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Lia Hyundai Albany

(1,261 reviews)
Visit Lia Hyundai Albany
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–8:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 11:00am–4:00pm Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2018 consumer dealer award
New (866) 452-6793 (866) 452-6793
Used (866) 454-2479 (866) 454-2479
Service (866) 455-1751 (866) 455-1751

Reviews

(1,261 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lia Hyundai Albany from DealerRater.

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We recently leased a new car and also purchased our

We recently leased a new car and also purchased our previous lease. Our salesman was Michael Zanchelli. We had a great experience. He was extremely knowledgeable and helpful in helping us decide on a car. At no time during the sale was he ever pushy. He made the whole experience very painless. We had to go back to pickup the car and again he was a smooth transaction because of him. I would strongly recommend him and I look forward to working with him again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

C H, we're so pleased to know Michael made this a stress-free and accommodating dealership experience for you and your family. Thanks for sharing your 5-star review, and please accept our best wishes for amazing travels ahead, from the Lia Honda team!

Karen Kingsley was easy to work with and helped me

Karen Kingsley was easy to work with and helped me through the whole process. She kept checking on paperwork for me from my insurance company and kept me updated throughout.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

J, thank you for sharing your experience with us! We're delighted Karen handled your wishes with the utmost advocacy and attention. Congrats on the new vehicle! Here's wishing you all the best in your travels, from everyone at Lia Hyundai.

Awesome experience from start to finish.

Awesome experience from start to finish. Our salesman Justin Pakatar was the best and gave us the best experience ever buying a car. He was easygoing and made it actually enjoyable buying a new car.. He goes above and beyond to help with everything and anything for the customer to give the best service..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Steve, we're so pleased to know Justin made this a stress-free and accommodating purchase experience for you. Thanks for sharing your 5-star review, and please accept our best wishes for amazing travels ahead, from the Lia Hyundai team!

Chloe Daguillo Was my service representative and she was

Chloe Daguillo Was my service representative and she was great. She allowed me to add on a vehicle inspection without it being my primary reason for being there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for letting us know how pleased you were with the convenience of this service visit with Chloe! It is always our pleasure to get the work done in a timely manner so you can go back to your day. We'll see you next time!

Karen Kingsley by far one of the best to work with!

Karen Kingsley by far one of the best to work with! Top notch help and guidance

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Holly, thanks for your positive feedback on the service and support provided to you by Karen! She's the consummate advocate for our clients and we're pleased to know how satisfied you were with this experience. See you next time!

I had issues with my car and had to take it without an

I had issues with my car and had to take it without an appointment as i was about to travel ling distances. Josephine Calabro went out of her way to help me and fit me in. Even when another (not so cooperative) of her coworkers interrupted and said that I had to make an appointment. Thank you Josephine for helping another human being resolve a huge transportation issue so I can keep my job. She’s a shining star for the dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking a moment to recognize Josephine on our service team. She goes out of her way to make sure our clients are well taken care of, and we appreciate your confirmation of this. We hope to see you again!

Michael Zanchelli thank you for getting me the car I

Michael Zanchelli thank you for getting me the car I wanted and love. THANK YOU. HOPE TO SEE FOR THE NEXT PURCHASE AR LIA HYUNDAI.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, Donna! Thanks for giving us the highlights of your dealership experience with Michael. We're delighted he was dedicated to your complete satisfaction. Congrats on the new car! Best wishes for pleasant travels, from the whole team at Lia Hyundai.

Excellent service from Frederick Jacobs and the rest of

Excellent service from Frederick Jacobs and the rest of the team. They were thorough and timely.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

This is the kind of feedback Lia Hyundai loves to hear, E! We're delighted Frederick was efficient and thorough in getting your car serviced. Please don't hesitate to let us know when we may be of service to you again.

I have been very satisfied with the service department at

I have been very satisfied with the service department at Lia Hyundai. Recently, I brought my car in for a NYS inspection, oil change, and tire rotation. Frederick Jacobs was my service representative. He was very professional, thorough, and helped expedite service in a very fair manner. I would heartily recommend him and be very glad if he were my service rep again in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks so much, K! We're delighted the value of Frederick's support and expertise exceeded your expectations. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment.

Caitlin Bendick was extremely helpful.

Caitlin Bendick was extremely helpful. She made buying our car a breeze. We will be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your 5-star review, Karen! We're delighted Caitlyn provided you with all the support and insight you needed to make this transaction a breeze. Congrats on the new vehicle! We wish you all the best in your upcoming journeys, from everyone at Lia Hyundai.