Fresno Buick GMC

Thanks Tobi for our new Buick Envista ST great car Good service as well. Tobi made sure everything was going good. Will recommend to our friends and family Thanks GMC

The Fresno Buick GMC dealership on Blackstone Avenue offers a welcoming and comfortable environment where customer service is prioritized and actively demonstrated. Management's commitment includes regular check-ins, fostering a collaborative atmosphere among the various departments.

Avoid This Dealership at All Costs – A Masterclass in How to Lose Customers! Oh, where do I even begin? This dealership is truly a one-of-a-kind experience — if by "one-of-a-kind" you mean a masterclass in how to make your customers question every life decision that led them to you. First off, let’s talk about customer service. Or rather, the lack of it. I’ve been left hanging more times than I can count. Calls? Ha. I wouldn’t hold your breath. I’ve asked for a supervisor more times than I’ve been asked to pay for services. And guess who they send me to? Fernando! Who, instead of solving any problems, was apparently trained in the art of excuse-making. Impressive, really, how quickly he could come up with reasons why nothing could be done. My favorite? “I’ll pass it along to someone else.” Sure, Fernando. Great plan. Too bad it never seemed to happen. Then, as a delightful twist, they send me to Mike Templeton. At this point, I thought things had to get better, right? Wrong. Mike’s customer service philosophy seemed to revolve around two simple options: 1) Take it as-is, or 2) Go somewhere else. And why? Because, as he so kindly put it, he’s “got other customers to tend to.” What a relief, Mike! Clearly, my problem wasn’t that important. But let’s not forget the cherry on top of this disaster. My car? Parked at the dealership for over a month. And it took them two weeks just to diagnose an issue. For context, I’ve had faster turnarounds at a fast food drive-thru. Then, after they change my oil, I suddenly have an oil leak. Awesome. But, of course, when I call to follow up, I’m told it’ll take another month to get parts. So, two months without a reliable car, and I still have to make monthly payments. Let’s just say my faith in humanity, and this dealership, has all but evaporated. Honestly, if you want to experience the thrill of being completely ignored, lied to, and treated like you’re a nuisance for simply wanting your car fixed, this is the place for you. Otherwise, steer very clear of this place unless you’re into disappointment, frustration, and “solutions” that are non-existent. Horrible service, horrible customer care, and an overall horrible experience. Just save yourself the trouble, go with a different brand.

I was in for my annual maintenance check up, service is always great and very timely, never more than an hour. My go to person is Fernando a really great person.

Great team of workers. Service was fast and reliable. Would recommend this dealership to family and friends.

Poor customer service in sales and service department. I wouldn’t go back if I had a choice

Courteous knowledgeable, trustworthy, and very efficient. The service team is the best in the Valley by far.

I was in and out quick everybody very attentive. Did oil change and rotate tires

Fernando who works service in Fresno location is amazing. He listens to your concerns and explains everything. I only deal with him

Great customer service technicians very knowledge in their profession very professional always do a great job on my vehicles