Skip to main content

Frank Boucher VW Kia of Racine

(1,224 reviews)
Visit Frank Boucher VW Kia of Racine
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (888) 238-5743 (888) 238-5743
Used (888) 414-4987 (888) 414-4987
Service (888) 234-6182 (888) 234-6182

Reviews

(1,224 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Frank Boucher VW Kia of Racine from DealerRater.

Want to share your experience with this dealership?

Write a review

Very professional and made sure my needs were met while...

Very professional and made sure my needs were met while my truck was being worked on. Upon arrival to pick up my truck they had everything ready for me to come in pay and get to work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing! We appreciate the 5-stars!

Kia is an awesome dealership. Everyone is really...

Kia is an awesome dealership. Everyone is really friendly and have pretty good customer service. I would definitely recommend kia to my friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your kind words about our dealership, Carly! We appreciate your recommendation and hope to see you again!

Sportage

Working with Bri and Clay was great. This is our 3rd KIA, this time we down size from a Sorento to a Sportage. The only thing they need to do is improve on the final paper work with the finance....slow

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Lori, We are thrilled both Bri and Clay were able to help assist you with finding the car you wanted. We are sorry the final paperwork is taking longer than expected but please reach out to us at 262-886-2886 for any additional questions or concerns!

Rachel was very engaged and helpful to me when I was...

Rachel was very engaged and helpful to me when I was deciding between new or used options. She was always available via text or phone call.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Amy, we are glad Rachel was able to stay engaged and keep you informed throughout the process. We really appreciate your feedback!

Prompt and flexible; willing to provide extra service

When we found out that the work will take longer than expected, they were able to provide me with a loaner car quickly without any hassle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

At Boucher, we strive to provide each customer with easy and efficient service!

Purchase of new Serento

We returned to deal with Scott because we found him reliable in the past. We were able to complete the deal and drive away with our new vehicle. Scott adjusted his schedule to accommodate us. We also brought my mom back the next day and she worked with Scott to find a suitable used car. I would not have brought my mom in if I didn't feel she would be treated fairly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your trust, we're thankful that you found success with Scott and recommend him to your mom as well to have an easy and efficient buying process! We hope to see you both again in the future. Safe travels!

Very Helpful

Scott was so easy to work with. We were able to accomplish the deal the same day. Boucher Kia and Scott will be our dealership to refer our family and friends to when looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for this great 5-star review! We are glad Scott was able to assist you with finding the car you wanted. We hope to see you again in the future!

I took my optima For a recall and an oil change. I came...

I took my optima For a recall and an oil change. I came home and the next day I have oil on my garage floor

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very disappointed to hear about the situation you have described. Please reach out to our Service Manager, Chris Miller, at 262-886-2886 so we can resolve this issue.

Always Helpful

Chris and his team are always helpful and knowledgeable. I would call them out by name but there are too many of them. Well done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate this review, Paul! Thank you!

Exceptional Service!

I recently went in just to have my Kia Soul washed. I did not have an appointment and was not sure if they could "squeeze" me in, but Annica sure did. I waited about 30 minutes because they were servicing other vehicles at the time. When my car was ready, Annica kindly walked me to my vehicle, which made it very personal and my car came out looking sparkly clean. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing, Lynn! Please reach out if there is ever anything else we can assist you with!