Bob Brown Buick GMC

I've been taking my vehicle to Bob Brown Buick GMC for service the last couple months and I can't say enough good things. Just had an oil change - in and out in a decent amount of time, technicians were professional, efficient, and did fantastic work. Exceptional service department and The receptionist was extremely nice and very professional. Highly recommend!

Rick was great to work with. Was not pushy, worked so well with us and Brenna was so efficient. I will sing Bob Brown Dealership praises to anyone that will listen!

Bought a 2024 denali 1500, got it home and found a deep scratch on drivers side front fender. Called my sales person ,Rick Burkemper and talked to him about it. We both missed the scratch. He had me take it to bob brown collision urbandale. Talked to the older Scott and he said he would take care of me and he did. You could not tell there was ever a scratch there. They had to paint the whole fender. I haven't been treated that good by any dealer before. I would definitely recommend seeing Rick Burkemper if your looking for a vehicle new or used!! Denny Moorman

Rick and the rest of the staff makes the car buying experience seamlessly. Thank you.

We have purchased several vehicles from Bob Brown. Shane and Adell made the process very easy. Great experience. We are happy with our new truck. We would recommend this dealership to our friends.

I'd give these guys 10 stars if I could...I spent 25 years in the car business and most of it in upper management. I was coming from several hours away and my Sales Mgr Aaron Havill made me comfortable enough to make the trip with confidence. Aaron greeted me promptly and the vehicle was standing tall inside the showroom delivery lane, looking better in person than the multiple pics and videos Aaron had personally sent me. My salesperson Aaron Mohler made the test drive, setup and final legwork of the deal equally as pleasant. Adell Hilson completed my paperwork and extended warranty transaction timely and professionally. From 25 years experience in the business, and talking with several dealerships in my buying process, these guys were head and shoulders above the rest! Thank you

Jim Moody is an awesome asset to your dealership. He?s very knowledgeable, patient and thorough. I appreciate his assistance taking me through the process.

Very happy with how we were treated as customers. WE did have a problem with the amount of time it took to complete the process after agreement of the purchase price.

VERY EASY TO WORK WITH. SALES AND FINANCE WORKED WELL TOGETHER. PROBABLY THE QUICKEST I'VE EVER DONE TRADING A VEHICLE AND BEEN HAPPY THE WAY IT TURNED OUT. THANKS!

Beware of service department, I would give them a zero if I could they just want to experiment on your vehicle at your expense but they cannot diagnose anything correctly. Brought in a 2014 Chey Silverado with a hesitation in second gear under acceleration. Was assured by service department that it needed a tune up, $800 later the issue was not fixed. Returned and had a technician ride with me and was told there were tranny issues. They took the vehicle and said they replaced the torque converter (luckily I did not have to pay the $2500 for that) but it did not fix the problem, so they now recommended a rebuilt tranny for $6500, for which I agreed to. Picked up the vehicle and it still had the same issue. Returned to ask for my money back but they refused as they said it needed a tranny because they found metal chips in the fluid. Essentially they did not stand behind their work at all, and after over $7000 spent, the issue still remained. They now said that the cam was out and wanted another $7500 to fix. Essentially I left there $7000 behind and a truck with no worth, they tried to fix the issue by letting me trade it in and give me a price as if the problem did not exist. I relented and had to "settle" for trading in this truck something on their lot as I had no choice but to deal with them exclusively to salvage anything out of this deal. Although I am somewhat happy with the new vehicle the brakes squeaked and the air conditioner motor went out, which I took to another dealer to fix, as i will never use this dealership for anything ever again.