Reviews
Write a reviewGreat Experience
Buying experience was great. Salesperson was very courteous and professional. Met us on her day off and made the purchase process painless. Service has been excellent as well with no suprises on our bills.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership, Joe. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Great service
Sale people were helpful Sale people were very helpful and we use the maintenance department for our car and ford truck. We will return there for our car service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Wayne. We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future! Take care. Best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Feel good about Town Ford
We discussed the problem, Neil took notes, I got there on time, got the rental car and Neil called me a few hours later to inform me that the repairs were completed. Everything went smoothly.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, we're excited to hear that Neil took care of you and that everything went smoothly. We hope to see you again in the future. Best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Very good
More service than I had asked for at no additional cost. I have nothing else to say. No need for "20" minimum words.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the kind words, Terry. We look forward to seeing you again in the future! Best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Great customer service
Great experience with the Service Department. Their schedule was full however each one of us was treat like we were the only and most important customer. One of the best customer service I experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rosario, we appreciate your kind words about the entire service team. Thank you for continually choosing Town Ford Lincoln for your vehicle needs. All the best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Great Staff
Very friendly and helpful staff. Need to hire more service people. The phone was ringing off the hook with only one service person to handle phone and customers. .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind and honest review of Town Ford Lincoln, Emerson. We always appreciate any feedback. It was a pleasure to do business with you. Regards, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Great service, superb facilities, trustworthy
Quick and efficient check in. They don't try and oversell service you don't need. Good, quality work by service techs that care.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, William! We're glad to hear that it was a quick and efficient check in! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Friendly, no pressure atmosphere.
I really appreciated the friendly no pressure atmosphere and knowledgable sales staff. They made buying a vehicle an enjoyable experience. I love my new truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
What a great review to read! It is reassuring to know our team provided you with a pressure-free and enjoyable shopping experience. Town Ford Lincoln's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear you left our dealership feeling confident about your purchase. Don't hesitate to call or stop in should you have any questions. Best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Jerry Bragg
Service Staff Parts Dept. and smiles all the way around the dealership. Clean restrooms and reasonable good coffee. Work done in a reasonable time frame
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback, Sherry! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Made car buying fun again
Not pushy, very knowledgeable staff, helpful and made our car buying experience enjoyable. Highly recommend Paul Harrison and Jessie Figueroa.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for leaving us this great review, Maria. We are very happy to hear that Paul and Jessie were knowledgeable and helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171