Lexus of Chandler

Great place to buy your car from. Toddy Levy is a very helpful guy I recommend working with him.

After making an appointment to see the 2013 Dodge Grand Caravan on a Friday morning I was met by the person that I made intenet appointment with and she handed me off to Sales Consultant Mike Wills. Mike handled our trade-in and purchase smoothly and without the stereotypical salesperson pressure. I feel I received a very fair tade-in value. It was a pleasure doing business with Mike and the finance manager. We were in and out of there in a short amount of time. The Grand Caravan was wonderful as a week later we took a trip to see my son and daughter and I was able to put all five of the grandkids in the van and take them fishing. thanks Jim & Terry Johnson

I was in the market for a good used vehicle with low miles. I had my eyes set on a couple 2013 pre-owned Chevy Impala's that Lexus of Chandler had on their lot, visiting this dealer was a direct effect of shopping around online. I booked a appointment from Shannon to try out a couple of the Impalas and test drive. Upon entering the dealership I was greeted by Shannon and then referred to my salesman, Robert James, upon being greeted they were extremely friendly. We went out to the lot and briefly scanned over a list of the pre owned cars. We found the Impalas I was looking at online, I decided to test drive the black Impala with LTZ trim. Unfortunately, I cannot afford a lexus, so the chevy workhorse will have to do :) The ride was smooth and strong, I like large sedans with a good engine, my previous car with a 2006 Nissan Altima with the V6 engine and leather trim, I'm spoiled by V6 power, I cannot drive a 4-banger! We went into his office to run some numbers, the initial price they were offering was AMAZING! I'm very knowledgeable when it comes to buying cars, the pricing was extremely consistent with the Kelly Bluebook and Truecar.com. I've never been to a dealership that offered straight up, no BS no haggle pricing! I slapped down my generous down payment and Mr. James immediately went to work and ran some numbers for me that was awesome. I bought the car there on the spot! The only part that took a long time was picking a bank to lend to me, I had a big down payment, not a big credit score, eventually they found a bank to step up for me. Again I was buying a chevy impala, not a lexus, my loan is probably 1/4 as much as a lexus loan. :) Not the dealers fault, no worries! Signed the paperwork, drove the car home that night. I realize a Impala isn't the most glamorous car, but wow, a lot of car for the money. V6 engine with 300 horsepower on tap, leather, bose sound system, all for under 20 grand (this is including tax, title, fees) 2013 model, low miles! Mr. James put me in a good reliable workhorse to haul me to and from work with a extremely affordable monthly payment. In a country dominated by foreign cars and reliable rides like Honda and Toyota, I would gladly trade out some fuel economy for a big powerful American car with some horsepower and attitude. I'm still averaging close to 30 MPG. Not bad at all! Thank you Lexus of Chandler for providing me with the best car purchasing experience I ever had, you are all amazing, maybe after a couple promotions at the job I'll come in and buy one of your Lexus's. :)

Wow, I don't know if all dealerships have evolved to this level of ease but Lexus of Chandler sure has it down. I haven't been in a dealership for years, mostly because I avoid them whenever possible. Lexus of Chandler has restored my faith in mankind. Mike Wills was the gentleman we met when we arrived after making an Internet appointment. I saw the car on cars.com Friday night and early Saturday morning I was still thinking about it. I found out they opened at 8:00 AM, so I sent an email inquiry. Within a few minutes I had a response and was chatting with someone from the dealership. Sales Consultant Mike Wills greeted us and handled our purchase smoothly and without the stereotypical salesperson pressure. It was a pleasure doing business with him and the finance manager. We were in and out of there in a very short amount of time.

Let the buyer beware! Nice dealership, nice people, GREAT ACTING! Bought a used vehicle from salesman Bill, he was an ok salesman but was not very knowledgeable or forthcoming about the vehicle being considered. He was masterful at skirting issues and giving assurances, one of which were necessarily accurate. When discussing the warranty on the vehicle he was very none committal finally relenting that it had a implied warranty. And it was said that the vehicle was in proper working order and had passed a many point safety inspection. In the short test drive the vehicles faults could not be discovered. It was understood that the vehicle had a 15 day, 500 mile return policy according to Arizona Law. When I returned the vehicle because it was making unusual sounds in the front end I was told that the shocks and struts were bad and they were not covered under this law. They said they would repair the vehicle for a little under $1000. I explained that I would not pay that price and in fact under Arizona Law I should not have to pay more than $25. After speaking with the sales manager Bernie Wahl a few times he told me it was not covered under the warranty but he would check into it. Later he called me and offered to fix the vehicle for $450. I than explained to him that I would rather take my chances with the Attorney Generals Office and he said that was fine. A little while later he called and we had further discussions and we settled on $200 for the repairs and I agreed because I am not capable of arguments and disagreements like this. I am a Senior Citizen, Veteran, and Disabled. I cannot believe they were more concerned with a few dollars than they should be with someone's safety. In conclusion, before you buy any used vehicle from them have it thoroughly checked out by another party as they have proven they cannot be trustworthy in the safety inspections or words.

I went into the dealership to look at a pre-owned Kia Sorento. I called to make an appointment and upon arrival, I was greeted by the person that I had talked to. However, I was handed off to a different salesperson (Brian) which I thought was strange. After Brian and I returned from the test drive, my trade was evaluated. Brian went to great lengths to demonstrate how aggressively his car was priced and how the dealership didn't use KBB or any other pricing methods to price their cars. Brian showed me a list of comparable cars available in the area to show how their car had the best price. After Brian presented me with the proposed deal, I informed him that I was looking a car that was not on his list of comparable cars in the area that had fewer miles, similar equipment and a lower price. I also informed Brian that the dealership offering that car offered me $4500 more for my trade. Brian went to the office and returned with a KBB assessment (?) of my trade and an increased offer on my trade which was still $1500 less than what was offered by other dealership. Not wanting to take less than I had been offered for my trade elsewhere, I left the dealership and purchased the other car. While wrapping up the deal at the other dealership, Brian called to say that Lexus of Chandler would match the offer on my trade made by the competing dealership. By then it was a little late. I honestly feel that Lexus of Chandler was not as objective as they could have been regarding my situation. With all of the car buying aids that are present on the internet, it should have been assumed that I knew the value of my trade. I actually preferred their car over the one that I bought, but I wasn't going to give up $1500 to get it.

Excellant service! Made the whole buying experience easy. Thank you!

Our purchase of a new RX350 at Lexus of Chandler was a very pleasant experience, thanks largely to Kelly Liston. She assisted us in finding just what we were looking for in a timely manner. We were somewhat rushed due to other commitments and everyone worked hard to get us through the process as quickly as possible. We left with our new car detailed and the transaction completed in a very short timeline. Everyone was extremely courteous and professional. We left feeling as though we got what we wanted at a fair price and will have the level of support in the future that Lexus is known for.

This was my 3rd easy lease renew experience with dealership and happier each year with model/color/ accessory option selections! Service dept. was prompt in scheduling my additional window tinting.

Our Sales Advisor Eric was excellent: He took a professional and courteous approach. He had a high degree of vehicle knowledge, was patient with our decision-making process, and explained the new CT200h thoroughly at delivery. Eric and the dealership in general made the deal process smooth, easy, and without pressure. It is exactly the approach I wish all vehicle dealerships would use.