Dewey Ford

Overall good experience. A bit unorganized at paperwork time but a good haste free purchase.

Service went well and completed quickly. Some confusion about my reserved appointment for my fleet vehicle, but it was resolved with Ty's assistance. Thanks.

Amazing service by Sidney! Very happy with the communication & experience! I wouldn’t go anywhere but Dewy! We buy all our vehicles from them and always will:)

It’s so easy to get my truck .Gavin was best to explain everything. They had a best price.

Great service from trustworthy staff! While waiting, I watched many staff members hustling through the waiting areas! They were smiling and many of them were singing or humming along with the music! The atmosphere was very pleasant and comfortable! Good job!!

Colton was very attentive and let me know what was going on with my car at all times. The car was done in a very good amount of time and looked great after the free car wash. Thank you Dewey Ford for taking great care of my vehicle.

Dewey Ford in Ankeny Iowa provides excellent customer service during my recent oil change and system checks. Each of the employees I encountered were professional, knowledgeable and timely service.

Not the most helpful. Scheduling service is frustrating as you cannot reach anyone via phone to address additional questions. I scheduled an oil change and diagnostics for some issues. When I arrived, I was told they would not be able to perform the diagnostics at this location and I would have to take it elsewhere. It would have been helpful to know this prior to arriving for the appointment. In addition, they were going to wash the car post service and it was not washed. The oil life was not reset and the sticker on the windshield was not placed well/ is crooked. Lastly, when I arrived to drop the car off, there was no one located in the building to assist me and when I walked out to the service area, all of the employees were on what appeared to be their personal cell phones. I was not greeted nor asked if I needed help both when I dropped the vehicle off or when I picked it up.

I was there for nearly 2 hours to get my oil changed. When I arrived I specifically stated that there is a slow leak in my right rear tire and asked that it be examined and patched if possible. The person at the front desk stated that they do a full inspection of the vehicle during the oil change so if there is something wrong they will fix it. After the service I had asked if they fixed my tire and they stated that nothing was performed except the oil change. She proceeded to ask the service tech if he inspected my tires and he said he did not. Upon inspection there was a nail in my tire. It was near the end of the day so I had to return a different day to have my tire patched. Upon returning on a different day the front desk person that first approached me was extremely rude and dismissive even though I had scheduled an appointment with the person that had previously helped me.

Very pleasant staff kept me informed of progress. My car was serviced in what I thought was a timely matter. I will be back again.