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2019 consumer dealer award
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2019 consumer dealer award

Reviews

(624 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ewald's Venus Ford from DealerRater.

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If Al Butryn is not available, wait for him.

If Al Butryn is not available, wait for him. No games, gimmicks, and/or does not try to push the impulse purchase. Not only did Al make the experience a splendid one, he was a pleasurer to be around. Following the sale, Al did not just file my folder, he continues to check-in and when I had a some questions, Al either answered my call/ text or got back to me in a timely manner. Thanks Al.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I have been going to Ewald's Ford since it was Venus.

I have been going to Ewald's Ford since it was Venus. I deal with Bob Turner and he is very knowledgeable and personable. I always feel I am treated fairly at Ewald's Ford. It's a good feeling to know you can trust the dealership because you know that they will fix it correctly and the price they quote.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate the review, davesheridan76. Thanks for taking the time. We look forward to serving you again soon!

Dealer response

Hi davesheridan76, glad to learn your experience was a positive one. Hope to see you again in the near future!

Thanks Bob for your help and recommendations, your the

Thanks Bob for your help and recommendations, your the best! I can always trust the service I get for all of my vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Really glad you had a positive experience. Thanks for reviewing. See you soon!

Been buying cars here since 1986.

Been buying cars here since 1986. Never had a problem. If the car had a problem they fixed it or got me a deal on a new one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review, Richard. Hope you have an amazing day!

Dealer response

Really glad you had a positive experience. Thanks for reviewing. See you soon!

Joel is always attentive to my car's problems and keeps

Joel is always attentive to my car's problems and keeps me informed of work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Raymor, thanks for taking time out of your day to review us. See you next time!

Dealer response

Thanks for the review, Raymor. Hope you have an amazing day!

I have used Bob Turner at Ewald Venus for several years.

I have used Bob Turner at Ewald Venus for several years. My car is older -08 Crown Vic - and Bob always explains the repairs. I really trust Bob Turner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re so happy to hear you had a good experience. We look forward to serving you again soon!

Dealer response

Thanks for the review. Hope you have an amazing day!

All went well with The Works; also was able to fix my sun

All went well with The Works; also was able to fix my sun visor which unexpectedly broke.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for leaving us a review. We look forward to seeing you again soon!

Al was great to work with.

Al was great to work with. Super experience. Of buying a new car. Easy and stress free! Thank you !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Jeff, thank you so much for the review. We look forward to serving you again soon!

Buying a new vehicle can be intimidating, but Baha at

Buying a new vehicle can be intimidating, but Baha at Ewald’s Ford cudahy made the process very simple.. would highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review. Have a wonderful day!

Lied to non stop

This is a long story but I’ll keep it short. Recently purchased a new F150 Roush, (my second one from Ewald). In my agreement Ewald was going to switch out my wheels from my old Roush to my new. In this process their highly skilled service department destroyed all four wheels and crushed my center caps. Brought it to my salesmen attention. Offered to have the wheels fixed, sent a company out who informed me the damage was so bad they had to strip all 4 wheels and power coat then again. Keep in mind they were flawless when Ewald touched them. I was not okay with this and asked for replacements. Was denied. Asked for new center caps, I had to provide the part number to them 2 times, was told they were ordered two times and as of today have yet to see them. I have been lied to non stop. For someone who has been a loyal Ewald customer and has purchased 2 very expensive trucks I would expect better service, honestly and integrity. I have yet to see any of this. They got my money and could care less about any correction that was clearly self inflicted by them. Take your money elsewhere

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for bringing this situation to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Our Management Team at Ewald Venus Ford would like to learn more about your specific situation, and we would like to discuss this further, our General Manager will be reaching out to you at his earliest convenience. We look forward to hearing from you in the future, Ewald Auto Group – Marketing Team