Subaru of Puyallup

We enjoyed working with Helmut Immig, pre-owned vehicle specialist. He is communicative, knowledgeable, engaging, fun and gave us the best recommendation for a bratwurst restaurant. And of course, we left with a super deal on our Subaru Forester. Thanks Helmut!

Helmut was so friendly and helpful at helping me find my first car. No pushy sales tactics, no haggling. Truly stress free! Once we had committed to buying a car, paperwork was handled as fast as possible by the whole team so we weren't sitting around waiting. This is my first car but my family has bought our last 3 cars from Subaru of Puyallup, and I'm sure we will continue to take advantage of their outstanding service

We would like to thank Subaru of Puyallup for their recent assistance in the purchase of our new Hyundai Genesis. Austin Embody was helpful, considerate and professional. His knowledge benefited us greatly. We enjoyed getting to know him. Another shout out to Kim Ruff for her efficiency and her personal quality Customer Service. We highly recommend others to this wonderful business. God Bless you all and Thank You again!

Go see Mac, worked with me and got me exactly what I wanted. Very friendly and helpful, great overall experience. I will be returning for future purchases.

The staff here do it right! I sent a web inquiry to ten western Washington dealers, and nine out of ten responses were "hey its so-and-so from the dealership. Gimme a call". Subaru of Puyallup, on the other hand, sent a detailed email with all the vehicle information, a personalized (!!) video showing the interior and exterior of the car, and openly stated their realistic starting price-- not wasting my time by shooting me the MSRP minus 1%. Every staffer with whom I communicated was patient, helpful, and professional, from the awesome Internet Sales Team (shout out to Le'Shung and Aimee) to Mark Clark and Dave Warmack who assisted me through the refreshingly non-combative negotiation and sale. When I went to pick up the car, the service was just as friendly and efficient in-person. No pressure, no trying to talk me into needless upgrades, just customer-first service that earned my recommendation and loyalty. They even gave me a sandwich and water bottle for the very short time I spent waiting. The deal had already been agreed on over the phone, so Dave had no reason to continue to "sell" the car to me, but he still took the time to explain every feature, walk me through the manual, and do everything you would WANT a salesman to do without any of the stuff that makes "salesman" a dirty word. He didn't make a single extra penny by taking the time to do this, but it made all the difference in the world to me. IN SHORT: Phenomenal service, phenomenal people. Like most people, I dread the process of buying a car, but this was one of the most pleasant customer experiences I've had in my life. 5 stars, A+, etc. etc. Can't wait until my Subie breaks down in 500 years so I can do it all over again!

Come early and ask for Mac Canfield...you will get exceptional customer service as well as very fair stress free pricing. Buying experience was very enjoyable and all the staff were very accommodating. We changed our mind several times so we had to redo paper work and it was handled without a hitch. Great product, exception al service and very accommodating staff, just doesn't get better than this. Highly recommend Subaru of Puyallup

I have bought three cars from Dima in the last twelve months. I have friends who enjoy shopping for cars; I do not. I can't imagine a worse way to spend an evening than car shopping, and that's why I keep coming back to Dima. Dima doesn't give me a run-around. He doesn't say, "let me talk to my manager." This time I was replacing an older Subaru that had been totaled in a snowstorm. My car stopped, the one behind me, not so much... Anyway, we found ourselves needing to buy another car. We texted Dima the specs and he texted us back a link to a car. It looked good, so we went in the next day for a test drive. Less than two hours from the time I arrived at the dealership, we drove away with a new-to-us car. Here's the thing about buying a car from Dima: it's fast. He's had me out the door in 90 minutes with a new-to-me car. Of course he can't do it alone: Kym in the back office deserves a lot of credit for expediting our paperwork and streamlining the process. But here's a twist: they're extremely fast and extremely efficient, but they still act with courtesy and good humor. It's not one of those scenarios where the cheerful people are incompetent, or where the efficient people are cold and impersonal. Kym and Dima both went out of their way to streamline the process, all the while laughing and joking with us. I hope I don't have to buy another car this year: three in twelve months is plenty of car shopping! But the next time I have to buy a car, I expect I'll do exactly what I did this time and send Dima a text.

Kirk was the best! He made me feel welcome and comfortable while picking out a car. He found me the perfect car. It was in my price range. Thanks Kirk :)

In & out under 3 hours with a reliable car! Sales & Finance managers friendly, facility is accommodating & comfortable. Subarus pretty much sell themselves so the customer-service being awesome was icing on the cake!

Carl, Wade, and the security device guy at Puyallup Subaru have all been kind and patient with me. That says a lot considering I went from a 2001 no frills car to a 2017 Crosstrek.