Reviews
Write a reviewExtremely poor customer service
I definitely would suggest not dealing with this particular auto organization as they were extremely rude on the phone with their customer service. Was interested as a potential customer to purchase a vehicle and was treated rudely on the phone when dealing with the salesman. Everyone has different experiences and as a potential customer you would think that you would be treated with respect because they want to earn your business, not this company they completely suck and need to train their employees to treat potential customers better - word of mouth is powerful and I assure you I will be spreading the word on my experience.
Extremely poor customer service
I definitely would suggest not dealing with this particular auto organization as they were extremely rude on the phone with their customer service. Was interested as a potential customer to purchase a vehicle and was treated rudely on the phone when dealing with the salesman. Everyone has different experiences and as a potential customer you would think that you would be treated with respect because they want to earn your business, not this company they completely suck and need to train their employees to treat potential customers better - word of mouth is powerful and I assure you I will be spreading the word on my experience.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Very courteous, displayed good customer service, very
Very courteous, displayed good customer service, very sincere about what type of suv I was buying,
Very courteous, displayed good customer service, very
Very courteous, displayed good customer service, very sincere about what type of suv I was buying,
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
poor customer service
This car dealer is shady the guys that run it do not answer questions about the cars, and when confronted with the car fax they pretend to know nothing about it. I would not recomend this place, when dealing with you they speak another language so you don't know what is happening.
poor customer service
This car dealer is shady the guys that run it do not answer questions about the cars, and when confronted with the car fax they pretend to know nothing about it. I would not recomend this place, when dealing with you they speak another language so you don't know what is happening.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Straight shooters
Found a great price on a car online and went out there to see it. Often that means that the car is in bad shape or the price is actually higher when you get there, but not here. I couldn’t find a thing wrong with the vehicle and history was spotless. The service was good too. Eric was very friendly and helpful. He advised me away from high rate financing which would’ve tacked on more money upfront. All the fees were standard. Overall, it was a great experience.
Straight shooters
Found a great price on a car online and went out there to see it. Often that means that the car is in bad shape or the price is actually higher when you get there, but not here. I couldn’t find a thing wrong with the vehicle and history was spotless. The service was good too. Eric was very friendly and helpful. He advised me away from high rate financing which would’ve tacked on more money upfront. All the fees were standard. Overall, it was a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
poor email service
I was inquiring about a 1997 BMW 328i, and some of their pictures are blurry. I kindly requested for better quality pictures. They responded to me by saying I needed to hire someone to look at it. In my opinion, I do not think I need to spend more money, and higher a mechanic to send me more photos, so I asked again for pictures. Their response to me was, "no". It is very disappointing that someone who does car sales as a job, is less professional, and more rude at answering/responding emails than a college student.
poor email service
I was inquiring about a 1997 BMW 328i, and some of their pictures are blurry. I kindly requested for better quality pictures. They responded to me by saying I needed to hire someone to look at it. In my opinion, I do not think I need to spend more money, and higher a mechanic to send me more photos, so I asked again for pictures. Their response to me was, "no". It is very disappointing that someone who does car sales as a job, is less professional, and more rude at answering/responding emails than a college student.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great service, and Very nice people!
My business here was awesome came there after seeing there listing for a ford mustang was able to see the car open it up had no problems with the dealer he was a greay guy let use take it for a test drive the car ran great was able to buy it that day and even though we had insurance problem he was an understanding guy let use leave the car there wile we got that settled and was able to get the car later that week i love this place im recommending this place to anyone i know who needs a used car!!!
Great service, and Very nice people!
My business here was awesome came there after seeing there listing for a ford mustang was able to see the car open it up had no problems with the dealer he was a greay guy let use take it for a test drive the car ran great was able to buy it that day and even though we had insurance problem he was an understanding guy let use leave the car there wile we got that settled and was able to get the car later that week i love this place im recommending this place to anyone i know who needs a used car!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Didn't buy there, but experience was good
Although I didn't buy a used car from Union Auto Sales, my experience dealing with the sales dept was good. I thought they represented the car fair without any "fluff"
Didn't buy there, but experience was good
Although I didn't buy a used car from Union Auto Sales, my experience dealing with the sales dept was good. I thought they represented the car fair without any "fluff"
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great Service!
Based on a recommendation from a long time friend, I decided to contact Union Auto Sales when it came time for me to trade in my car. I informed the gentleman, over the phone, of what kind of car I was looking for and how much I was willing to spend. He advised me to come to the lot and take a look at a few cars, and also told me that he would give me a price for my trade in. It might have just been good luck, but the day I went to the dealership, the owner had the newer version of the Honda Civic that I had been driving for the past 10 years and offered me a decent price for the trade in of my old car as well. Both guys on the lot, Pat and Tommy, are EXTREMELY knowledgable and helpful when it comes to their business. They worked with me (despite not-so-great credit) and I was able to leave with my new Honda the same day! I have had a lot of other bad experiences when it came to buying cars, and was really hesitant when my friend told me to check out Union Auto Sales. The guys have been in business on the same lot for over 15 years, and I'm not surprised. I will absolutely be back for my next car!
Great Service!
Based on a recommendation from a long time friend, I decided to contact Union Auto Sales when it came time for me to trade in my car. I informed the gentleman, over the phone, of what kind of car I was looking for and how much I was willing to spend. He advised me to come to the lot and take a look at a few cars, and also told me that he would give me a price for my trade in. It might have just been good luck, but the day I went to the dealership, the owner had the newer version of the Honda Civic that I had been driving for the past 10 years and offered me a decent price for the trade in of my old car as well. Both guys on the lot, Pat and Tommy, are EXTREMELY knowledgable and helpful when it comes to their business. They worked with me (despite not-so-great credit) and I was able to leave with my new Honda the same day! I have had a lot of other bad experiences when it came to buying cars, and was really hesitant when my friend told me to check out Union Auto Sales. The guys have been in business on the same lot for over 15 years, and I'm not surprised. I will absolutely be back for my next car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ehh could've been better
The way this guy does his car fax is very fishy. He copies and pastes them to a Word document; which means he can add or omit anything he wants. Decided not to purchase the car from here due to high mileage, no warranty, and unwillingness to negotiate price.
Ehh could've been better
The way this guy does his car fax is very fishy. He copies and pastes them to a Word document; which means he can add or omit anything he wants. Decided not to purchase the car from here due to high mileage, no warranty, and unwillingness to negotiate price.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Ridiculous I copy and paste them because the less paper to keep tract of and I never told a customer that they couldn't run one of their own. When a car is priced low to begin with there is no room to negotiate most folke assume that no matter what price you are asking that the dealer will take WAY less but never research what other dealers are selling the same car for.
I had a very honest experience
These guys are awesome. They were honest about the car I bought,the price was lower than I thought and they broke down the sale charges. Not once did I feel like i was being handled
I had a very honest experience
These guys are awesome. They were honest about the car I bought,the price was lower than I thought and they broke down the sale charges. Not once did I feel like i was being handled
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for saying so we treat everyone the same.