Rice Buick - GMC Inc.

Rice Buick - GMC delivered beyond our expectations! My husband and I little road trip (3+hrs) from Clarksville, TN in the middle of our recent winter snow/ice storm was well worth it. Corresponding with sales (Daniel) was spot on...very friendly, professional, and pleasant addressing my concerns and making time for me immediately!! New ownership sank in shortly after our initial text/conversation; photos were sent to me directly soon after clearing off the snow/wheeling it in to be detailed. All that for me, WOW!!! My 2024 GMC Yukon 4WD SLT (Luxury Package w/Ultimate 22" wheels), sterling metallic, mileage 5132 and that's unheard of is an ABSOLUTE BEAUTY! The entire purchasing process was swift and seamless. We were greeted by name with smiles by everyone upon entering the dealership, making us feel very comfortable like family. The entire team (from sales consultant to finance to product and delivery specialist) all valued me as a customer, thoroughly walking me through set up/familiarization of the premium infotainment system. Rice Buick - GMC - Winner, winner and I highly recommend them, 100% The Smart Choice!!!

I was very pleased with the service I received .The service department was very knowledgeable and very courteous. I have always had a good experience with this service department.

Absolutely the easiest and best buying experience. Gary Cox and Marshall Myer were great about making sure that we were completely satisfied and informed. I've purchased from Mr. Cox and Rice GMC in the past and will continue to do so in the future.

Great and wonderful service department. Great and wonderful people. Clean facilities. Great and Wonderful experience. I will recommend RICE GMC to all of my friends and family that need service, repair or even used or new vehicles.

I had an extremely disappointing experience at this dealership. We were interested in purchasing a truck that had a few issues, which we discussed and agreed could be addressed with a lower price. However, when we later discovered that the radio didn’t work properly, we brought it up—only to be told they wouldn’t be reducing the price further or fixing the issue. Instead, they stated they could sell the vehicle for the sale price to someone else, implying they had no intention of disclosing the defects to future buyers. Things got worse when we tried to walk away. After a disagreement with the sales manager, he told us to leave. When I mentioned I was still waiting on the return of my $500 deposit, his exact words were, “Whoopie dew,” making it clear he had no respect for our time or money. This was unprofessional, dismissive, and a clear indicator of how little they value their customers. We will absolutely not be returning, and we will not recommend this dealership to anyone.

Submitted several requests for information thru cars.com and dealer website with no response. Stopped by dealership but salesperson who came over didn’t seem interested in helping me or showing me vehicles. It is too bad as there were a couple I would have liked to know more about. The upside is it made me expand my search and have found other’s vehicles that meet my criteria.

Had first service done on my GMC HD. I was taken in on my schedule appointment with no wait time. Truck was serviced quickly. Will be returning to them again.

Drove 2 hours to have one of the WORST customer service experiences in my Life!!! These folks need some serious Diversity and Inclusion training least alone basic Customer Service skills…

Professional easy service in a comfortable environment with helpful personnel.

Rice is a local company that has the best sales in service in Knoxville. They are fair and provide incredible service.