Capital Honda

Great experiene buying a used Honda from Sam and the guys at Capital Honda. Easy to deal with and felt like we got a great deal.

On 2/15/14, I returned the Honda Accord I have been leasing, to the Capital Honda dealership. At the time of leasing the vehicle, the dealership had promised to buy back the 'winter package' that includes genuine winter mats for the car (total ~$426 value). When I returned the vehicle, they refused to buy it back, stating that I did not buy or lease another vehicle from them (Capital Honda). They had given me a paperwork promising to buy the package back. They stated that "the paper implies that I had to purchase or lease another vehicle" from Capitol Honda. The paper does not say anything like that, also, they had not mentioned such requirement at the time of original purchase/lease 3 years ago.

Anthony Vang was awesome to work with. Excellent online inquiry follow up, worked out a deal that met all criteria for success, and all I had to do was show up and sign paperwork. All in less that 24 hours. Benchmarked against my many other car purchases this one gets a top rating

Very impressed with my treatment--honest, straight forward negotiation and got a fair trade amount. A friend referred me and I'm glad I checked them out.

Mark made the buying process fun and wasn't condescending since I'm a woman. That was really important to me! Also had my first oil change which was compliments of Mark. Charlie is my new service advisor and everything went smoothly.

Most painless car-buying experience ever! Have already used their service for my first oil change which was complimentary when I bought my CR-V. Mark made buying easy and Charlie made my first service a breeze. Thanks guys!

When I asked about if there was room for negotiation on the price, they told us "lots of them". It turned up they just said that to sound attracted, but not a reality. We took the car for a mechanical check and they refuse to fix the problem after we asked them to fix it before we bought it. They said that they don't have responsibility to take care of it as it is a used car. They didn't need to know the problem prior they bought in or when they advertised the car on the market, as it is a "used car". They have not kept any record on any used car they sell as they" trust" the customers to take care of their cars before they trade in to Honda. What kind of faith they have in their customers, but not a good business practice!! Not reliable in any of their information provided to us,as they never have any records on their cars for sale.

Service visit on 2003 Accord to replace door weather strips; dealer called to indicate parts were in. After having car all day, service called to say car was ready. At pick up, service explained weather strips were used on another car and were not installed. They then explained that the mechanic took the keys home so they had to program a new key (45 minutes). They would not say for sure when they could get back key (complete set, with house and work keys), as the mechanic was out of town and they couldn not reach his "gal friend." Service stated we must come back when keys are located to have original re-programmed. They only thing they offered for all the inconvenience was 10 percent offf on the oil change. <br>This is the worse service I've ever experienced in my 50 years. I would not reccomend Capital Honda to anyone.

Bought a 2004 Honda Pilot. Everyone at the dealership was friendly and helpful. Even served pizza for lunch. Nick (sales person) very efficient, friendly and low pressure. The car sold itself, Nick made it very pleasant. Three hours later, I drove away in my new car, leaving behind my 98 Explorer that should have won a prize for number of recalls. Honda offered me 800 more for trade in than the Ford dealership I had been doing business with for over 10 years. Thank you Capital Honda.