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Morrie's Luxury Auto

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (162 reviews)
2018 state dealer award
View 4 awards
2018 state dealer award 2013 national dealer award 2013 state dealer award
2018 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (162 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Morrie's Luxury Auto from DealerRater.

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PLEASE READ BEFORE BUYING FROM MORIES

PLEASE READ BEFORE BUYING. I purchased my first Aston from Mories. The sales person Jon told me how rare this car was and how reliable they are. Really talked down the Bentley and also the Maserati. He said the Aston would hold it's value much better. I said I will only keep the car for 6 months to a year, how much should I expect to loose. He said $5000 to $10,000 at most. They would buy the car back. Had the car for about 6 months and like I said I would not keep it that long. Contacted Mories about trading it in and no response? Sent them a Lincoln that they had at their other store and said this is what I want. I txt, emailed and left messages with no response! I finally called a manager and he explained that they can't get new cars from their own dealer? Jon was trying to find me a used one but never told me so he just didn't respond. They lied every step of the way on this deal. Here is some info on the service and warranty. Jon told me this was an Aston certified car and showed the paper work that someone looked over the entire car and makes it like new. When I received the car, the washer fluid was out. The exhaust was rattling, Tail lights had moisture in them, and the leather on the dash was pealed back. There is no way this car was certified! I paid additional money to have this done. I drove the car a total of 1000 miles and it was in the shop 3 times. At I still didn't have everything complete on the car. 5 months later the leather part for the dash still wasn't in. If you want to loose money and be lied to buy from Mories. If you want to have a great experience go buy a Cadillac. These types of cars unless you have tons of disposable income will crush you financially and also waste a ton of time. When a sales guy tells you the cars they sell are not reliable and don't hold any value I should have ran. I was sold Good Job Mories, but I will never refer anyone to you, and never buy a car from you.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you very much for your feedback. We sincerely apologize for the less than ideal experience that you have had with our dealership and the lack of communication you encountered. Of course we would like to follow up with you about your experiences. Please feel free to reach out to our General Manager, David Peach at MLA.Feedback@morries.com with the best contact number to reach you. Thank you again.

DONT BUY FROM MORIES

PLEASE READ BEFORE BUYING. I purchased my first Aston from Mories. The sales person Jon told me how rare this car was and how reliable they are. Really talked down the Bentley and also the Maserati. He said the Aston would hold it's value much better. I said I will only keep the car for 6 months to a year, how much should I expect to loose. He said $5000 to $10,000 at most. They would buy the car back. Had the car for about 6 months and like I said I would not keep it that long. Contacted Mories about trading it in and no response? Sent them a Lincoln that they had at their other store and said this is what I want. I txt, emailed and left messages with no response! I finally called a manager and he explained that they can't get new cars from their own dealer? Jon was trying to find me a used one but never told me so he just didn't respond. They lied every step of the way on this deal. Here is some info on the service and warranty. Jon told me this was an Aston certified car and showed the paper work that someone looked over the entire car and makes it like new. When I received the car, the washer fluid was out. The exhaust was rattling, Tail lights had moisture in them, and the leather on the dash was pealed back. There is no way this car was certified! I paid additional money to have this done. I drove the car a total of 1000 miles and it was in the shop 3 times. At I still didn't have everything complete on the car. 5 months later the leather part for the dash still wasn't in. If you want to loose money and be lied to buy from Mories. If you want to have a great experience go buy a Cadillac. These types of cars unless you have tons of disposable income will crush you financially and also waste a ton of time. When a sales guy tells you the cars they sell are not reliable and don't hold any value I should have ran. I was sold Good Job Mories, but I will never refer anyone to you, and never buy a car from you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
4 people out of 4 found this review helpful.
Dealer response

Hello Mr. Lingle and thank you very much for your feedback. We sincerely apologize for the less than ideal experience that you have had with our dealership. Of course we would like to follow up with you about your experience. Please feel free to reach out to our General Manager, David Peach at MLA.Feedback@morries.com with the best contact number to reach you. Thank you again.

Repair damages to soft top convertible Bentley

I had a mechanical problem with convertible on my Bentley. It was repaired, but when car was returned, the top functioned more efficient but there were damages to the soft top that occurred during repair. this was addressed with them and they took full responsibility for it and repaired everything just like new. Very classy and exceptional response from the company who handled the problem exceptionally.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

Morrie's Luxury Auto won my confidenence

Sales professional Ashley Laboda represents Morrie's Luxury and her customers better than anyone. You can guarantee a trustworthy and reasonable purchase from Morrie's Luxury Auto. Memphis TN loves Morrie's!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Misrepresentation of Trades and Numbers

Would not honor a written bid on 3 trades from 6 weeks ago even though my cars were in storage the entire time. Also a mistake that was caught in the finance office would have cost me over 10k, if I wouldn't have looked closely. I have purchased over 10MM in vehicles in the past 20 years from this group and will not return.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
5 people out of 5 found this review helpful.
Dealer response

Mischa, we’re sorry that the initial bids provided without the seeing the vehicles did not align with our actual bids after closely inspecting the cars. We did not anticipate that the cars would have so much wear and tear and require above average reconditioning to make them sale ready. We’re sorry for the communication and would hate for this to sever such a longstanding experience.

