Reviews
Write a reviewCONFUSED NO RESPONSE 2002 CADILLAC ELDORADO
I WAS TOLD CAR HAD AN OIL LEAK BUT I BOUGHT IT ANYWAY THE PRICE WAS RIGHT LEAVING ROOM FOR ME TO GET THE LEAK FIXED AND STILL AT A GOOD PRICE. [ NO OIL LEAK 3 DIFFERENT MECHANICS COULD NOT FIND A LEAK I HAVE HAD THE CAR ABOUT 3 MONTHS HAD THE OIL CHANGED ONCE NOT ONE DROP OF OIL !! ] BUT THE CAR STUNK, ROTTEN SMELL INSIDE . TOOK IT BACK TO THE DEALERSHIP AND THEY DISINFECTED THE CAR , THE NEXT DAY IT STILL STUNK !! CALLED THE GENERAL SALES MANAGER HE WAS NOT IN LEFT A DETAILED MESSAGE WITH MY PROBLEM ALMOST 3 MONTHS AGO NO RESPONSE !!!! I I FOUND WATER UNDER THE PASSENGER SEAT FLOOR CARPET I DRIED IT WITH A SHOP VAC. HAD THE CAR WASHED IT WAS SOAKED UNDER THE SEAT AGAIN THAT'S WERE THE STENCH WAS COMING FROM. I TOOK TO THE LOCAL CADILLAC DEALER HERE IN GREEN BAY AND THEY FOUND A LEAK IN THE WINDOW SEAL. IT COST ME $120 AND 2 HOURS [ THEY CHARGED ME FOR TIME SPENT TO FIND THE ONLY ] HASN'T LEAKED SINCE AND NO MORE SMELL !! I AM CONFUSED AS WHY DID''T SHEBOYGAN CHEV TELL ME THE TRUTH ABOUT THE CAR AND HELP ME FIND THE ANSWER AND WHY DID THEY NOT RESPOND TO MY CALLS?
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Ron, Thank you for your feed back on your experience. We strive for ultimate customer satisfaction at all times and hearing your experience is concerning to me. Please contact me at your earliest convenience so that we can look into this issue further and find a solution to prevent this happening in the future. Please find my contact information listed below. PS I will also try to reach out to you personally. Adam Voss General Manager 800-459-6840
Helped in a pinch
My previous car unexpectedly died years before I planned on replacing it. Without a working vehicle, shopping for a new car is that much harder. Using this dealers excellent online resources, I found a vehicle that met my needs at a great price. That evening, I was test driving the car I wanted, with no pressure to try a more expensive model. As it was a recent trade in, I had to wait to purchase the vehicle officially for several weeks, but, knowing my situation, this dealer allowed me to use their temporary vehicles until I could take mine home. Many people cautioned me to not tell a car dealer that I was without a car, fearing that I would be put at a disadvantage in the buying process. I never had to worry. They really went above and beyond to ensure that I was happy with my purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your vehicle purchase. We are so glad that we were able to help you find the vehicle you wanted and meet your needs. It is important for a person to find a dealership that they can trust to not steer them in the wrong direction. If you ever need anything in the future know that you have a friend in the Automotive Industry with Andrew Marks and the entire Sheboygan Chrysler Center Family. Sincerely, Randy Swihart General Sales Manager Sheboygan Chrysler Center
Used car purchase
Even though I had to wait to purchase my vehicle for weeks due to a recall (not the fault of the dealership) the customer service and communication were great, I would return for sure.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking a moment to share your experience with other shoppers. We are glad to hear that you had a great experience and we were able to get the recall taken care of so that you could take delivery of your new vehicle. We hope you are enjoying it and look forward to working with you in the future. Tina Lammers Management Team
Like Family
I had some warranty work done and EVERYONE from Jeremy and Angie to Bob treated me like I was family!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christina, We strive to make everyone feel like family! What an awesome review! We are so glad your warranty repair was handled in a friendly fashion. Thank you for sharing your experience. Tina Lammers Marketing Manager
Great dealership!
I have bought every one of my vehicles at Sheboygan Chevrolet for at least 25 yrs. I had never met Jerry, but he was so polite, helpful, never pressured me in any way. As always, I was extremely satisfied, and I love my new Cruze!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Richard, Thank you for being such a terrific customer over the years Richard! We hope that you love your Cruze and look forward to being here for you for any questions you may have. Adam Voss General Manager
Easy to Work With
Sheboygan Chevrolet and our sales person, Shakira Wery were very easy to work with. We saw the car on their website, looked at it on a Sunday when the dealership was closed, and worked out almost all of the rest with emails back and forth. When we got everything worked out we went in and drove the car. Everything was as expected and we left with the car. This was probably the easiest car I've ever bought.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Pontiac Lover, Thank you for taking a moment to write this review about your shopping experience. We know that in this day and age it is important to be able to complete as much as possible via the net. We look forward to making all your vehicle needs stress free and simple. Thank you Again for Your Business
Very helpful.
Had run over a screw in my 2013 Camaro and the service and parts dept. were stellar in helping to both get me the new Pirelli tire and plugging the damaged tire on a Saturday morning with no appointment. Great job!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, We want to thank you for leaving this review on your experience with our Service and Parts Department. We hope you are enjoying your Camaro and this great Summer Weather! Thank you, Jeff Brill
Another great experience
We decided to purchase another new vehicle and because our great experience in 2008 when we purchased a new Silverado there was no doubt that we were going back to Sheboygen Chevrolet. Our greating was great and the expertise of Shakira was wonderful. I also liked the dealing was it was short sweet and exactly what we wanted to spend. I will continue dealing with the Dealership as long as we own Chevrolets.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this terrific review. Shakira Wery and the whole team at Sheboygan Chevrolet appreciates your continued business. We are glad to know that you are happy with your experience! Please do not hesitate to call on us for any of your vehicle needs. You have a friend in the Automotive Industry with Sheboygan Chevrolet!
Awesome Customer Service
I am glad I used this Chevy dealer to plead my car through. They are nothing but understanding, nice and time proficient. Thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mikayla We know that it is important to have an understanding and proficient adviser when you are getting your vehicle fixed. Having your vehicle out of commission is stressful because life is busy. Please let us know if you need anything in the future and thank you for taking a moment to complete this survey. Jeff Brill Service Manager
Brake lines on Silverado
Replacing a few brake lines cost over $400 in labor? Going rate for this job x hours is fuzzy. $87 or $90+ hr. would be almost 5 hrs. work. Called dealer at 9 am...done by 11:30 am. Either this job was started the prior day or hours were padded?
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Alex, Thank you for expressing your concern and allowing us address any stress. When you spoke to our service adviser previously about this issue we hope that all your questions were answered. If you still have questions please call us back so that we can clarify the labor time it took to do all the repairs that were completed. Thank you, Jeff Brill Service Manager
