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Frank Boucher Chevrolet Cadillac of Racine

(1,753 reviews)
Visit Frank Boucher Chevrolet Cadillac of Racine
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2022 consumer dealer award
View 1 awards
2022 consumer dealer award
New (888) 837-9631 (888) 837-9631
Used (866) 672-8974 (866) 672-8974
Service (866) 867-4664 (866) 867-4664

Reviews

(1,753 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Frank Boucher Chevrolet Cadillac of Racine from DealerRater.

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wasting my time writing another survey

A very good dealership and service department. I still have to write some more words, so here they are. Just words. Yes just words to get 25 words What a waste of my time. Why do you require your customers to waste their time writing stuff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review!

Job done on time first time as always.

I have been coming to this dealership for years. From buying my vehicles from Rob David to having my service needs taken care of by Morry Decker, it is always an outstanding experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for your continued business, Dave! We appreciate it!

Mike was very nice and kept me updated on the status of...

Mike was very nice and kept me updated on the status of my cars service. It was definitely a great pleasure to work with him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review!

The Boucher service team always provides 110% services....

The Boucher service team always provides 110% services. They always make sure that you are taken care of! Morry and John are awesome and go out their way to remember their customers!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's gratifying to hear Morry and John always provide excellent service for you!

I will definitely refer anyone to this dealership and...

I will definitely refer anyone to this dealership and Charlie Bussian, the young man who worked with me. From an at home test drive to Jacob in financing, everything was quick and easy. The dealership was accommodating without being condescending which wasn't the case at another dealership that I contacted. Thanks! I love my new Chevy Colorado!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and recommendation! Congratulations on your new Chevy Colorado!

great place to get a car

have not had any issues with this dealership my family has been getting cars and trucks from here for decades now dont see any reason to change

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled we continuously provide you and your family excellent service here at Boucher!

Hy 20 Boucher

We have been coming here for years. Never any problems. Robert David is great to work with. Right on the ball. Pleasant. Professional. The service center is dependable and we feel trustworthy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for continuously choosing Boucher!

I can never leave service with a feeling of confidence...

I can never leave service with a feeling of confidence that my car was taken cared of. I still have issues after I leave your lot. Then they say "oh it can happen" I can't afford for things not to be done right. Im still paying a car note for this vehicle you sold me then to have issues like this is not good. Be accountable!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are disappointed to hear that you have not been satisfied with the service you have received here at Boucher. We would like the opportunity to discuss this further and make things right. Please contact our Service Manager, Matt Luchini, at 262-886-1010. We hope to hear from you soon so we can resolve this issue to your satisfaction as soon as possible.

I love how quick and easy the process was from start to...

I love how quick and easy the process was from start to finish especially how well every detail was explained. Very nice and very clean environment

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review!

I placed a review and have not heard any suggestions for...

I placed a review and have not heard any suggestions for steps to a resolution. My car was in for a time chain. The car runs worse than it did before it went in. Not only that, now I am smelling a burning from somewhere under the hood, and that was not present. I am very disappointed and frustrated with the issue and the support I received. This will be my last purchase from them. Not to mentioned, it was a gift for my wife.Now she doesn’t even enjoy the car any longer. She can even tell that it’s an unresolved service issue. A very expensive wasted experience! This needs to be resolved!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Unfortunately, we are unable to look up your name and contact information in our system (PASTORADMALONE). We again ask you to reach out to our Service Manager, Matt Luchini, at 262-886-1010 so we can resolve this issue to your satisfaction as soon as possible. We hope to hear from you soon.