Richard Kay GM Superstore

Great group, very helpful and patient. No pressure honest sales and really want to make sure they get it right for you when you are ready.

The people at Richard Kay are awesome. Very good service and very clean.

To say that I am disappointed in the service department would be an understatement. My 2021 Sierra has been here since February 9th. I have been told countless times that it would be ready only to be called several days after and told something different. In the beginning they were waiting on parts. All the parts came in and I was told that it would be ready in a few days. A few days went by and I was told now they are waiting on tools. All the tools showed and I was told that it was a 4-5 hour job, then it was a 25 hour job and then a 40 hour job. They have now had all the tools and parts needed to complete this job for 3 weeks and still no truck. I drove up there and to talk to management because he wouldn’t return my call and he told me it would be ready this past Tuesday 4-19 at the latest. I was just informed it would be another week. I have called the General Manager only to be passed down to someone else. The service manager told me that I would only deal with him moving forward only to pass me back to the service advisor. Even after I requested him to call me he still would not. The service advisor told me “he had too much on his plate to talk to me”. The service department is incompetent and management is even worse.

Richard Kay is the finest dealership I have ever worked with. Absolutely terrific people from the sales staff, to the Service Manager, and today Mike James in the body shop. Outstanding people skills. Today I had the pleasure to work with Mike. My brand new Silverado was scratched by a metal jean button. I was very upset to say the least. I took my truck to the Kay Shop to see what could be done. Mike looked at the problem and suggested a possible solution. I agreed and 15 minutes later the problem was corrected. He was very gracious and polite. I will recommend RKS to anyone looking for a vehicle. Just a pleasure to work with everyone. Thank you so much. John.

I was having my 2002 Chevrolet Silverado worked on Friday January 28 2022. My appointment was at 10.40 am. I was there at dealership until almost 4pm. And that was way to long to be there. And next was I furnished my own windshield washer resvoir and next thing they said I washer pump. This cost me almost $500 dollars which was way to pricey. This could've been done lots cheaper. Not a happy person. Probably will not use them again.

Very friendly and accommodating. They took me in a the last minute.

My transmission went out just 2000 miles over the warranty period. They will provide no assistance even though this specific transmission has had numerous problems.

It's a pleasure to have my Chevrolet serviced here. Employees are very professional, courteous & l'm not kept waiting long times for my car to be serviced.

I bought a truck online that was advertised with 5 miles. When i drove it off the lot it had 109 miles on it. A scratch on the door that i was told was plastic from shipping and would come off when washed.The carpet under the rubber mats on the driver's side is covered with dirt / it even has the rectangle clean spot from the paper mat dealers put down to help keep clean. I had voiced my opinion at the dealership but was told they had to check the fluid levels / i said GM does that you are selling me a used truck! If i drove a truck off the lot and put a 100 miles on it then it would be a used truck....And again was told they had to drive it .. The problem was i had already paid for the truck... Then getting paper work completed took a month because i live in a different state i guess. And yes i took pictures but don,t know how to post them here. I would not give this place 1 star...[.it would not let me post with out marking 1 star] THANKS richard kay

On Sept 10th I took my 2021 Camaro 6.2L SS2 to Richard Kay Chevy in Anderson for a check engine light that came on at 1,200 miles...I also asked for a oil change...That evening I was advised that parts would have to be ordered and the gas tank would need to be dropped. The oil was changed and I picked it up on Friday. Dropped it off on Monday and asked for a loaner. Told there were none available, Monday evening I called and told the parts had to be ordered. Wonder why they were not ordered on Friday... Tues I asked again for a loaner. Nope....Tues evening I called and was told we have to order more parts....I again asked for a loaner....Nope...Wed evening they called me and said they were taking for a test drive and would call me back....2 hours later crickets...I called and they sadi oh yes come pick it up...I drove 5 miles to gas station and filled up...Started engine and check engine light came back on...Called and told bring it back...I asked for a loaner, Nope....They said they would have one next week...I said I will bring it in they...They said they would call me when one was in...(today is October 12th...No call.....On Sept 18th just for giggles I checked the oil..The dip stick was dry...I pulled the paperwork and it shows they put 8.8 quarts in the car....Chevy says car oils 10 quarts of oil...I called General manager and left him a message...No call back...Don't use these guys...You would get better service at a junk yard... Complaint filed with Chevrolet.....And they haven't called back.