Dewey Ford

I don't trust your service department!!!Carl doesn't tell the truth.I have been a loyal customer but not anymore!!

**** Dewey always replies giving the same canned response about contact the GM, Teri Saenz. Teri doesnt respond. I emailed tsaenz@deweyford.com a month ago on 12/15/26 and Teri cannot be bothered to respond, so don't let them fool you into thinking they care about their customers**** I would give this dealership negative stars if I could. I bought my car in February, and the salesperson Amber, misinformed me and lied about capabilities of the car, and then AFTER I signed the papers told me the actual information, so that was cool HOWEVER, now that it is getting cold, my "auto" button on the control panel doesn't work. I understand what an auto button does. It maintains the temperature in the car... So if its on high, it will adjust automatically to keep that temp. However, mine does not do that. After warming up for 15 minutes, when you drive, its still cold in the car, and it doesn't kick on or kick out heat. I can make my entire 20 minute drive to work after the 15 minute warm up and it doesnt get toasty in my car. So I placed a warranty repair. I took the car to Dewey and was called later and told that there was nothing wrong, and that the mechanic had paperwork for me to understand the function of the "auto" button. So basically the mechanic treated me like I was dumb. I get my car and head straight to my 2nd job. It was getting dark. The next morning, I go out to my car, and see there is paperwork on the dash. they gave me paperwork when I was there, but this one had a sticky note on it. It was shoved in the front corner of the windshield so no one saw it. I took it and looked at it and was utterly disgusted by what the mechanic wrong. On this sticky note, he wrote "Sorry in advance (insert straight line mouth face here per the drawing), See me for more info on this sh*tbox of a ticket - FYI vehicle has been here overnight apparently more frequent in the am" Not sure if it was the service advisor or the mechanic that wrote this BUT AT THE END of the note, there was a drawing of a gun shooting a smiley face in the head, and then the smiley face dead. so that is the professionalism of this place. The tell you lies to get you to buy the car, and then treat you like garbage and like you are a inconvenience for asking them to do what they are paid to do. After this experience, I will NEVER go to this dealership again. My husband wanted to buy a new Ford truck, and he will not be going here either. This place treats customers like they are a bother, and the service department is crude, lacks tact and professionalism. The GM keeps their head in the sand and doesn't respond. Complaints are ignored. I will NEVER buy a car from here again, and I make sure to tell EVERYONE I know to avoid this dealership at all cost. I will attach photos if the review lets me. I took pictures of the notes (which can be seen on Yelp and Google reviews I have posted)

Dewey Ford always takes care of their customers- When purchasing a vehicle, they are with you every step of the way. They also offer mobile service it's the best thing ever!!!

Awesome buying experience! Great atmosphere and team, will definitely be back when we are in the market.

Their communication on the status of my repair is less than desirable. Had one shock to be replaced under warranty. They had it all day when I reached out to get a status report. It was silent on the other end on multiple attempts. I will not be returning to Dewey for any future buys or service!

They are a very good dealership in sales and finance even with the collision center at Dewey Ford very very good

Recently purchased a 2024 Ford Bronco Sport with this dealership. I have purchased many vehicles over the years, but this was by far this best experience that I had from start to finish. Maddie, my sales person showed outstanding customer service throughout the process ensuring my needs were met. I process took less than 2 hours and I was on my way with an excellent car! She was EXCELLENT and I encourage others to ask for her. I sure you will get the same routine, reliable, and repeatable customer service. Thanks Maddie!!!

I had my AC system serviced/repaired. Very reasonable cost, excellent and quick service. Customer service was the best I've ever had. I'll definitely come here again.

I purchased a vehicle from Dewey Ford in 2022. The salesman was extremely friendly Greg, but since the purchase, the service of my vehicle it has been an absolute nightmare. My final straw, and believe it or not the reason that I've downloaded the Yelp app to begin with, is to leave a review in regard to their service department. Their team member John attempted to fear-monger me Into accepting a diagnostic test, threatening that it could endanger the safety of myself and or my family. I would not recommend purchasing a vehicle from this dealership or having your vehicle serviced at the dealership as the service team cannot provide adequate repairs in a timely manner and will attempt to fearmonger to price gouge their own repeat clients. While I enjoyed the sales process, the service department has completely turned me off from considering future business at Dewey Ford.

Terrible Pricing and Poor Customer-Focused Policies – Avoid Dewey Ford! I recently took my 2018 Ford Explorer to Dewey Ford for a few issues: my navigation system, my passenger side mirror, and my driver’s seat heater that wasn’t working. I also made it clear that I had a Route 66 warranty to cover the repairs. Right away, I was hit with an outrageous diagnostic fee of nearly $600—just for them to look at the issues! I understand charging a diagnostic fee, but that price is completely unreasonable. It gets worse: Dewey told me that while Route 66 would cover parts and labor, they wouldn’t cover diagnostic fees, shop supplies, or taxes on parts—so I was still looking at a $600 bill before they even started working on anything. Because of this ridiculous upfront charge, I told them to only look at my navigation system. Even after limiting the work, I was still left with a nearly $500 bill for just one repair, which I had to pay completely out of pocket. What really baffles me is why Dewey doesn’t apply the diagnostic fee toward the actual repair if they know the work is guaranteed. Any reasonable business would either roll part of the fee into the repair cost or at least cut it in half. Instead, they chose to take advantage of the customer, which ultimately cost them more business—I will now take my other repairs elsewhere to a shop that doesn’t gouge customers with excessive fees. Dewey Ford lost out on three more repairs and my future business, all because of their greed. This is exactly why dealership service centers are going downhill—they overcharge and drive customers away with unfair pricing. If you value your money and good service, go somewhere else!