Reviews
Write a reviewGreat service
I was very pleased with the service and attention that my wife and I received to what we wanted in a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to write this review Paul. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear about your positive experience with us. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online, so be sure to check our Facebook page. Brad Voss | bradvoss@vossauto.net | 937-428-2342
Best Service Advisors and Technicians in the area
I was called the day before to remainder me of the appointment and was greeted by a very cordial Service Advisor. The service was completed in a few hours and I got a call that my vehicle was ready for me to pick up. I received paperwork detaining the work and the results of the free safety inspection. Great service experience. I will continue to purchase and have my Cadillacs serviced at Voss Cadillac.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I am happy to hear that your time spent with us was a pleasing experience Thomas. We pride ourselves on the high level of our service excellence. If you have any questions or concerns, please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook so that you can take advantage of our many great specials and incentives. Brad Voss | bradvoss@vossauto.net | 937-428-2342
Great experience
I came in for a recall which was done efficiently. Had a nice visit with my sales person while I waited for my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thomas, we would like to thank you for your positive review about your experience at our dealership. We always do our best to make sure all of our customers leave our dealership satisfied with the service we provide. We look forward to seeing you again. Brad Voss | bradvoss@vossauto.net | 937-428-2342
Good people
They did a good job. Called to see if I could test drive with the service people to see if the job was done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write this review Debroah. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear about your positive experience with us. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online, so be sure to check our Facebook page. Brad Voss | bradvoss@vossauto.net | 937-428-2342
Disappointing sales encounter
Had appointment today with Tim Mark (sales) for late model SRX test drive... Car on premises and took test drive with another sales person (Cheryl) due to Tim delivering another car. Cheryl was joy and very informative during test drive. Back at dealership Tim bored us by going through Carfax which we already reviewed and thus drove 40+ miles to see car. Asked for best pricing and after Tim came back from Finance office they moved all of $400... Seems much better pricing in Cincinnati. Also.. there was no "would you like to see anything else in our inventory?", or "would you like us to locate the vehicle you are searching for ?". I thought Cadillac service would have been more accommodating... sad experience.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I would like to apologize for the impression you have received about our dealership and would appreciate the chance to learn more about your visit. Please contact me at your earliest convenience, Thank you. Brad Voss | bradvoss@vossauto.net | 937-428-2342
Excellent service
I brought it in because of a recall on the parking brake. This issue was resolved in less than an hour. The service was excellent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to provide such great feedback Ted. I am extremely happy to hear that we were able to provide you with a positive experience. Don't hesitate if you have any further questions or needs. Be sure to check us out on Facebook, we have exclusive specials for our followers and likers. Brad Voss | bradvoss@vossauto.net | 937-428-2342
Great service
My Cadillac SRX recall for service was a very good experience - punctual, courteous, thorough, and efficient.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great, timely service
Took my SRX in to have it checked out against a recent recall. Scheduling a date/time for the check out was easy and the maintenance team got me in and out quickly. Luckily, my SRX checked out OK.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Dealership
The "Drive Sure Sticker" was not placed on my windshield. I had to call to have someone mail me one. The sticker I did get (Mobile 1) was one stating the current date and the mileage on the car at the time of the oil change. Useless info, I want to know what the mileage should be for the next oil change.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Richard thanks so much for taking the time to share your feedback with us! We will share your comments with our team, and we will certainly acknowledge your concern. We look forward to seeing you at our dealership in the future. Brad Voss | bradvoss@vossauto.net | 937-428-2342
Great Experience
I did not have an appointment for this visit, but that did not matter! They got my car finished in the usual amount of time. Plus it was FREE! The best news I'd had in a long time!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our staff at Vos Village Cadillac was able to provide you with a great experience, Robert! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Kind regards, Brad Voss | bradvoss@vossauto.net | 937-428-2342