Lake Ford

It was the best vehicle buying experience! Alec was super helpful, no pressure at all and got me into the vehicle I wanted

Lucas was communicative, courteous, prompt, and took time to provide an explanation of the status of my car.

Overall it was good But the detailing needed to be done SEVERAL times Thanks Thank you

Luis was very helpful. He explained the bill and communicated throughout the service. He’s my preferred service advisor. Lake should bring back the full synthetic works coupon though!!!

Very professional and prompt. Could be cheaper though. No thank you No thank you No

Timely It's easy to make an appointment. The service is timely and there is a comfortable waiting area.

Timely. Simple. Professional. Helpful. There's a nice waiting room with nice amenities and the bathroom is nice.

Very neutral The Wi-Fi password was only seemingly available at the service for front counter and not anywhere within the waiting area, there was only one TV in the guest lounge and it was playing with news which is real s***** right now. I can't comment on how well the courtesy wash was because the temperatures were too low for them to take care of that

Great customer service once onsite. The Ai scheduler is not good. Would rather talk to a human.

Micah did a wonderful job scheduling our appointment and the diagnostic tests. Very professional, although they could not find the exact problem, he assured me that we can return to the problem persist.