Lithia Volkswagen of Des Moines

We gave a good rating because the salesman and the financial business was great. The service department we weren't impressed with. We had to return the next day because they needed to get the license plate off the old car to put on the new car, because we bought the car on Memorial Day and the service department wasn't working, we also needed to have the windshield wipers replaced on drivers side because it was raining and leaving streaks making it hard to see. This took a couple of hours and then as my husband was driving home the replaced windshield wiper blew off in the middle of the pouring rain and he had to turn around and go back and almost got in an accident because he couldn't see well. They didn't have anymore replacement windshield wipers so they put the old one on and we ended up having to go buy a new one ourselves. Just felt like the service department was very slow and not careful.

Dane Larsen was an excellent salesperson who coordinated my trade- in and purchase of a 2018 Golf. He handled the shipping of the vehicle, and made sure all paperwork was expedited to my address in Texas. We picked up the Golf in Bryan,TX without any problems or headaches. He made this transaction seem quite effortless on our part. He is an asset to your team.

I greatly enjoyed working with Shon and Dwayne. There were some bumps along the way with communication (not the fault of any one individual). Did get the outcome I was looking for, but my experience left some things to be desired.

Both my mother and I were looking to lease new cars. We are on a very tight budget and Brian and Caleb worked with us to get us safe cars within our budget. Brian had been incredibly helpful, as I was driving my old leased car 1,000 miles home from school, working with us within a very tight budget, and and was a great person throughout the whole process, not just a salesperson. I can’t thank him and Caleb enough for all their help. I plan to continue buying/leasing from Lithia VW for a long time. Brian and Caleb are amazing to work with, and VWs from Lithia Des Moines are high quality cars.

I went in for a test drive and we greeted outside by a smiling salesman who was quick to get the keys and tell me all about the vehicle. He was very knowledgeable, professional, and genuine. I really liked the vehicle and the salesman Answered all my questions and got me the best deal possible! After I purchased the vehicle they ran it through a thorough check to make sure it was ready for me to drive off in. Very very happy with the service and the vehicle.

I had an appointment but prior to my time I called the dealership with an emergency situation. I received immediate attention and such great service. I was most appreciative. Id highly recommend Lithia motors. Thank you

Trey and Kaleb were ver easy to work with! Gave me everything I asked for and the repairs needed too! I would highly recommend these two fine gentlemen!!

Lamont Johnson is a terrific sales person. He is very knowledgeable and friendly. One of the best car salesman I have ever worked with in years.

Lamont did an awesome job taking care of us. Even fed us. Not bad pizza. Highly recommend the dealership and Lamont. You wont be disappointed.

Sales was great from start to finish. Very informative of vehicle options and best value. Lamont was very eager to please. Financing was equally easy and informative.