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Lexus of Chandler

(464 reviews)
Visit Lexus of Chandler
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday 11:00am–5:00pm Closed
New (888) 698-5196 (888) 698-5196
Used (888) 910-4471 (888) 910-4471
Service (877) 729-2917 (877) 729-2917

Reviews

(464 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Chandler from DealerRater.

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LC 500 bumper realignment

I would recommend Chandler Lexus service department to anybody who owns a Lexus vehicle their service department is top notch I had an issue with a bumper misaligned they didn’t even block at the repair they took care of it and it is perfect thank you to Randy the general manager Randy the senior technician and Doug the service manager and also the service writer Greg they did an outstanding job and I couldn’t be happier

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us, Frank! We are thrilled to know that Randy, Doug, and Greg earned your recommendation with their outstanding and diligent service. If we can do anything else for you, please be sure to let us know.

Exceptional Service

We visited Lexus of Chandler to purchase a used vehicle for our daughter. We were treated as if we were purchasing the most expensive new vehicle on the lot. The service was exceptional. Sam took time to carefully explain all features of the vehicle. We highly recommend Lexus of Chandler.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Nathan, thank you for the positive feedback! We are happy to know that you had a good sales experience with us and with the help of our team, especially Sam. We appreciate you recommending us and we hope that your daughter enjoys her car!

Customer

Service was excellent. Friendly, courteous and professional personnel. Diagnosed a brake issue and was able to correct the matter the same morning in less time previously determined. Dax is another one of the best of the team players.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the great review. We will be sure to thank Dax and the rest of the team for providing you with excellent service. We look forward to working with you again.

Driver

Excellent service. Courteous and professional. Arrived without appointment due to warning light. They diagnosed the problem. Gave me a loaner. I was on my way iness than 30 minutes

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service once again.

I bought the car here years ago and I have been very pleased with the service. They have kept it in great running order and it is always a pleasure to deal with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Awesome Service Department

If your Lexus requires repair, Chandler Lexus will not disappoint you. Their Service Department is punctual and very transparent. I highly recommend you ask for the Service Manager, Misty. She is very professional and attentive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Customer

I purchased my Lexus from Chandler. Both the buying experience and service experiences have been outstanding. Thanks to Danny he makes it very easy to do business with the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the great review, Earl! We're pleased to see that Danny and our team consistently provide you with outstanding service. We look forward to working with you again.

Great service

This is my second visit for maintenance and repair. Very happy with service provided again. Danny listened to all my concerns and made sure everything was addressed. Car was throughly inspected and recommendations were discussed. Definitely recommend service department at this dealer. Honest and reliable service every time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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My car shopping experience at Lexus of Chandler was...

My car shopping experience at Lexus of Chandler was wonderful! Gene Penna, my salesperson, made this possible.His friendly, easy going ways, and his warm sense of humor made me feel welcomed from the start. He introduced me to various people which also made me feel welcomed and special. He gave me the feeling that he simply wanted to give me all the information and all the time that I needed to choose the best car for me. I knew I could trust Gene to be honest and that he was a good person. He was doing his job, but he seemed to care. And he proved this in many ways. I especially appreciated in how he made sure that the detailing was done to my exact satisfaction. He knew that the detailing was important to me. I also appreciated his patience in teaching me about the many features of my car, especially the safety ones and including the technology. When I came to get my car, he couldn't have made me feel more special. It was the greatest car buying experience that I ever had! Gene knew I wanted a car that i would love. I do, and I think in part, it's because of the wonderful experience I had. I'm proud to be a part of the Lexus of Chandler family! Thank you Gene! Donna Clark

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.

Gene was very polite and professional. It was pleasant...

Gene was very polite and professional. It was pleasant experience in my purchase of a used certified Lexus product. The follow-up call to check on me was nice and appreciated. Good luck, Gene!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.