Reviews
Write a reviewTodd Lee is a friend first and then a salesman.
Todd went out our his way to make me feel comfortable and confident with my purchase. I am very happy with my Lincoln MKX.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Delila, thank you for leaving us your review. Congratulations on your Lincoln MKX! I'm glad to hear that Todd went out of his way for you during your purchase. If there is anything more that we can do please come back and see us again. Take care! Best regards, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Town Ford Great Sales Experience
Adam was a great salesperson. Not pushy at all, gave us lots of information, didn't try to upsell, and we ended up with the car that we needed. The rest of the staff was very accommodating as well!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day! Sincerely, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Friendly staff
Your willingness & flexibility to work with us & meet our needs. We appreciate how hard you worked to get us the best deal possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate the kind words, Rodel. We look forward to seeing you again in the future. Sincerely, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Great service
The experience was very satisfying from the start, with Kristi our sales person and the sales staff and finally a hearty hand shake from Pat.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reaching out, James! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
2016 Ford Edge Sport
Meeting and working with our sales associate Jesse Figueroa, sales managers Chad Lee and Paul Harrison, plus meeting owner Pat Armstrong made our experience very pleasant, personable, and overall a joy! Probably the best car buying experience my wife and I have ever had. Thank you!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We cannot thank you enough for your wonderful review of Town Ford Lincoln. It was a pleasure to assist you and please let us know when we can do so again! Best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Great Service
It was a very easy and enjoyable experience overall. Easy and efficient process. Thank you for the great service. Aaron Timmons
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write this review. I'm pleased to hear that Aaron was able to provide an efficient and overall positive experience. All the best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Courteous staff anxious to take care of every need
The staff was seriously committed to excellent customer service. The showroom was very nice, large assortment of cars. We knew what car we wanted we started and the sales staff worked hard to make the sale for us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, thank you for the feedback! We are happy to hear of your positive experience at Town Ford Lincoln, and we are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Kind regards, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Nice facility
Nice, comfortable waiting room. Was only there for an oil change, and it took a whole hour. It shouldn't take that long, especially since I booked the time and date ahead of time.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind and honest review of Town Ford Lincoln, Raymond. We always appreciate any feedback. It was a pleasure to do business with you and we hope to see you again in the future! Regards, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Service
fast, friendly service, keeps me updated on inspections and what needs to be serviced. Service area very clean and tidy.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ronald, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast and friendly service and will be happy to hear that you left Town Ford Lincoln satisfied. We look forward to seeing you again in the future! Best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Great buying experience
The staff at Town Ford are there for you, the customer. There is no high pressure sales pitch. No gimmicks just, what can they do to get you in the ride of your choice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your great feedback truly made our day, Brian. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171