Napleton River Oaks

I made an appointment to test drive a car. Arrived and was greeted okay. Test drive the truck. Truck was a great fit, but the smoke smell was very strong and overwhelming. My husband and I informed the salesman we are not here to finance, but the smell is much because I am asthmatic. He spoke with sale manager and informed me that in order for the dealership get the car detailed that I would need to sign an agreement. He goes and retrieves some figures, which was not the price the truck was listed for and offering other amenity that I should purchase with this truck. I informed him that I know the blue book value of this truck, and the dealership has it over price already. I show him a $200 vouch I got offline and he comes back after speaking with the sale manager again and inform me that I can only get the $200 if I purchase the extra amenity that was presented. I informed him that I am not interested due to the fact that I came here to spend cash on this truck and sense you can't give me a deal or guarantee that the smell will be gone. I have never experienced this xx and If you are trying to sell anything it should never smell like smoke. You want to inflate the price on a truck that is over price in the first place. I ask to speak with the owner; he would give his name. The sales manager wouldn't come out to speak with me until my husband, and I walked out the door and got into my car. I'm very disappointed because I purchased a car from this dealership 10yrs ago. Yes, some experiences have been great, and some have not. But I will not be purchasing or giving my service to this place anymore. I know times has changed but they need to get people who can value customers and provide great service.

I did not appreciate them recommending me finance. My vehicle in Illinois, and then once I get it to Kansas City, Kansas to refinance it with my credit union. I did not appreciate them not wanting to work with the dealership here in Kansas City, Kansas, for the vehicle. I also did not appreciate them telling me that the vehicle they had was AB6 engine and it turned out to be a V4.

Dereka Samuels was a joy to work with, very knowledgeable. She called after our purchase to insure everything was good.

Sold the car i wanted, no phone call, that was so unfair, I was at the credit union

The manager Jordan Walker and his service advisor are crap! Lincoln allows the manager Jordan Walker to be very rude, arrogant to his patrons which really outrageous. I most certainly will never go to this facility ever again and would not recommend anyone else patronize them!

I recently purchased a car from Napleton River Oak Honda. I was very happy and pleased from start to finish. Thank you so much Jeffrey Parham for being patient and understanding. He understood the assignment.

I bought a Lincoln Nautilus from Napleton River Oaks Lincoln. No problem with the purchase, but service... Total Garbage! I had an appointment for the first time in March of 2024 to have some minor things fixed. the liftgate and the seal around the panoramic roof. The service advisor, Kim, had arranged a loaner for me as it is in my service agreement. The car was going to need to be left there, "for a day or two". Two days before that appointment, I was called and told they had to cancel because they don't have loaner cars available. I said, OK, no big deal, scheduled again, same result, the day before the appointment, Kim called and cancelled because they didn't have a loaner. I said this is the second time you are cancelling, she replied, "Yeah, you know, engines and transmissions." and gave me a new date. I'm sure you can guess what happened there. At this point I was angered and asked again and she just said, "Engines and transmissions." I even asked for the manager and Kim said he was busy and they will have to give a call back. Needless to say, no call back. This cycle went on until December when I finally had enough and went to Rizza Lincoln in Orland Park. Wow what a different experience. At Rizza, they never cancelled, as a matter of fact, they texted and emailed confirmation, got the service done and there was also a recall, they did it all and timely. Bottom Line: Napleton River Oaks Lincoln is a horrible place to go to and I will never go back.

Chatman was so lovely to my mother on her purchase. He wasn't pushy or fishy, he was very trustworthy. He was very accommodating, and patient with my mom on her decision.

Jeffery Parham from Napleton Honda was very informative and caring. Would definitely recommend!! Great service!!

My first Cadillac, and not purchased thru a Cadillac dealer. When my check engine light came on, and after a being treated horribly by a competitor, I fortunately contacted Napleton River Oaks Cadillac!! Friendly, helpful, timely & efficient. Every interaction pleasant & professional. Problem diagnosed, part ordered, service scheduled & everything fixed… quickly! First class service operation! Thanks!!