Sansone Rt 1 Auto Mall

excellent. I would recommend SansoneToyota to all friends and family. The wait time was on target and the customer service was great. I have had nothing but good service at Sansone

Thank you Jorge Pico for helping me and my family to choose the right vehicle to my needs and my budget now we are going back to Brooklyn NY to tell all friends to come here and ask for JORGE.....Gracias

I was recommended by a friend to Mr. Charlie the sales manager he took good care of me and had his salesman as well take care of me Steven Gutierrez.it was one of the best car buying experience I ever had,if you want somebody that’s honest and truthful and respectful go check out Charlie the manager and Steven Gutierrez.

Yo fui a Sansone Toyota buscando un carro usado y cuando llegue Steven Gutierrez me viendo un carro nuevo la experiencia fue lo mejor del mundo. Visita a Sansone toyota a Steven Gutierrez.Y el jefe Charlie me ayudó mucho también.

The whole team is great,professional especially Rana and Majeed. Great place I purchased three vehicles from there and the services is excellent... love place

Jean, I want to think you for helping through the buying process. You and you manager has been great and I want to recommend all my friends to you.

i went to buy a used car and walked out with a brand new highlander. go check out steven gutierrez. he is the best. i will always go bacxk to sansone toyota fgor my new car.

My salesman Steven Gutierrez was excellent. Went above and beyond what I’ve ever seen with a salesman. I’ve been buying cars for many years and never had a salesman that I liked this much. Now for customer service... Horrible!!! First was waiting on a call about bringing the car in to install the remote start. I had to bother Steven because the service department never called. They finally did. Then waiting on a check to return my old car. I was told 2 weeks I would get a check. Had to once again bother Steven who reached out to the higher ups to find out what was going on. My wife eventually just called the Sales manager Charlie Czerniawski who was extremely arrogant and rude on the phone. Told her he wails call her back in a few hours when he found out about the check. A whole day went by and he didn’t call back. Then she had to call him the next day. To just be lied to that he would have the check the next day. Just so happened the next day we had the appointment for the remote start install so we went in to see what was going on with the check this was Friday. Charlie being arrogant and rude again said it’s a holiday weekend and they won’t be able to print a check until Tuesday. The original 2 weeks we were told is now 3 weeks. Charlie tells us to call him on Tuesday (the day after Labor Day) in the morning. I call him and get no answer and leave a message. He never calls back. We had to once again bother Steven who got our check a day or two later and actually drove to Staten Island to bring it to us. Still never received a call from Charlie... Then let’s talk about the headache getting the registration. We received a temporary registration for the car. Gave them an early heads up that it expired on September 10th and to please mail it to us when it comes in. By September 9th we still didn’t receive it so called the dealership and told them. They said they still didn’t have it. Was told to callback tomorrow. So now September 10th we call and a female I spoke to says it’s still not in and I would have to go there and get a new temporary. Is a second issued temporary even legal? Now I’m stuck the last day of the registration trying to figure out where to find the time to drive all the way there on top pay the tolls. So I call Charlie Czerniawski to ask him what options we have. Of course no answer so I leave a voicemail. Just so happen that I had to go to New Jersey that morning so hey maybe this will work out. I call him again just over an hour later. No answer. Now I’m in New Jersey so I call again and once again no answer. So I leave another message. So now I call Steven. I find out he’s off but tells me he will call Charlie and have him call me. Over an hour later still no call from Charlie. I speak to Steven and he tells me he spoke to Charlie and gave him my number. I call the store now and speak to the same female I spoke to earlier and she tells me the registration is still not in and if I bring the 4Runner in they can issue a new one. I explain my situation and she transfers me to Charlie. Did he answer? Nope... end result Steven was the only one that helped in this whole mess for a month. The female that I spoke to finally called back and said the registration just came in. At 3:20 in the afternoon. So I had to load my kids in the car when I got home from work and drive back to New Jersey to pickup the registration. And the registration was dated the day before. Talk about waiting till the last minute. So what I’ll tell everyone is if your buying a car from them and need something aftermarket installed. Or will have to wait for a check. Or need you registration on time. Or not want to deal with a sales manager that is rude to woman and does not return calls then go somewhere else. Almost 30 years of buying cars and I have never had to deal with as many headaches as I did here.

Gracias por una buena atención y por hacer un proceso fácil. Es la segunda vez que trabajo con Gerald Lopez . Hace 9 meses que compre un auto para mi Sra y esta vez uno igual para mi hija que ya va para la escuela.Mil gracias y sigan adelante con la labor comenzada.

Team did their absolute best to accommodate and cater to our needs to seal the deal.Tom, our salesman, was very nice and professional . We felt relaxed and not pressured by him.