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The Ford Store Morgan Hill

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (434 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:30am–6:00pm
Tuesday 8:30am–9:00pm 7:30am–6:00pm
Wednesday 8:30am–9:00pm 7:30am–6:00pm
Thursday 8:30am–9:00pm 7:30am–6:00pm
Friday 8:30am–9:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 9:30am–7:00pm 8:00am–5:00pm

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (434 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of The Ford Store Morgan Hill from DealerRater.

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Good experience

Good experience , very low pressure sale , sales person was very flexible and helpful

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks, Steve! We're happy to help however possible. Drive safe, and we'll see you on the road.

Straight to the point, little hassle.

I was looking for a replacement car for my older SVT Focus that was recently totaled, and needed something relatively quickly. I called several dealerships in the bay area, and the Ford Store in Morgan Hill gave me the best price on a new Focus ST. The staff is courteous and the service is thorough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!

Reliable service, great service writer

I am always confident that my truck will get serviced at the appointed time and the inspections will be accurate and I will be able to actually wait for the work to be done. When it iwas done my truck was even washed for me. The service writer was great and the prices for normal service are reasonable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are more than glad to be of service, Tracy. It is our goal for all our staff to provide a positive customer experience and we're glad you are satisfied. Happy motoring!

Easy honest negotiations and great service

Bought a Ford Escape with the help of Tony. Super polite, professional and great service. I came because we live nearby and I was shopping for a crossover. Had looked sat the Equinox and a CRV and didn't like either. The no hassle negotiation was the icing on my 2016 cake :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy you had a pleasant experience here at The Ford Store Morgan Hill. Do not hesitate to call if you need anything. Be safe on the road.

Great buying experience!

Tony Nguyen was a pleasure to work with. He was nice and patient and informative.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are glad you chose our dealership, Rebecca. It is our goal to provide a positive customer experience, and we're happy that your visit with us was an overall pleasant one. Happy motoring!

Easy to purchase and great service after the sale

Total experience was really good. Talked to The Sales Manager I purchased a truck from 2 years ago and left him a voice mail and text. He was travelling, but texted me back and said he'd have a salesman call and they did within a couple of hours. I met the following day, knew I wanted a C-max as long as my dog crate and golf clubs fit. Met the salesman, we went right back to the cars, pulled on out that I liked and took it up to see if everything fit before I test drove. All items fit and we went for a test drive. The C-max is everything that the ratings and write ups say. We went back in the office, finalized the deal and I was out of the dealership within 3 hours with a new car. Even got someone to drive the new car home for me as I had my truck as well. Gave them a drive back to the dealership and all was good. I'm also really pleased with service I've gotten on my F350 HD diesel truck that I purchased there 2 years ago. It's the only place I know that provides a shuttle to drop you off and come pick you up when the vehicle is done. I'd highly recommend the dealership to anyone looking to buy or looking for service. Been very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Michael, thank you for your positive review. We're happy to have been of service to you. We appreciate your review and hope we can continue serving you for many years to come.

2015 Explorer-paint chip repair

brand new lease-- 2015 Ford Explorer--in for a paint chip repair. The Staff was nice, very short wait to drop off. Waiting a week was no problem for me. But I must mention that I washed my vehicle before taking it in and got it back so dusty and dirty. Even the tires looked brownish. It was dusty inside too. I know there is construction going on next to Ford. More of a reason to make sure the customer gets a clean car back. Would have been nice to get a freshly washed car back. I did mention it to the guy who drove my car up and he offered to go spray it down but I did not have more time to wait.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. If you need more help, our team is always available to talk -- safe travels!

Great Car Buying Experience

My salesman (Phillip) was very knowledge about the truck that I purchased and was eager to assist me with any questions or concerns I had. I would recommend Phillip and the Ford store to friends and family- even those not yet considering a Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate you taking the time to write this review and for the great recommendation, Ryan! We always strive to provide personable and excellent customer service and thrilled you experienced this. Thank you again for the recommendation!

Service

Great!!! Can't compliant fast good price and great staff

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are happy that we were able to provide a professional, courteous, and engaging experience! We appreciate your positive review!

Great services

We purchased a 2015 ford escape ..the service was great ..your sales staff Javier huerta and Phillip rios were awesome

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are ecstatic that you were pleased with our staff's service. Thank you very much for taking the time to leave this great review, Joe! Please let us know if there's anything else we can do for you. Drive safe and see you on the road.