Chapman Acura

Justin was my 'Service Advisor'. I appreciate Justin explaining to me why certain repairs need to be done on my vehicle and he's always willing to answer any questions I may have pertaining to up coming repairs that might also need to be done. Aside from being a very nice person to do business with, I also appreciate his honesty. Donna

No hassle, no pressure, great offer with a simple "think about it and let me know". Sales guy was personable, sales manager was personable. Was an enjoyable experience visiting, and walking out with a new car.

I would highly recommend staying far away from this place. This place has the worst customer service I have ever experienced in 20 years of doing business. I initially chose this place as they prided themselves on there service. I purchased a vehicle and was first met with disappointment when I found out that I would not be leaving with the vehicle the day I purchased it. I was reassured that it still needed to go through inspection so I was like ok I am getting a good vehicle. During this inspection it was determined that the water pump had a small leak and that they would take care of it. A week later I am finally able to go pick up the car and was very excited. I drove off the lot and 1.3 miles later the vehicle completely shuts off while I was on the on ramp of the express way, rush hour, and in 113 degree heat. The salesman gets me and my wife back to the dealership and the sales manager Patrick Yonas see me and ask what happened I tell him and he screams "F***" and runs off to his office not to be seen again. I get a loaner car and go home. Over the 4th of july weekend I wait to see what happens. More days go by and at this point im ready to just go back and get my old car back but while I was at work the salesman blows up my phone calling me 8 times. I am finally able to return his call and he tells me I am glad I got to you first, he tells me that when the mechanic replaced the water pump he did not flush the coolant, so when I drove off the engine siezed. He stated the car needed a new engine. He told me when the sales manager calls they are going to want to unwind the deal but I did have a warranty, the choice was mine. When I spoke to the sales manager Patrick the first thing he told me was we are unwinding the deal and we are going to wholesale the vehicle as it is not worth it to fix it. I was like no I have the warranty, your technician messed up this is your problem, I told him he could get his loaner car back when I get my vehicle. It was at this point he became very belligerent and went as far as to threaten me. At this point the salesman jumps in and sales you can speak with our other manager Monday to fix this. Come Monday I speak to Jaime Garcia. Mr. Garcia at first seemed to be a reasonable person but seem to have his head up his xxx. During our interactions he twisted my words several times and lied to me on numerous occasions, I made sure to have all conversations recorded as proof and offered him to listen several times. The last straw with this man was when he charged my credit card without my verbal consent. At his level that is a zero tolerable offense and should be grounds for termination. Horrible service. At this point I want to speak to someone outside the organization so I call the corporates office and they route me right back to Acura and now I am dealing with the vice president Neb Yonas. Neb was very reasonable and actually apologized for the first time in this whole situation. Upon speaking with him his information doesn't match the information I was getting from Jaime which irritated me but I was this far in already. Another week goes by and I finally get the vehicle and TBD how it goes. I have yet to hear back from Neb himself, and I refuse to deal with Patrick or Jaime. Unfortunately for my salesman he was really great and took care of things however I wouldn't ever refer my worse enemy to this place and I certainly do not trust this place and will never ever get another vehicle here even if it was given to me for free.

I am happy with my used vehicle but irritated that I was forced to have an additional $1,600 of extras that I did not want and will not use: Nitrogen tire topoffs, AVAS, VTR, and Red Alert. I told the salesman that I did not want those but was told that those purchases were required. Very disappointing and no adjustments to the extras were allowed. Also, irritating that the dealership requires so much info for this review. I don't mind sharing my identity, but am unhappy that I will now receive more contact rom them.-- Toni

One sales woman did an outstanding job - Kim was outstanding. I was disappointed the Dealership Manager didn't thank us in person for the sale.

I was close to the end of my Acura lease and Mike has been in contact with me about trading in the lease early , 1 month, and moving into a new lease. Mike told me about an Acura RDX Advance AWD in the right color combo that had recently arrived and we scheduled a test drive. I was able to take it home to show my wife, she stresses out at car dealers, and we agreed it would be our perfect next vehicle. The trade-in and leasing process was straight forward and I was driving home with the new Acura in a surprisingly short period of time. Great leasing experience with Mike with an assist from his manager Norman. I'll diffidently be back at Chapman in 3 years for my next lease.

As usual the the vehicle was serviced properly and Justin is wonderful. It is always a pleasure having the car serviced at this dealership.

Back in July 2021 we went in to Chapman Acura after looking online on at one of their used vehicles. It was a 2007 Toyota Avalon. We got there and met with David Valenzuela who we had previously talked with to discuss what we were looking for. A fellow co worker had him a sales rep and recommended him to us. We get to Chapman Acura, we test drive the Toyota Avalon, Negotiated a price, got approved, signed all the paperwork, went home, took a nap, ate lunch and got a call only to find it out it had already been sold the PREVIOUS Saturday. False advertisement! So after all that mess, we decided to test drive a 2012 Toyota Corolla. Come to find out, we can't test drive it because they have the engine all tore apart due a check engine light being on. So we sat in it to see if it would even work for us. They ended up putting a newer engine it which took over a month for us to get the car back. They did give us a rental which was appreciated. Now, since August we have been trying to get our license plates. My husband has called and talked to David several times and he just gives him another temporary. I have left 4 messages with Patrick who Davids supervisor, and the general VM (cause no one answers the phone) and I have NOT heard back from anyone. We are so done. We just want our license plate please and be done with Chapman forever. This place is ridiculous. They really dont care about their customer. They have MAJOR FALSE Advertising! Terrible customer service. Dishonest and NO INTEGRITY. Will never recommend this place to anyone.

My service woman was great...I drove up she was right there checking me in...very,very nice ,friendly ,helpful...and offered different services...I hope you keep her ...super services, thank you...Richard.

Finally decided to break down and get a van for the family. We found the vehicle on Car Gurus and it was at this dealer. Living in Phoenix, we drove down to Tucson to look at it. Kim met us at the front door and offered her services to us. From the very beginning of our interaction, she explained everything perfectly and bent over backwards for me, my wife, and my 2 year old daughter. Even after we bought the van and drove it home, it needed service. She set up a time to meet us halfway in Casa Grande to exchange vehicles. We got the van back and it basically looked brand new. We even forgot a bag of clothing in the rental when we returned it and she sent it to us FedEx. Everywhere you look nowadays, customer service is severely lacking. It's one thing to receive great customer service at a restaurant, but a completely different thing to experience superior customer service at a place like a car dealership. So whether you're looking to buy a brand new Acura or something off their used lot, schedule it with Kim. Guaranteed you won't regret it.