Great Place to Buy Your Car

Just recently purchased a 2012 Aston Martin Virage from Morrie’s Luxury Auto. My salesman was Jon Reyerson. I live in NJ and have never purchased a car sight unseen. Jon promised he would be my eyes and inspect the car as if it was his. Even though I saw pictures and videos, when the car arrived it exceeded all my expectations – it was gorgeous. It looked brand new and the few cosmetic issues that Jon had mentioned had all been repaired as promised. The paper work was completed by Sara Blatz and sent to me via FedEx just for signatures. MLA also arranged for the car to be shipped to my home. It has never been so easy to purchase a car. Like I previously stated I’ve never purchased a car unseen. The team I worked with were extremely friendly and professional. Truth is when I need to replace my wife’s car next year I will first begin my search with MLA.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Don't expect customer service after buying a car

I'm from TN and found my dream car on-line at Morrie's. I was dealing with Jon, who was doing a good job in the beginning to provide me with requested information. So I finally purchased an airline ticket to look at the car. Jon picked me up at the airport with the car, but failed to have the under body cover removed, which I had requested to see, if the car is leaking oil ( after all it's a 1990 Porsche 911). Since I flew in on a Holiday, the repair shop - unfortunately- was closed as well.... this was one major condition for me to come and see the car and Jon initially told me that the removal wouldn't be a problem. After the test drive I came up with a couple items ( cover for convertible top missing, compressor for spare wheel missing, shocks for hood weak, radio not working, rear cover loose and other things) which upon a so called " intensive inspection through their maintenance department" should have been discovered. The low point however are the rear break lights. I asked Jon to see if the break lights are working while I was putting the break pedal down and he confirmed "all three". Guess how disappointed I was when I saw the car upon delivery backing out of the trailer and the lights not working properly....... Jon also told me about all the maintenance his shop has done and he would be happy tp provide me with the records. You guessed right, not one single service record from Morrie came with the car. Shame on me that I didn't insist looking at the records while I was there, but the shop was closed .... Now lets review the purchasing process: I negotiated with Jon over the phone an " all taxes and fees included" price, which was the base for my agreement to buy the car. Guess again, how surprised I was when the negotiated total price was higher, because " they can't include all fees in one total price" ( not talking about taxes in TN). Jon "forgot" to tell me about certain fees..... Really ? A salesman who doesn't know what fees are coming with a car sale ????? It was only a couple 100$ but for me it was all about the negotiated and agreed upon price. After all I still paid over 40k for the car. His manager finally took off the fee, but Jon wouldn't have honored his word. Finally lets review the shipping: Jon offered me to help me with shipping arrangements so I agreed. One day he called me to let me know, the car has been picked up and they paid for it " to make it easier" on me. So he asked me for a credit card number, which I provided to him over the phone. After texting him a couple times about who is the shipping company he sent me a copy of the invoice, which was 25% less than what he charged me. He explained I have to add brooker's costs so I asked him to provide an official bill to me. Haven't heard anything from him since and it has been over 10 days ... Fishy to me, especially since the brooker's address comes back to a Morrie's car location..... Bottom line, once they have your money, they don't care anymore. After sales customer service doesn't exists. Make sure, if you buy a car to get everything BEFORE you give them your hard earned money.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Future Customer

I met Sanel, a salesperson, and I believe, his wife, at a Fashion Event a few weeks back through a mutual friend. I came in to the delership and was pleasently suprised with the friendliness of the staff and the different vehical options Sanel was able to show me, that was within my budget. My current vehical is still under lease, but I do plan on making my way back to the dealership in a few months.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

How Does a Salesman Like This Still Work Here?

First off, I will avoid naming names here, but the salesman who greeted us (not naming names, but his name was spelled S-A-N-E-L; I'm just spelling names) greeted us in a manner not to be expected of a luxury vehicle salesman. Although I cannot remember quite what he said, it was something along the lines of "Hey guys, what's happening." For somebody who sells Bentleys and Aston Martins and the like, this was unpleasant. The lady at the desk, however, was nice and greeted us in a kinder fashion. We then proceeded to look at vehicles. Although we made it quite clear that we weren't ready to purchase quite yet (thought goes into throwing $300,000 away) the salesman continued to linger, and his basically informal clothing really made us question if he worked there or not. Later, as we were essentially forced into conversation with him, he seemed to not be able to hold back the near-racist comments and the direct insults to us, our families, and our workplaces; not to mention, the existence of swearing on his behalf was inevitable. If this is what all the people working at Morrie's Luxury Auto, taking your Maserati in for its daily repair will be no pleasant endeavour.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.
Dealer response

I am very sorry to hear that your experience did not deliver the personalized, luxury experience associated with purchasing a Bentley or Aston Martin. To prevent this from happening again I’d like to learn more about your visit. I also want to make sure you get the treatment you deserve. At your convenience could you be so kind to reach out with your preferred method of contact? I can be reached at Angel.Maldonado@morries.com. Angel Maldonado, General Manager.

Excellent service

I came into Morries Luxury Auto interested in a certain car. I test drove it and realized it wasn't what I was looking for. Rebecca was very understanding letting me know she could get any car in the Morries group. We found the car I was looking for and she made sure I was well taken care of. Got a tour of the beautiful facility with even better looking cars. Everyone on the team did a great job. Highly recommend Rebecca and this dealership. I will be a repeat customer. Hopefully next time i'll be looking at a more expensive car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.