Morrie's Luxury Auto Hours
At Morrie's, no matter the customer, the dealership, or the brand, there's a central theme - happiness. It's the corners
tone of who we are, what we do, and how we interact with the world around us. We understand that the little things in life matter, that peace of mind is priceless and that a car is much, much more than a car. At Morrie's, happiness has become the norm. With that being said, a luxury buying experience should go beyond the ordinary - Beyond Happy.
"Your place to go Beyond Happy."
Oil, Filter Change
Wheel Alignment (4WD)
Wheel Alignment (RWD)
Wheel Alignment (FWD)
Sales associate Erik said”Kevin there is no curb rash on the Aston Martin DB9 Gt. We make sure everything is perfect on our vehicles.” Jim alleged sales... mgr. said “Drivers rear has a small spot on it,looks like it had a little scrape,referring to wheel rash. Ronsway transporter who picked up from Morries indicated in writing all FOUR wheels damaged.Result $1,155.later transporter was spot on,dealership was wrong. Car was advertised as certified with just 4,209 miles as also used on Odometer Disclosure Statement,however when delivered by Ronsway transport to my Fla. address mysteriously over 600 miles more appeared.Car was not delivered with “a 31 day temporary permit to allow you to immediately enjoy your new vehicle”. Jim alleged sales mgr. is on record concerning keys indicating “I believe It does come with a second set of keys.”Fact of the matter is,it did not,can you imagine investing over $122,500. with TTL In a Aston Martin and having to purchase a second key at a cost of $1273.67. Upon thinking I was now road worthy,I might want-to have the car inspected by a reputable 4 star Aston dealership in Fla.only to find that it needed a $18,500. In Front rotors and brake replacement. In conclusion,shame on me,for thinking you can work with in good faith.I should have read the reviews! “Out of towners beware I was lied to” “Please read before buying from Morries “ “Don’t expect customer service after buying a car” “Poor Communications “ “Saab story” These are not smoke stories, but real FIRES! Frankly since my car was no where near PERFECT as advertised in writing I now fully understand the dealerships TWO star reputation.
Found a used vehicle I was very interested in online.I am in Chicago and was going to have a family member inspect the vehicle for me. I contacted the... store and set up an appt for them to do so. The day before the appt. they tell me they sent the car to auction. Had I not reached out to confirm I would have never been told. Terrible communication! It’s stuff like this that makes people not trust dealerships.
Michelle Fussy helped me in the purchase of my new Bentley Continental. I am a local business owner and a pretty confident business woman, but I am stll... a bit unsure of myself in the car purchasing relm. Michelle alleviated all my worries and concerns. From the momement I met with her, she made me feel at ease. And, more importantly, she was so knowledgeable about the car I was picking out. I never felt pressured or brow beaten into a purchase. I met with her several times as I had a number of changes to the car I ordered. She always made herself avaiable to me for the most minor of questions and concerns. The car is fabulous and Michelle is fabulous as well. She paid so such attention to me and helped me pick out the perfect car. Truly this dealership and sales team are the very best in the Twin Cities.
PLEASE READ BEFORE BUYING. I purchased my first Aston from Mories. The sales person Jon told me how rare this car was and how reliable they are. Really... talked down the Bentley and also the Maserati. He said the Aston would hold it's value much better. I said I will only keep the car for 6 months to a year, how much should I expect to loose. He said $5000 to $10,000 at most. They would buy the car back. Had the car for about 6 months and like I said I would not keep it that long. Contacted Mories about trading it in and no response? Sent them a Lincoln that they had at their other store and said this is what I want. I txt, emailed and left messages with no response! I finally called a manager and he explained that they can't get new cars from their own dealer? Jon was trying to find me a used one but never told me so he just didn't respond. They lied every step of the way on this deal. Here is some info on the service and warranty. Jon told me this was an Aston certified car and showed the paper work that someone looked over the entire car and makes it like new. When I received the car, the washer fluid was out. The exhaust was rattling, Tail lights had moisture in them, and the leather on the dash was pealed back. There is no way this car was certified! I paid additional money to have this done. I drove the car a total of 1000 miles and it was in the shop 3 times. At I still didn't have everything complete on the car. 5 months later the leather part for the dash still wasn't in. If you want to loose money and be lied to buy from Mories. If you want to have a great experience go buy a Cadillac. These types of cars unless you have tons of disposable income will crush you financially and also waste a ton of time. When a sales guy tells you the cars they sell are not reliable and don't hold any value I should have ran. I was sold Good Job Mories, but I will never refer anyone to you, and never buy a car from you.
Thank you very much for your feedback. We sincerely apologize for the less than ideal experience that you have had with our dealership and the lack o...f communication you encountered. Of course we would like to follow up with you about your experiences. Please feel free to reach out to our General Manager, David Peach at MLA.Feedback@morries.com with the best contact number to reach you. Thank you again.
Sales professional Ashley Laboda represents Morrie's Luxury and her customers better than anyone. You can guarantee a trustworthy and reasonable purchase... from Morrie's Luxury Auto. Memphis TN loves Morrie's!
