Mac Haik Ford Pasadena

Everything was done correctly, and I was happy with the result. Will be back again.

My tailgate was damaged while at your dealership. Someone apparently tried to remove the tailgate while it was there.

Just a routine oil change and tire rotation. Bought a 3 pack and got a better price. Service was performed as expected

I scheduled an oil change. I received a text saying they offered valet service and would come pick up my truck at my house and return it to me, so I said sure. They were over an hour late picking up my truck. I had received a letter from Ford about a recall part and asked if they could take care of that also. They said sure but the part had to be ordered and wouldn't be in until the following day and that they would stay in touch with me. I never heard from them ( it was a Saturday). I called service twice on Monday and it went to voicemail. When they returned my truck through the valet service my check engine light was on. I couldn't believe it. I took the truck back to service. They sent me an email with a link of the diagnostic they did and the link didn't work. When I finally picked up my truck after it had been repaired, they wanted to charge me $172. The truck was still under warranty and I had also purchased the extended warranty and they wanted to charge me a $172. This was ridiculous all the way around. The poorest service I have ever received.

This is going to be my third time going to this service department. I can’t say it’s the worst nor the best. This company can get better and I know they do read these post. When customer write a good or bad post. They do get rated and sometimes it’s hard to judge the advisor because they can’t control when you can get your car back. The only thing we can do is trust the service company. I had my fair share of the worst issues with this company the lies the verbal abuse the disrespect I can go on and on. The first person you see is the service advisor those are the ones you rely on when you car is in the shop. So far for me two out of the three really didn’t care about their customers. The second knew about my situation from earlier and communicated with me until the end. When you feel you’re getting nowhere with your advisor you can call customer relations or talk to the next person above them. Well I stated my facts for what Bret S. said to me who was my service advisor. I have the facts what he said and when I tried to talk to the assistant service manager Chris B he just ignored me. At the end of the day I got my vehicle back but it took almost three months. They did provide a rental for the time I didn’t have the vehicle and I didn’t have to pay for that nor pay for the service done for the my car. It took the service manage Dave E. to fix all the issues I had to deal with and he did apologize for the experience I had with there service department. If you’re asking yourself why go to a place where you’re disrespected. I purchased the ESP warranty when I got the vehicle and it save me a lot of money. Unfortunately when I bought this car I didn’t know the amount of known issues it had and the recalls. Dave I appreciate you honesty compassion for customer service especailly going above and beyond to help me and I do apologize that some of your staff members act like they don’t care and I’m sure after reading this some adjustments can be made or better educated on customer service.

Wow! They picked up my mom's car for oil change and a blower motor for ac. EXTREMELY Poor customer service. I called this morning and the guy said it just needed oil change. It's 5 pm now and they still have the car. One WORD...DONT!!! They won't call us back. No communication whatsoever

Went in for purchase of a new F150. Sales agent was new. After a few hours having our reviewed, and finally settling on a model. Was told that Ford only offers a military discount to veterens. But only to resent discharged Vets. We left feeling insulted. On a previous attempt to purchase a vehicle, was told we didn't make enough money. That was in 2021. We bought an Expedition elsewhere same year. We will never return. Even though this dealer is local.

I brought my 2018 ecosport se in for a recall this past Saturday and we got it Back on Tuesday and bret did a great job He is a great service advisor

I tried to buy a car based on advertised price on internet. They claimed no responsibility for web ad. Refused to honor price. They know what they are doing. Pretty darned close to fraud and bait and switch tactics.

Visited this dealership for an oil change and tire rotation. It literally took them 2 days to do this service. Also needed was a software update. So they kept my truck 2 days and nights for this simple services. They have poor customer service as well as charging credit card fee for using your credit card to pay with. This dealership is close to my house however I will drive to another Ford dealership for service. Not recommended.