Dewey Ford

Dewey Ford always takes care of their customers- When purchasing a vehicle, they are with you every step of the way. They also offer mobile service it's the best thing ever!!!

Awesome buying experience! Great atmosphere and team, will definitely be back when we are in the market.

Their communication on the status of my repair is less than desirable. Had one shock to be replaced under warranty. They had it all day when I reached out to get a status report. It was silent on the other end on multiple attempts. I will not be returning to Dewey for any future buys or service!

They are a very good dealership in sales and finance even with the collision center at Dewey Ford very very good

Recently purchased a 2024 Ford Bronco Sport with this dealership. I have purchased many vehicles over the years, but this was by far this best experience that I had from start to finish. Maddie, my sales person showed outstanding customer service throughout the process ensuring my needs were met. I process took less than 2 hours and I was on my way with an excellent car! She was EXCELLENT and I encourage others to ask for her. I sure you will get the same routine, reliable, and repeatable customer service. Thanks Maddie!!!

I had my AC system serviced/repaired. Very reasonable cost, excellent and quick service. Customer service was the best I've ever had. I'll definitely come here again.

I purchased a vehicle from Dewey Ford in 2022. The salesman was extremely friendly Greg, but since the purchase, the service of my vehicle it has been an absolute nightmare. My final straw, and believe it or not the reason that I've downloaded the Yelp app to begin with, is to leave a review in regard to their service department. Their team member John attempted to fear-monger me Into accepting a diagnostic test, threatening that it could endanger the safety of myself and or my family. I would not recommend purchasing a vehicle from this dealership or having your vehicle serviced at the dealership as the service team cannot provide adequate repairs in a timely manner and will attempt to fearmonger to price gouge their own repeat clients. While I enjoyed the sales process, the service department has completely turned me off from considering future business at Dewey Ford.

Terrible Pricing and Poor Customer-Focused Policies – Avoid Dewey Ford! I recently took my 2018 Ford Explorer to Dewey Ford for a few issues: my navigation system, my passenger side mirror, and my driver’s seat heater that wasn’t working. I also made it clear that I had a Route 66 warranty to cover the repairs. Right away, I was hit with an outrageous diagnostic fee of nearly $600—just for them to look at the issues! I understand charging a diagnostic fee, but that price is completely unreasonable. It gets worse: Dewey told me that while Route 66 would cover parts and labor, they wouldn’t cover diagnostic fees, shop supplies, or taxes on parts—so I was still looking at a $600 bill before they even started working on anything. Because of this ridiculous upfront charge, I told them to only look at my navigation system. Even after limiting the work, I was still left with a nearly $500 bill for just one repair, which I had to pay completely out of pocket. What really baffles me is why Dewey doesn’t apply the diagnostic fee toward the actual repair if they know the work is guaranteed. Any reasonable business would either roll part of the fee into the repair cost or at least cut it in half. Instead, they chose to take advantage of the customer, which ultimately cost them more business—I will now take my other repairs elsewhere to a shop that doesn’t gouge customers with excessive fees. Dewey Ford lost out on three more repairs and my future business, all because of their greed. This is exactly why dealership service centers are going downhill—they overcharge and drive customers away with unfair pricing. If you value your money and good service, go somewhere else!

They don't honor their warranty. Only had the vehicle for 4 months, check engine light came on and the warranty wouldn't cover it. Added a $230/diagnostic fee for doing nothing!!

I purchased a car from Dewey Ford located on Hubble in Des Moines. The car I purchased was a Ford Focus 2012 and keep in mind I know a used car is not perfect however they sold me a lemon a lot of things wrong with it. The horn does not work the screen that shows you something when you're backing out of a parking space that doesn't work like it's supposed to work. I took the car to Ford and Garland here in Des Moines and they said that screen needs to be replaced it's the reason why the radio isn't working like it's supposed to the horn isn't working like it's suppose and having a horn functional horn is a necessity for when you're driving a car. I know used cars are not perfect I don't expect used cars to be perfect but when I go to purchase something off a car lot I expect that car to be fully functioning no issues with it. Dewey Ford on Hubble if you're not careful they will rob you blind. They're worried more about money than a person's safety and they don't take into account not everybody in this world has lots of money there are a lot of poor people that either can't buy a car or they have to do payments on a car but they don't do anything. I have witnesses that can verify what I said like Ford and Garland and a mechanic that I took the car to within a week period of getting it and keep in mind I only drove the car from my place to the mechanic and to Ford and Garland. They told me at Ford and Garland it would cost $300 to fix the screen in the car and it lyrics where the sunroof is or where the windshield is I didn't find out that this was doing that until we got a good rain. Please do not purchase anything there they are not concerned about you as a person they're not concerned about your safety you're not concerned about your funds your your money