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I was close to the end of my Acura lease and Mike has
I was close to the end of my Acura lease and Mike has been in contact with me about trading in the lease early , 1 month, and moving into a new lease. Mike told me about an Acura RDX Advance AWD in the right color combo that had recently arrived and we scheduled a test drive. I was able to take it home to show my wife, she stresses out at car dealers, and we agreed it would be our perfect next vehicle. The trade-in and leasing process was straight forward and I was driving home with the new Acura in a surprisingly short period of time. Great leasing experience with Mike with an assist from his manager Norman. I'll diffidently be back at Chapman in 3 years for my next lease.
Congratulations on your new Acura! Thank you for sharing your positive experience with our sales team! We are happy to hear you trusted us with your new vehicle purchase, and we are looking forward to working with you again. We are always here for all of your automotive needs. Your Friends at Chapman Acura
As usual the the vehicle was serviced properly and Justin
As usual the the vehicle was serviced properly and Justin is wonderful. It is always a pleasure having the car serviced at this dealership.
Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. Your Friends at Chapman Acura
Service is always done quickly and correct the first time. I would not take my Acura TSX or TL anywhere else
Back in July 2021 we went in to Chapman Acura after...
Back in July 2021 we went in to Chapman Acura after looking online on at one of their used vehicles. It was a 2007 Toyota Avalon. We got there and met with David Valenzuela who we had previously talked with to discuss what we were looking for. A fellow co worker had him a sales rep and recommended him to us. We get to Chapman Acura, we test drive the Toyota Avalon, Negotiated a price, got approved, signed all the paperwork, went home, took a nap, ate lunch and got a call only to find it out it had already been sold the PREVIOUS Saturday. False advertisement! So after all that mess, we decided to test drive a 2012 Toyota Corolla. Come to find out, we can't test drive it because they have the engine all tore apart due a check engine light being on. So we sat in it to see if it would even work for us. They ended up putting a newer engine it which took over a month for us to get the car back. They did give us a rental which was appreciated. Now, since August we have been trying to get our license plates. My husband has called and talked to David several times and he just gives him another temporary. I have left 4 messages with Patrick who Davids supervisor, and the general VM (cause no one answers the phone) and I have NOT heard back from anyone. We are so done. We just want our license plate please and be done with Chapman forever. This place is ridiculous. They really dont care about their customer. They have MAJOR FALSE Advertising! Terrible customer service. Dishonest and NO INTEGRITY. Will never recommend this place to anyone.
My service woman was great...I drove up she was right there checking me in...very,very nice ,friendly ,helpful...and offered different services...I hope you keep her ...super services, thank you...Richard.
We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles. - Your Friends at Chapman Acura
Finally decided to break down and get a van for the...
Finally decided to break down and get a van for the family. We found the vehicle on Car Gurus and it was at this dealer. Living in Phoenix, we drove down to Tucson to look at it. Kim met us at the front door and offered her services to us. From the very beginning of our interaction, she explained everything perfectly and bent over backwards for me, my wife, and my 2 year old daughter. Even after we bought the van and drove it home, it needed service. She set up a time to meet us halfway in Casa Grande to exchange vehicles. We got the van back and it basically looked brand new. We even forgot a bag of clothing in the rental when we returned it and she sent it to us FedEx. Everywhere you look nowadays, customer service is severely lacking. It's one thing to receive great customer service at a restaurant, but a completely different thing to experience superior customer service at a place like a car dealership. So whether you're looking to buy a brand new Acura or something off their used lot, schedule it with Kim. Guaranteed you won't regret it.
Thank you very much for taking the time to write such a great review for us. We are delighted that you enjoyed our services; our loyal team will be overjoyed to hear your glowing remarks. They put in a lot of effort, and that will give them a lot of motivation to keep doing what they're doing. Please call ahead the next time you or your friends try to visit us, and we will supply you with the best available offers and choices that you won't find anywhere. Once again, thank you for your kind words. - Your Friends at Chapman Acura
I bought my second car from this dealer and Kim Peterson...
I bought my second car from this dealer and Kim Peterson was amazing!!!!!!! She answered all my questions, did not push me one way or the other and she was honest. I highly recommend seeing Kim for your next purchase.
Thanks for leaving a review, and mentioning Kim. You're right, Kim is phenomenal! We are happy to have him on our team! - Your Friends at Chapman Acura
Asked for detailed information regarding $1700+, none of...
Asked for detailed information regarding $1700+, none of which were local, state, or federal taxes... My concern was dealer added fees. Response from David did not answer my question, but instead stated that taxes were out of his control, which I already know, having purchased 3 cars over the past 16 months for daughter and grand daughters. Very condescending and unprofessional on his part. Have not experienced this with other dealers.
Had my MDX serviced Saturday. As usual, Chapman staff...
Had my MDX serviced Saturday. As usual, Chapman staff were professional, polite and conscientious. They had me out in an hour, which is excellent! Great job.
Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Wishing you happy and safe miles. - Your Friends at Chapman Acura
We just purchased our 3rd Acura. We traded in our 13 year...
We just purchased our 3rd Acura. We traded in our 13 year old MDX and bought a 2021 Acura RDX because we are familiar with the brand and the quality of Acura vehicles. Our sales associate Kim Peters was a pleasure to work with. There was never any pressure and she was very knowledgeable plus she has a great personality. I like the fact that you skip the F & I office and deal directly with your sales person. I have dealt with their service department over the years for the routine maintenance of my previously owned MDX. They always do the maintenance right the first time and everyone goes out of their way to be helpful. The people at Chapman Acura are great.
Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback! - Your Friends at Chapman Acura
Great experience, just the whole Chapman family were very...
Great experience, just the whole Chapman family were very knowledgeable friendly no pressure pricing was better than any other place we shop will always and for ever go back. thank you Dennya
Thank you for sharing your story with us! We understand that customers are already experiencing stress when purchasing a new vehicle. Therefore, we want to provide a stress and pressure-free environment along with great customer service! We are excited to hear that we were able to meet that mark with you! - Your Friends at Chapman Acura