Heiser Ford Lincoln

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4.3
(1,816 reviews)
Visit Heiser Ford Lincoln
Sales hours:
Service hours:
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Service Sales
Monday 7:00am–6:00pm 9:00am–7:00pm
Tuesday 7:00am–6:00pm 9:00am–7:00pm
Wednesday 7:00am–7:00pm 9:00am–7:00pm
Thursday 7:00am–6:00pm 9:00am–7:00pm
Friday 7:00am–6:00pm 9:00am–6:00pm
Saturday 8:00am–4:30pm 9:00am–5:00pm
Sunday Closed Closed
New (414) 375-4964 (414) 375-4964
Used (414) 375-4242 (414) 375-4242
Service (414) 375-0902 (414) 375-0902

Inventory

See all 142 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since January 2001.
Welcome to Heiser Ford Lincoln. Stop in our NEWLY-RENOVATED dealership and realize our commitment to you our guest. We have the newest Lincolns stock and the best offerings including PickUp & Delivery and Lincoln Black Label. Come experience it! We were Milwaukee's ONLY winner of the 2015 Lincoln President's Award. Our service department offers a complimentary car wash Wi-Fi snacks & refreshments or shuttle to get you on your way! Our technicians are factory trained & certified and use OEM parts! We work closely with our 76th Street Body Shop. So make us your one-stop-shop for all your automotive needs!
"Today's Your Day"

Service center

Phone number (414) 375-0902

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:30pm
Sunday
Closed

Meet our employees

View all 18 employees View less employees

Reviews

4.3
(1,816 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heiser Ford Lincoln from DealerRater.

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5.0

I would deal with Heiser Lincoln again I I really liked

I would deal with Heiser Lincoln again I I really liked both Patrick and Blaine. They were both very knowledgeable and friendly to work with.

5.0

Completely satisfied.

Completely satisfied. Nothing else to say but I need to meet the 15 word minimum - there!

3.0

Nice but slow they gave me the run around but we worked

Nice but slow they gave me the run around but we worked it out, Thanks

Dealer response

Dear valued customer, We apologize for the inconvenience you experienced during your appointment. It is always our goal to exceed the customers’ expectations. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

3.0

Hutch was great.

Hutch was great. The overall experience was sub par. Part of it was circumstantial but most of it was the dealerships inability to work with us. Dealership also sent us home in an electric vehicle on minimal charge. Less than ideal.

Dealer response

Dear valued customer, Thank you for your valuable feedback! We sincerely apologize for the inconveniences you experienced during your visit. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Blain Boudreau by phone at 414-577-1653 or by email at blain.boudreau@heiser.com so we can better understand what happened during your experience

3.0

I went in for an oil change and was there for 2.

I went in for an oil change and was there for 2.5 hours. They had coffee and water but no snacks so I was really hungry over lunch time. There told me it would be under an hour.

Dealer response

Bob, Thank you for your valuable feedback! We sincerely apologize for your wait and inconveniences you experienced. Your feedback has been sent to the appropriate management in an effort to better our business and employees.

5.0

They checked our car while we waited in the lounge and

They checked our car while we waited in the lounge and had coffee. They were thorough and fixed what was needed.

Dealer response

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

4.0

Very friendly people.

Very friendly people. The facility was nice and clean. And vacuumed my car and washed it .

Dealer response

Dear Valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

5.0

I have had my cars serviced for many years.

I have had my cars serviced for many years. The service is performed in a timely manner. The employees keep me informed and are friendly.

Dealer response

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

3.0

This was service experience was not the best.

This was service experience was not the best. In the past I have always been very satisfied. The Valet Service was very good as usual! The service was less than adequate. They picked up the car promptly and left a loaner to use. When the service was complete, they were also supposed to repair the driver's seat of which a part had come in. They called me a told me the wrong part was ordered and I was told they would have a replacement by the end of the week. I made a follow-up appointment for the following Monday and the car was picked up on time. After two days I called and spoke with Miranda who was handling my account. She told me she had to check and would call me back. That never happened. The next day I called again and spoke with Kieth who told me Miranda was in training all day and he said he would check and call me back. That never happened. I called again and never got a call back. After 10 days I called and spoke to Keith who apologized and handed me over to Miranda who had to check again. I said I would hold. She told me that it looked like it was done and I would get it back today. I told her to call me so I could make sure I was available with the loaner. I never got a call back other than from the driver of my car to tell me he would be there in 10 minutes. The car was a mess when he arrived and it was covered in what looked like dust and dirt. I was not happy and the driver apologized many times. To make this story short I was not satisfied with the communication but the work was done properly. Terry Kroening

Dealer response

Terry, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Blain Boudreau by phone at 414-577-1653 or by email at blain.boudreau@heiser.com so we can better understand what happened during your experience.

4.0

Professional and friendly but busy.

Professional and friendly but busy. Hard to get appointments for simple services like oil change.

Dealer response

Dear valued customer, Thank you for your valuable feedback! We sincerely apologize for your wait on getting an appointment. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

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