Mike Johnson's Hickory Toyota

They did a great job. Cody was very helpful and very gracious. Explained everything and kept me informed on the progress of the repair. Pleasant experience.

Well they really helped me out…I think…I got out of a high payment on my Rav and got a Camry…Very pleased

Bought a used Jeep from Jeremy Harrell and couldn't have been more pleased. Every staff member we came in contact with were Very friendly and eager to offer any help in our purchase.

I took my 2017 Rav4 to Mike Johnson’s Toyota for a scheduled oil change and tire rotation. I was then told I needed a new battery, new brake pads, a new wheel bearing on my front right side and a back wiper blade. When I asked about the wheel bearing, since there are only 43,000 miles on my car, I was told he’d find out from the “master mechanic” and come back. He returned and asked if I was in an accident (which I haven’t been) because they weren’t sure what damaged it but it would cost $700 to replace. He then said they found a nail in my tire that couldn’t be repaired and quoted me for two tires. I told him to replace the brake pads, that’s all. I got there at 9:45 am and left close to 1 pm. I’ve had so many incidents like this with this dealership, this just happens to be the most recent and the last. This is my 3rd Toyota and I’m trading it for a Honda after I file a complaint to Toyota’s corporate

I just wanted to take a minute and tell you how wonderful my buying experience was. From the time I pulled on the lot, I was treated very well and made to feel important and in charge of my car buying experience. Joseph Pearson greeted me with a warm welcome and had such desire to help me and it was apparent that he loves his job and is hoping to make things easier for his customers. He really made me feel like family. Thank you Joseph for being genuine and helping me when others wouldn’t. I appreciate you and I will be back. I’m also telling everyone I know to come see you! Love my new SUV!!!

Cody did a great job servicing and proving information for my RAV4 in a professional manner. Harold

I was very pleased with the courtesy and I feel the service department is thorough and honest.

Joseph was excellent. Go see him for your purchases. Great experience. Easy to work with.

Excellent customer service! They check my vehicle thoroughly each time it is serviced. Lorie Horton is awesome!!!

This place is probably fine for a new car purchase but be very careful if buying used. I purchased a used car and drove over 3 hours to pick it up from them. There was a loud humming sound coming from the front tires but during my test drive I had multiple calls from the salesman asking where I was. I felt pressured to return. When I asked about the heavy humming I was told it wasn’t an issue and that it recently had alignment work done as well as “other” work. When I asked what that other work was done I was told that they don’t keep record of it and had no idea. Pretty suspicious. Again, I was rushed through the process, paying well over KBB which I was fine with because I really wanted the car. As soon as I got on the road heading home and up to highway speeds the truck pulled very hard to the left and I had to keep my hand on the wheel to keep from going in the other lane. Within a week there was a LOUD screeching sound every time I started it up. What ensued was WEEKS of unanswered calls, wild goose chases, empty promises, and eventually I was stuck with the bill for an alignment, new tires (the old ones weren’t even road worthy according to the Nissan dealership I took it to) and a fix to the emergency brake. Mike Johnson Toyota even told me that a non working emergency brake wasn’t a safety issue...in a manual transmission truck. I admit I should’ve been more cautious with all the red flags from this predatory dealership but I trusted their word and their ability to make things right. I’m active duty military and don’t have money to just throw around. I was very excited to get my first truck but was very discouraged that Mike Johnson valued my dollar over doing the right thing.