Reviews
Write a reviewFantastic experience!!!
Chad Lee, Paul and Frankie worked very hard to trade in my explorer (a 2015 that was simply too big, required too much gas and that I bought under the duress of an abusive ex, bully of a salesman at another dealership, as well as a head trauma less than 3 months before I signed the contract.) Vern greeted me at the door, I asked for Chad who was recommended to me a d had a great experience with Chad, Paul and Frankie. I need up with a smaller vehicle (a 2011 Fusion in excellent condition) for a payment that is much easier and will be so much more efficient on gas. Thank you, thank you!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Keri, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a great experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Best regards, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Great service.
Always a great experience. Very professional and friendly. The owner always comes out to say hello. The area is very clean and they are always on time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fay, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Town Ford Lincoln! If there is anything else we can do for you, just give us a call! Best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Great Service
We received very quick service from a pleasant service person! He explained to us in detail some of the advantages to the maintenance agreement we had purchased.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the review, Rebecca. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Kind regards, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Great new car
Great customer service all around. Salesman was extremely helpful in getting the car I wanted! Excited for my new purchase and had a great experience the whole way through.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Alexis, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Town Ford Lincoln! If there is anything else we can do for you, just let us know! Kind regards, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Great service
Paul Harrison, did a great job in making sure that everything necessary was taken care of to make the process go smoothly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I am happy to hear your time spent with Paul was pleasant. Congratulations on your new vehicle! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We look forward to seeing you in the future. Be sure to check us out on Facebook so you can take advantage of our many great specials and incentives. Best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Great Customer Service
We purchased a car last year through Paul. After that I had Paul's number and developed a friendship . I was able to do a lot of the leg work over the phone with Paul, which was great.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your feedback, Dustin. Paul is a fantastic employee and we're thankful for everything he brings to our team. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Oil Change
I was treated with courtesy. Service was completed within the time frame given. Waiting room was comfortable including coffee, TV and comfortable seating.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Terry and thank you for your feedback. I am happy to hear that you were pleased with our customer service and facilities. If you need anything else for your vehicle, please let us know. Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Great place to take your car.
Everyone there is so willing to answer any questions and they really know their business. When I arrive for my appointment they are always on time getting my vehicle in and out with great service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Richard, we appreciate your kind words about the entire service team. Thank you for continually choosing Town Ford Lincoln for your vehicle needs.
Great Service
Kristie was very helpful, quick to respond, and friendly. When we just wanted to look around at first, we didn't feel harassed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.
Good customer service, clean facilities,
Good customer service. On time with appointment , clean and comfortable waiting area. Service area very clean and organized. Customer service techs very knowledgeable. (Dan)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171