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Morrie's Luxury Auto

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (162 reviews)
2018 state dealer award
View 4 awards
2018 state dealer award 2013 national dealer award 2013 state dealer award
2018 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (162 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Morrie's Luxury Auto from DealerRater.

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one star for this dealer

I gave all the information to buy the car and after he inquires, he tells me that I am selling the car to someone else...

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
2 people out of 2 found this review helpful. Did you?
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Purchased a 2019 BMW M5 two months ago and since them

Purchased a 2019 BMW M5 two months ago and since them have had numerous problems, one happening only 20 minutes out from dealership after purchasing. A month and a half later same thing. The dealership they took it to be worked on dripped coolant all over my injectors voiding the warranty due to outside influence Tried calling Morries about the warranty I purchased and as usual no answer, no call backs, nothing. Zero support from Morries and they don't stand behind their sales. Avoid this dealership..

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Aweful

Purchased a 2019 BMW M5 two months ago and since them have had numerous problems, one happening only 20 minutes out from dealership after purchasing. A month and a half later same thing. The dealership they took it to be worked on dripped coolant all over my injectors voiding the warranty due to outside influcene Tried calling Morries about the warranty I purchased and as usual no answer, no call backs, nothing. Zero support from Morries and they dont stand behind their sales. Avoid this dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
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Great service department.

Great service department. Christian was amazing! The mechanic also was top notch. Good feed back and kept me in the loop regarding any issues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Not a happy Morrie's buying experience. Was misled by the...

Not a happy Morrie's buying experience. Was misled by the general manager Juan that if I ever needed anything to come back and he'd work with me since this was my first used Maserati. I got about 20 miles on the car when the check engine light came on. Brought it back and they said it was a fouled spark plug from RPM's over 5k when it was cold which was untrue because I just drove it home and never revved the engine. They replaced the plugs and 5 weeks later it sounds like the front end is going to break in half when I turn. I called to see if they would waive the $200 diagnostic fee to take a look at it and was told no. I have barely driven the car since I bought it and purchased an aftermarket warranty for 5k from them as well so their only in it for the sale and not any support after you sign the paperwork. I'm not asking them to pay for the repairs but only take a look at it since I just purchased it. Will never recommend or buy from Morrie's again. My sales person was Rich Hajt and the general manager was Juan Martinez. Go elsewhere.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

No after sale support

Not a happy Morrie's buying experience. Was misled by the general manager Juan that if I ever needed anything to come back and he'd work with me since this was my first used Maserati. I got about 20 miles on the car when the check engine light came on. Brought it back and they said it was a fouled spark plug from RPM's over 5k when it was cold which was untrue because I just drove it home and never revved the engine. They replaced the plugs and 5 weeks later it sounds like the front end is going to break in half when I turn. I called to see if they would waive the $200 diagnostic fee to take a look at it and was told no. I have barely driven the car since I bought it and purchased an aftermarket warranty for 5k from them as well so their only in it for the sale and not any support after you sign the paperwork. I'm not asking them to pay for the repairs but only take a look at it since I just purchased it. Will never recommend or buy from Morrie's again. My sales person was Rich Hajt and the general manager was Juan Martinez. Go elsewhere.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service department technicians were excellent I was...

Service department technicians were excellent I was assured that loaner vehicles would be available when I purchased my car when service was needed as I live south of cities and my job makes it difficult to drop off my car with ride or wait. I was told no loaner appointment until July and asked to speak with supervisor after I made Appointment and no one called me back. I love my Bentley however due to the customer service I will reconsider a different meet with better customer service when I purchased my next vehicle

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The whole experience was a nightmare. Nick Bohannon...

The whole experience was a nightmare. Nick Bohannon helped at the start of the process, then he left the company, so everything went down hill . We bought a Bentley from Morries and it was not the luxury experience you would expect. 2 months later, I called to ask about the registration and plates we never received, just to be told they're sorry they never started the process . So now I ordered custom plates for $500 that the tax office will send back before I will have the originals to trade out for...I just loss more $$$. This place should get new owners or management that knows what the words luxury/job Competency mean. Half of their staff is untrained, and they should have a more rigorous hiring process when dealing in luxury vehicles. Update.... today I found out that the Bentley we bought needs a repair to the convertible top , so we are going to have to pay over 18 thousand for the repair/ replacement. This is a nightmare the car is not even Registered yet, and I'm already out 18k.... wow . Please be careful who you buy from . Don't end up like us , we haven't even driven the car more than 50 miles . We have a video sent to is from the first salesman saying / showing "the only thing wrong with the car is a paint chip and one wheel has wheel rash" unfortunately that was a lie 😕

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

This place is a joke

The whole experience was a nightmare. Nick Bohannon helped at the start of the process, then he left the company, so everything went down hill . We bought a Bentley from Morries and it was not the luxury experience you would expect. 2 months later, I called to ask about the registration and plates we never received, just to be told they're sorry they never started the process . So now I ordered custom plates for $500 that the tax office will send back before I will have the originals to trade out for...I just loss more $$$. This place should get new owners or management that knows what the words luxury/job Competency mean. Half of their staff is untrained, and they should have a more rigorous hiring process when dealing in luxury vehicles.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
3 people out of 3 found this review helpful. Did you?
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Morries Lux auto was one of my best experiences while...

Morries Lux auto was one of my best experiences while buying a vehicle. I was very easy, haggle free and my sales consultant Seth Noel made everything a breeze. From informing me on the cars progress to the final delivery. He was very professional and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.