Reviews
I reached the 1-year anniversary with my Alfa Romeo
I reached the 1-year anniversary with my Alfa Romeo Stelvio, which I purchased new in April 2024. I brought it into Herb Chambers Exotics in Wayland/Sudbury for its first oil change. The oil change cost $300, including $25 for oil and rag disposal. For real? I’ve owned plenty of luxury cars over the years but I’ve never paid more than $100 - $125 for the same service. Also, I asked the service person if he could give me the paint code for the tire rim so I could order touch up paint for a scratch. He responded that they had no way of knowing what color it was and that I should go to a paint shop to get it. Really? Seriously? I’ll find another service center for the next one.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. It's concerning to hear about the unexpected cost of your oil change and the lack of assistance regarding the paint code. We strive to provide transparent pricing and helpful service. If you'd like to discuss this further or have any other questions, please feel free to reach out anytime. Thank you, Brad Taylor - General Manager - btaylor@herbchambers.com
Very pleasant and easy to deal with.
Very pleasant and easy to deal with. Dominic is a true gentleman and very knowledgeable. T was extremely helpful and a joy to talk with
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Steve, we're delighted to hear that Dominic and T made your experience at Bentley Boston so enjoyable. Thank you for sharing this positive feedback!
It was a pleasure working with Mason.
It was a pleasure working with Mason. He was courteous, informative and responsive. He made an effort without being aggressive.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Mason provided a courteous and informative experience at Alfa Romeo of Boston. Our team always aims for a respectful approach, so it's great to know we hit the mark! Thank you for sharing your feedback with us.
I had an excellent experience, thanks to service manager
I had an excellent experience, thanks to service manager Joe Swisher. Joe was always reachable, explained all that was happening and was extremely helpful. After Andrew left them in 2022, this is the best support and service I got from Herb Chambers Exotica. Thanks, Joe.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sohang, we're delighted to hear that Joe provided you with excellent service at Alfa Romeo of Boston. Your feedback is greatly appreciated, and we'll be sure to share your kind words with him!
Service Department does a very good job.
Service Department does a very good job. Car comes back fixed the first time correctly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting the Alfa Romeo of Boston team with the care of your vehicle! We appreciate your support and look forward to serving you again in the future!
Exceptional Service from Joe Swisher at Lamborghini
Exceptional Service from Joe Swisher at Lamborghini Boston! I can’t say enough great things about my experience with Lamborghini Boston’s service department, and especially Joe Swisher. From start to finish, Joe provided white-glove service, ensuring that every aspect of my vehicle’s repair was handled with precision, professionalism, and care. Since I had to leave my car in Boston for repairs (from NYC), I was initially concerned about logistics, but Joe made the entire process seamless and stress-free. He was proactive in communication, keeping me updated every step of the way and ensuring that every detail was managed flawlessly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Lamborghini of Boston! We're delighted to hear that Joe Swisher provided exceptional service and made the repair process seamless. We appreciate your trust in us, especially from afar, and are here whenever you need assistance!
Service manager Raymond Guarino provides outstanding
Service manager Raymond Guarino provides outstanding service! Prompt and courteous, very knowledgeable, proactive, accurate cost estimates.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing Raymond's outstanding service at Alfa Romeo of Boston! We're delighted to hear that his promptness and expertise made a positive impact on your experience. We appreciate your feedback and look forward to serving you again in the future!
Excellent service done in a timely manner.
Excellent service done in a timely manner. They fixed the problem perfectly. And gave me a loaner very quickly. All went very smoothly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Alfa Romeo of Boston! We're delighted to hear that everything went smoothly and the service met your expectations. We appreciate your feedback and look forward to assisting you in the future!
Easy to get an appointment Quick service: on
Easy to get an appointment Quick service: on time Nice, polite and knowledgeable staff Recommend
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kathy, thank you for recommending Alfa Romeo of Boston! We're glad to hear our team provided quick and knowledgeable service. We appreciate your support!
HCAR has always treated me well.
HCAR has always treated me well. They go beyond expectations. They synced my phone and found a rattle that I could not.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Gerry, we're delighted to hear that our team at Alfa Romeo of Boston exceeded your expectations and took care of those details for you. Thanks for sharing your experience! Safe travels!