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Norm Reeves Honda Superstore - West Covina

(1,337 reviews)
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

Reviews

(1,337 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Honda Superstore - West Covina from DealerRater.

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This dealership was extremely helpful, Stan was the best...

This dealership was extremely helpful, Stan was the best in helping us get a good deal and working with us!! Highly recommended!please go here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We really appreciate the great review and 5 star- rating, Victoria!

Service due on my vehicle

The service writer explained what my car needed and how much it was going to cost me . Very professional. Even though I did not have appointment they took me in and the service was done quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

We really appreciate the great review and 5 star- rating, Alfredo!

The service was excellent. Stan was really knowledgeable...

The service was excellent. Stan was really knowledgeable and helpful! He answered all of my questions and went above and beyond to ensure I was satisfied with my purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to share about your experience with Stan and the 5-star rating, Ortega!

Norms Reeves Honda

Excellent service! Our dealer was named Stan and he was very helpful. I came in to buy two new cars and that’s exactly what I left with. Definitely would recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We really appreciate the great review and 5 star- rating! Thanks for recommending us!

Thank you That was my first service related appointment...

Thank you That was my first service related appointment even though I bought my car there It was a great experience Will be back again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to share about your experience and the 5-star rating!

Very nice and willing to help you out with what you are...

Very nice and willing to help you out with what you are expecting in your payment. This is the second car I have gotten from Norm Reeves and the second time was best

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We really appreciate the great review and 5 star- rating!

Still a little disappointed with two separate instances...

Still a little disappointed with two separate instances when I asked for and paid for a tire rotation and it wasn’t completed. Not good business. But overall, I believe most service advisors and technicians are good honest people. Thank you Norm Reeves Honda.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Bryan, we regret to hear this and would like to talk more about this with you. Please give our Sales Manager, Jesse Mischner, a call at 626-756-3838. Thank you.

This was my first service since I purchased my vehicle...

This was my first service since I purchased my vehicle and they made me feel welcomed and Wales me through every step. Quick and easy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thanks for taking the time to share about your experience and the 5-star rating, Adiaz!

Excellent service, sale rep is very detailed, patient,...

Excellent service, sale rep is very detailed, patient, and friendly. We bought all of our Honda’s at Norm Reeves West Covina. Highly recommended to everyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate the 5 star- rating and awesome feedback!

Smooth transaction all the way.

David OChoa is very helpful and went out of the way to make deal; all were happy with the end result; I am very happy with the Civic

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback and 5 star- rating!