I'm from TN and found my dream car on-line at Morrie's. I was dealing with Jon, who was doing a good job in the beginning to provide me with requested... information. So I finally purchased an airline ticket to look at the car. Jon picked me up at the airport with the car, but failed to have the under body cover removed, which I had requested to see, if the car is leaking oil ( after all it's a 1990 Porsche 911). Since I flew in on a Holiday, the repair shop - unfortunately- was closed as well.... this was one major condition for me to come and see the car and Jon initially told me that the removal wouldn't be a problem. After the test drive I came up with a couple items ( cover for convertible top missing, compressor for spare wheel missing, shocks for hood weak, radio not working, rear cover loose and other things) which upon a so called " intensive inspection through their maintenance department" should have been discovered. The low point however are the rear break lights. I asked Jon to see if the break lights are working while I was putting the break pedal down and he confirmed "all three". Guess how disappointed I was when I saw the car upon delivery backing out of the trailer and the lights not working properly....... Jon also told me about all the maintenance his shop has done and he would be happy tp provide me with the records. You guessed right, not one single service record from Morrie came with the car. Shame on me that I didn't insist looking at the records while I was there, but the shop was closed .... Now lets review the purchasing process: I negotiated with Jon over the phone an " all taxes and fees included" price, which was the base for my agreement to buy the car. Guess again, how surprised I was when the negotiated total price was higher, because " they can't include all fees in one total price" ( not talking about taxes in TN). Jon "forgot" to tell me about certain fees..... Really ? A salesman who doesn't know what fees are coming with a car sale ????? It was only a couple 100$ but for me it was all about the negotiated and agreed upon price. After all I still paid over 40k for the car. His manager finally took off the fee, but Jon wouldn't have honored his word. Finally lets review the shipping: Jon offered me to help me with shipping arrangements so I agreed. One day he called me to let me know, the car has been picked up and they paid for it " to make it easier" on me. So he asked me for a credit card number, which I provided to him over the phone. After texting him a couple times about who is the shipping company he sent me a copy of the invoice, which was 25% less than what he charged me. He explained I have to add brooker's costs so I asked him to provide an official bill to me. Haven't heard anything from him since and it has been over 10 days ... Fishy to me, especially since the brooker's address comes back to a Morrie's car location..... Bottom line, once they have your money, they don't care anymore. After sales customer service doesn't exists. Make sure, if you buy a car to get everything BEFORE you give them your hard earned money.
Great people providing great service. Worked with Lukas to buy one of their pre-owned Audi's and had an excellent experience. Service has been a breeze... as well
Interested in a Silver Porsche Cayenne Diesel, I called the dealership and Jon answered. Seeing as though I was in Chicago and the car in Minneapolis,... I trusted and relied on my salesman to be my eyes and share with me anything of note, so that there were no surprises when I arrived to purchase the vehicle. I asked for a few things: 1. Service records (or any info they had) 2. Hi-Res photos of the "worst" issues the car had (paint/interior/dings etc.) 3. Life of brakes remaining 4. Life of tire tread remaining 5. Ensure that all paint was original To say the least, it was challenging to get in touch with Jon. He answered 20% of my calls and preferred to text which is frustrating. He told me that the top of the rear bumper had a couple of marks from luggage being dragged in and out and they were going to tape/paint and blend that top portion of the rear bumper. I specifically asked if there would be (or has been) any other paint work done, he lied and said no. The agreement is that I would arrive 5 days later to pick up the car (Saturday) and on Friday after I purchased my airplane ticket, he said that the car was still not out of paint. I asked when it would be complete, he said early next week. I ate that first plane ticket. All kept getting pushed back with poor communication, often not responding for 24 hours, and early next week turned into 4 days later on Thursday traveling with my father. Upon arriving, I noticed a piece of the rear left door dangling, not pressed nicely on the body of the car as the right side. On the right side however, that same panel was pushed back towards the rear wheel well and I noticed it had been side swiped with many scratches which caused this panel to shift. The trunk made a loud "bang" each time I opened it and this made me suspicious. This was not a "perfect" car as described. This was a car with lots of work done. I noticed some orange peel on the driver side front and rear door which no one admitted to (including the GM). Huge 4 inch deep gash on rear passenger door, one rim with not just curb rash but chunks taken out, not disclosed. On to the interior: hacked up in the form of pen marks all over driver door/steering wheel, razor blade slashed rear passenger seat (not disclosed), driver handle loose and wobbly (door panel had come off for some reason), pano roof sunscreen torn in 3 places... All of this not disclosed. Lukas, the stand in salesman as Jon was not in that day, was the only positive experience I had. He was understanding, apologetic (and just as shocked as I was) and empathetic. He asked if I would speak with the GM to explain my thoughts on the car and I agreed. The first thing the GM did was defend his automobile stating that there is nothing wrong with it as he knew the customer who traded it in. Very defensive and even when I was showing him the vehicle, he never once acknowledged the obvious issues. My untrained eye was convinced of lots of paint work (which he apparently didn't "see") so I requested to take it to a body shop of my choice to get their opinion. Minnetonka Auto body confirmed front/back bumpers we're painted (while on the car which is a cheap fast way to quickly finish the job) as well as the drivers side front and rear door). Car covered in overspray including obvious silver paint over black plastic under the hood. I can not express how disappointed I was with the experience. What's SHOCKING is that this is a dealership which sells brand new Maserati and Bentley automobiles. REALLY?!? I wasted time and money (5 plane tickets!) over 10 days which could all have been avoided if they were more honest, responsive and answered all of my specific questions of things that were important to me (and in a timely manner). The car was in worse then average condition when they told me it is "great". Completely dishonest. I purposely waited a few days to review them so that I had a clear head about my experience. Do your homework!
I flew in from Colorado to purchase a used 2014 BMW from Morrie's Luxury Auto. I started working with Richie over the phone several days before making... the trip. Communication was great and there were no issues getting things setup. I was still rather concerned that things would be different once I got there (were there issues with the car, would the deal change, any other surprises?). Once I got there, I was blown away by the facility itself (amazing building pack full of beautiful cars), the condition of the BMW I wanted to buy, and the professionalism of the staff. Richie was fantastic to work with, the car was perfect, and there were no surprises. The entire experience was beyond my expectations, I am very happy with the purchase, and would certainly do business with them again.
I came in to get my car checked and, as always, exceptional service. I spoke with Tom right away and was in and out very fast.