Dynamite Auto Sales

I PURSHASED MY 2014 MINI COUNTRYMAN AT DYNAMITE AUTO SALES FROM ROY. IT WAS THE BEST AND FASTEST BUYING EXPERIENCE I HAVE EVER HAD AT A CAR DEALERSHIP. HE MADE IT SO EASY AND PAINLESS. I HIGHLY RECOMMEND DYNAMITE AUTO SALES! ASK FOR ROY, HE'LL HOOK U UP! THANKS AGAIN ROY!

Came.in today to look at, test drive and buy the Escalade. I looked at it outside..looked decent underneath. Walked in and the first gentleman to say hi was extremely nice. He stated some one will be right with you. He asked the attendant ladies upfront to summon sales. That's when it went DOWNHILL fast. I called my wife to advise I came up up there and if everything goes well, I'll buy it for her. Roy comes out while I was talking to her and says hello can I help you.. I told her I'd buzz her back. He had turned around and went into his office - good stuff as the client (me) wasn't ready. I walk in and he's aggressive with his tone out the gate. He says how can I help you. I reply depends on what you tell me. He got a messed up look on his face and says, well I do t do t why you're here. I said hey man, I'm here to look at the Escalade. He says well I don't know why. I said listen man, Im just evaluating your customer service, I didn't mean too.. and he bust out with "I don't have to listen to xxxx." I said what? I'm just trying to say that..he cuts me off and says sorry you got your feelings hurt. Let me tell me, he was an a complete xxxxxx and I replied..well, you're dumbazz and I walked out. Roy, your ego isn't your amigo. I had $14k CASH to buy it outright but because you let your pride and ego get in the way of communication even when I was attempting to say hey man, that's not what I was saying. I said to him while looking this ego manic in his eyes, I'm just trying to tell him that I was evaluate your customer service so we can get on the same page.and trying be friendly and I apologize..and he went left. I went online and advised the attendant and of course they were professionals. Gave me the Three A's - Roy has NO clue what that acronym means so I'll spell it out. A - acknowledge there might be an issue, A - apologize and lastly Act on it. Instead he had his chest out like he was tough selling cars. Well, that cost you $14k off the rip because you judged me before you gave me a chance to say what I was attempting to say above. The attendant online asked me if I wanted the manager to call me etc. I said no..NO WAY..I'm not coming back up there to even look at him. If I do and he says something to me like he did on sight - immediately issue like he's never seen. I'll humble that ego. I never once stepped out of line nor raised my voice. I'm more than that. I took my money elsewhere. Roy - you treated me like you are daily. An complete and utter ...hole and I'll never EVER make a drive down to that dealership again. Too bad the first guy in the grey shirt who said hi couldn't help me. He was upbeat, smiling and in a great mood. I put money on the fact that he would not have judged a book by its cover not responded as such.

too many things turned out needed to be fixed or replaced, things you would expect to work like the parking brake, tail gate lock. Check everything before you buy from this dealership.

Easy purchase. Great price! Talk to Joel. They even allowed me to inspect the vehicle and answered all of my questions. Thanks!

Have bought or referred, 9 car sales to this dealer, Best Buy here pay here dealer in Phoenix, General manager Joel and sales genius Roy, make you feel at home, they work hard to get you in a quality vehicle that they stand by!!!

Try these guys. They’ve been on the spot with service if needed. Good friendly crew. Little bit out of my way but worth it . If I need another purchase, I’ll be going to DYNAMITE AUTO SALES!

The people were respectful the product they were trying to sell was bad. Damaged, hole in taillight and the lights for seatbelt would not go off and it had a symbol of a yellow triangle.

Roy and joel are the best very nice and makes sure you understand every thing over all if you are looking for the best this is the place they even come in on a sunday to help us

I had a great experience with the assistance of Paul Ware. He has empeccable customer service traits and easy to work with. Clarissa was very knowledgeable in producing the paperwork. Awesome and thank you. You are definitely DYNAMITE with a positive bang.

Thank you Paul at Dynamite auto sales for making it possible and easy for myself and my kids to get a Vehicle Great place to get a car go now now now !