Reviews
Aaron Humphrey from Nelson Mazda was friendly and very
Aaron Humphrey from Nelson Mazda was friendly and very knowledgeable answered all question and thoroughly explained everything
Aaron Humphrey from Nelson Mazda was friendly and very
Aaron Humphrey from Nelson Mazda was friendly and very knowledgeable answered all question and thoroughly explained everything
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Started out undecided on what I really wanted and needed
Started out undecided on what I really wanted and needed in a car. After several weeks, made the decision to go with a Mazda. Thankful for Jonathan's help and patience.
Started out undecided on what I really wanted and needed
Started out undecided on what I really wanted and needed in a car. After several weeks, made the decision to go with a Mazda. Thankful for Jonathan's help and patience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nelson Mazda is a no pressure dealership with a beautiful
Nelson Mazda is a no pressure dealership with a beautiful showroom, friendly people and a huge selection of new and used vehicles. Our experience was excellent working with JD to buy a newer truck. He handled everything throughout the process, never passed us off to anyone else and was fun to sit and visit with while waiting for our paperwork. He's definitely an asset. Never thought I would say this, but it was enjoyable buying a vehicle. Highly recommend!! 🙂
Nelson Mazda is a no pressure dealership with a beautiful
Nelson Mazda is a no pressure dealership with a beautiful showroom, friendly people and a huge selection of new and used vehicles. Our experience was excellent working with JD to buy a newer truck. He handled everything throughout the process, never passed us off to anyone else and was fun to sit and visit with while waiting for our paperwork. He's definitely an asset. Never thought I would say this, but it was enjoyable buying a vehicle. Highly recommend!! 🙂
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I just bought my second vehicle from this dealership.
I just bought my second vehicle from this dealership. They have exceptional service in both their sales department and the service department.
I just bought my second vehicle from this dealership.
I just bought my second vehicle from this dealership. They have exceptional service in both their sales department and the service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We had an outstanding experience buying our car at Nelson
We had an outstanding experience buying our car at Nelson Mazda. Our salesman was Tristen and he did an incredible job taking care of us.
We had an outstanding experience buying our car at Nelson
We had an outstanding experience buying our car at Nelson Mazda. Our salesman was Tristen and he did an incredible job taking care of us.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi there! We're so glad to hear your experience with us was great, and that Trystan was able to take great care of you. We look forward to working with you for Service! Wishing you many miles ahead!
Everyone was very friendly and helpful.
Everyone was very friendly and helpful. Very pleasant, easy, and fast buying experience. Thank you!
Everyone was very friendly and helpful.
Everyone was very friendly and helpful. Very pleasant, easy, and fast buying experience. Thank you!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so glad to hear you had an amazing experience with us! We hope to be your go-to dealership for many years to come! Wishing you many miles ahead!
Quick response and superb follow up.
Quick response and superb follow up. Very professional. Abigail was extremely helpful and readily available to help me find the car for me. Thanks all.
Quick response and superb follow up.
Quick response and superb follow up. Very professional. Abigail was extremely helpful and readily available to help me find the car for me. Thanks all.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Bill! We're so glad you had a positive experience with us. We truly hope that you love your vehicle! Wishing you many miles ahead!
Nelson Mazda had an SUV I was really interested in.
Nelson Mazda had an SUV I was really interested in. I texted back and forth about the vehicle, but more often than not I couldn't get clear answers from the sales agent. The gentleman I was texting with eventually passed me off to a female sales agent who was no better with giving information on the vehicle than he was. They came off as unprofessional and shady. I will not be purchasing my next vehicle here.
Nelson Mazda had an SUV I was really interested in.
Nelson Mazda had an SUV I was really interested in. I texted back and forth about the vehicle, but more often than not I couldn't get clear answers from the sales agent. The gentleman I was texting with eventually passed me off to a female sales agent who was no better with giving information on the vehicle than he was. They came off as unprofessional and shady. I will not be purchasing my next vehicle here.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Aimee! This is Kaytlyn Hess with Nelson Mazda Tulsa, and I'm a customer service representative here. It’s truly disappointing to know that we did not meet your expectations or provide the clear communication you deserved. We strive for professionalism and transparency, and I deeply regret that we fell short in this instance. I was unable to locate your information in our system, but I’d love the opportunity to discuss your experience further and see how we can make things right. Please feel free to reach out to me directly at 918-296-7897 ext. 7811. Thank you for your feedback, and I truly hope we can earn your trust back in the future.
I was contacted by my service advisor Geoff with an
I was contacted by my service advisor Geoff with an update on the progress of my vehicle. He was also able to get me a loaner vehicle which was very much appreciated. I was provided daily updates also which helped me through the experience I was dealing with. I have been contacted that my vehicle is completed at this time and headed over to pick it up today. Great day. I would like to Thank my service advisor Geoff for keeping informed and going above and beyond to ensure my experience was pleasant. You'll be lucky if you get Geoff as a service advisor.
I was contacted by my service advisor Geoff with an
I was contacted by my service advisor Geoff with an update on the progress of my vehicle. He was also able to get me a loaner vehicle which was very much appreciated. I was provided daily updates also which helped me through the experience I was dealing with. I have been contacted that my vehicle is completed at this time and headed over to pick it up today. Great day. I would like to Thank my service advisor Geoff for keeping informed and going above and beyond to ensure my experience was pleasant. You'll be lucky if you get Geoff as a service advisor.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Larry! Thank you so much for sharing your experience with us! We're thrilled to hear that Geoff was able to make your service experience smooth and stress-free, from the loaner vehicle to the daily updates. It’s clear that Geoff truly goes above and beyond for his customers, and we’re so glad you had such a positive experience. We appreciate your kind words, and we’ll make sure to pass along your thanks to him! We look forward to assisting you again in the future!
Fairly good.
Fairly good. The theme was a no commission sales. So the person assigned to me wasn’t going to try to sell me. Well I’m an older man so I really wasn’t worried about that. The car I was interested in was getting some work done so I had to wait a bit. After driving it I knew it was a decent price and I had already researched the worth of my trade. They gave me my price for my trade and the deal was done. Now I have learned that the real profit is made in the closing process. I was just too tired to deal with that. So the next day I went in to finish up. There definitely was some pressure to buy an extended warranty and furture service. But my salesman really wasn’t able to get me to buy any of that. So in closing, I got a good deal on the car and a decent price for my trade. But an inexperienced buyer may have ended up with a lot more cost. So know what you’re buying and selling and don’t get talked into buying something that you really don’t need.
Fairly good.
Fairly good. The theme was a no commission sales. So the person assigned to me wasn’t going to try to sell me. Well I’m an older man so I really wasn’t worried about that. The car I was interested in was getting some work done so I had to wait a bit. After driving it I knew it was a decent price and I had already researched the worth of my trade. They gave me my price for my trade and the deal was done. Now I have learned that the real profit is made in the closing process. I was just too tired to deal with that. So the next day I went in to finish up. There definitely was some pressure to buy an extended warranty and furture service. But my salesman really wasn’t able to get me to buy any of that. So in closing, I got a good deal on the car and a decent price for my trade. But an inexperienced buyer may have ended up with a lot more cost. So know what you’re buying and selling and don’t get talked into buying something that you really don’t need.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Byron! Thank you for sharing your experience with us! We're glad to hear that you were satisfied with the price of your vehicle and trade-in, and that you felt comfortable with the process overall. We completely understand the importance of being well-informed, especially when it comes to extended warranties and additional services. We appreciate your feedback and will take it to heart to continue improving the experience for all of our customers. Wishing you an amazing day!