Reviews
BMW of Spokane.
BMW of Spokane. Our 1st visit for service department, Will Clark was professional and courteous.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your service appointment with us at BMW of Spokane. We're pleased Will delivered a first-class customer service experience. We look forward to your future visits!
Untrustworthy dealership.
Untrustworthy dealership. They listed an used vehicle at a certain price with Driveway.com, then this dealership reduced the price by $500 but would not update that price with Driveway.com. Then this dealership increased the price by over $2,000. Just to try and lure you into purchasing a vehicle from them. Who knows what else they would have "changed" during the transaction? BUYERS BEWARE!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Linda, I'm sorry to hear you felt there were pricing discrepancies with your transaction. Our store strives for transparency and fairness in all our dealings, so I would be happy to address your concerns further to ensure there are no miscommunications or misunderstandings. Please reach out at chrismarino@lithia.com. I look forward to speaking with you. Best, Chris Marino General Manager
Audrey was GREAT.
Audrey was GREAT. My X5 needed service & I received professional treatment, great communication & the work took more than a day so they provided a loaner at no cost. Great to work with Audrey!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Alan, We can't thank you enough for the fantastic feedback on behalf of Audrey at BMW of Spokane. We love knowing her customer care is so enjoyable. We'll be sure to share this feedback with management. Thank you!
Terrible experience!
Terrible experience! The sales crew are annoying and incompetent at best, but more likely manipulative and dishonest bunch.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Nad, Thank you for your candid feedback. I am disappointed to read about your experience with sales. Your experience isn't reflective of the professional and knowledgeable service we feel each of our customers deserves. Therefore, please reach out if you'd like us to address any specific issues or concerns you have. Thank you, Chris Marino General Manager chrismarino@lithia.com
We had a great experience purchasing our new vehicle at
We had a great experience purchasing our new vehicle at BMW of Spokane ! Lucas and Korbin were just so helpful Cory and John were also super great ! So glad we found them !!! We love our new Vehicle !!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Michael, Thank you for choosing us! It's fantastic to hear that Lucas, Korbin, Cory, and John made your experience at BMW of Spokane so enjoyable. We're thrilled to hear you're loving your new car. Enjoy each mile, and let us know how we can assist you in the future!
Robbie Rosen is an exceptional asset to your company.
Robbie Rosen is an exceptional asset to your company. This is our third purchase at Spokane BMW over the years, and by FAR, Robbie has demonstrated to be the most knowledgeable, thorough and efficient sales person we have dealt with. We came in for our scheduled maintenance on our X5. Knowing this year is going to hold a purchase of a new car at some point considering the miles on our car, while we were waiting I wanted to have my husband get in and out of some vehicles to see which is most comfortable. We ended up trading our car in for a newer model. Robbie was attentive, patient and resourceful during the process. TY for another great experience buying our new car!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with us at BMW of Spokane! We're very pleased to hear that Robbie provided such exceptional service and helped make your third purchase a memorable one. Enjoy the new ride, and we look forward to seeing you again in the future!
Our experience with dealer so far has been good.
Our experience with dealer so far has been good. We would buy our next BMW at Spokane BMW
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Debbie! Thank you for the stellar review! We are very happy to hear we will have the opportunity to assist you with your future BMW purchase. Enjoy your travels ahead and thank you for being a customer of ours!
I had a very good experience in ordering and subsequent
I had a very good experience in ordering and subsequent leasing of the new i4 vehicle that was picked up during the last week of March 2025. Luckily this purchase was made last November saving me from the utter chaos about to happen in the auto industry due to the planned tariffs by the idiots in charge of US government. Thanks to the sales team for making the experience pleasant answering any questions I had.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Carl, Congratulations on your newly leased BMW i4. We're delighted to hear that your experience with BMW of Spokane was smooth and pleasant. Our team is always here to help answer any questions you may have. Enjoy your new car!
Excellent service as always, plus the best self serve
Excellent service as always, plus the best self serve coffee anywhere, love this dealership - weve been buying from them for 20+ years.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Stef, thank you for your loyalty and kind words about BMW of Spokane! We're delighted to hear that our service and coffee keep bringing you back. Looking forward to many more years together!
Good service.
Good service. Knowledgeable, professional, and friendly. Service has been outstanding. They took great care of my BMWs over the years.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your positive service experiences with BMW of Spokane! We're delighted to hear that our team has consistently provided outstanding service and taken great care of your vehicles over the years. We look forward to continuing this tradition in the future, Rose!