details and give me opportunities to try different vehicles. They were very friendly and patient.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Service
Luther Family Ford is excellent at communicating during the entire process. From a reminder text to updates during service to a text letting you know your vehicle is ready - there's never a time you wonder what is going on with your vehicle! It's way better to make an appointment if you don't have time to be flexible and wait in line for the Quick Lane services, but appointments are scheduling at least 2 weeks out. However, it's worth it for maintenance work like oil changes and tire rotations!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very pleased
Wilson was pleasant, very engaged, and knowledgeable about the Ford F 150. We are happy to provide a great review of Wilson and everyone at Luther.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience
Great experience going to buy a vehicle at Luther Family Ford, would definitely work with Tyler again. Very attentive and easy to work with. Quick responses to questions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
