Lexus of Chandler

This was my third visit to a Lexus dealer in this area. Lexus of Chandler is more than a step ahead. The concierge service couple with what Tom offered was better than the best. The patience, clarity of information and the ease of making the car buying experience comfortable was great. If I knew everyone in the area that is planning to purchase a Lexus I would recommend Lexus of Chandler and ask for salesman Tom Watson. For concierge service contact Kim Goodman. A perfect match for Lexus of Chandler.

Don't waste your time at the South Scottsdale Lexus dealership. I live in North Scottsdale and I'm more than happy to drive all the way down to Chandler to get the peace of mind and superior customer service I receive at Chandler Lexus. Robert James will go the extra mile to get your problem resolved. A++ service and facility.

To those who are looking to buy a fabulous, high quality luxury car, new or pre- owned, you need to go to Lexus of Chandler. I recently bought a Certified Pre-Owned Lexus IS 350 from these wonderful ladies and gentlemen. My car buying experience has changed ever since! I have never been treated so kindly at a car dealership before and they are not your typical high pressured salesmen. They don't treat you differently just because you are young or old, or what you show up wearing. They are very consistent about their professionalism and ask you what you are looking for, what your budget is and what they can do for you. I can personally say that I have been to all the Lexus dealerships here in Phoenix and Tucson looking for the perfect car, and this was the only dealership that did not look down on me because I wasn't buying brand new, (keep in mind, for those that treated me terribly at the other car dealerships, I still payed $30,000 for a "used" car when I could have bought a brand new one somewhere else). I personally was taken care of by Mark Purdy, who was very nice, easy to talk to, and really helped me get what I wanted. Mark was never pushy, condescending when I asked him questions and was always a pleasure to work with. Mark was also extremely patient with me and helped me understand all the details of my contract. He never once made me feel uncomfortable. The director of sales, Bernie Wahl was also pleasant and thanks to him as well, I was able to purchase my Lexus. I highly recommend coming here if you are interested in owning one because they really are superior cars compared to what is out there. I use to own an Infiniti, and it cannot be put on the same playing field as a Lexus. In addition, the customer service here is fantastic and I would ask for Mark Purdy to help you with your car buying needs. Even after my deal went down, he still was there for me when I had any questions or concerns!! I never once felt pushed off or ignored. I would also request to work with Robert James in services if you buy a car here. He is efficient and makes things go very smoothy as far as getting in and out of there for services. I normally do not write reviews often, but these guys at Lexus of Chandler have really impressed me as far as customer service goes. It's beyond excellent and outstanding!! Thank you so much again guys, especially Mark Purdy, for everything! I am ecstatic with my purchase and I am recommending everyone that I know that is looking to buy to come to you guys!! XOXOXO!! Gia Vu

Kristi Jording was very courtesy and helpful. She explained everything in detail and my vehicle was ready when she said it would be. This is a very good dealership.

I had the pleasure of working with Ms. Kelly Liston- Internet sales, Monday evening. Kelly assisted me with a service issue and demonstrated exemplary service to the point that I feel compelled to write this review. I appreciate a positive sales experience, as it is so often not the case.

I have two Lexus vehicles that I purchased new at the Chandler store. An IS250 in 2007 and a RX350 in 2011. Last week I made an appointment to bring the IS250 in on Monday for a regular oil change and possible front brakes as per my last service visit it was noted they were getting near end of life. Turns out the Friday before my appointment the battery up and died. Luckily I was at a gas station filling up so was able to get a jump to get the car running. Drove to the dealership and explained what happened and Danny Morales (my regular service advisor) was able to fit me in to replace the battery, do the oil service, do the brake job and also provide a loaner car, all without having an appointment. Danny is a really first rate guy to work with. I can honestly say that over the 6 years that I have been using Lexus of Chandler for both purchase and maintenance, they have been excellent. If you want to know what customer service is all about, this is the place. Much better than any other dealership I have ever dealt with. Thanks again Danny.

I am writing this review after reading the review by WFL on June 7. His review was very critical of the recent service experience regarding tires. I happen to have the same sales person and service representative. My experience with Leon matches his - very good. However, my experience with Robert James has been much better, and there is, I believe, a logical reason for that. My vehicle purchase was about nineteen months ago. I have visited Lexus of Chandler several times for service and have always been well cared for, both by Leon and my service representative. My most recent visit was with Robert James as service adviser. However, prior to that, it had been Josh Harris. Josh recently left for a career change and I believe Robert replaced him. It so happens that Robert has a number of years in the auto industry, but as a sales associate, not a service representative. So, the long and short of it is that Robert is new in his position, probably brand new at the time of WFL's visit. I am not making excuses for Robert, but one can understand a little better how WFL's experience happened. My experience took place a couple of weeks later and Robert could not have been more accommodating. As with anyone who is new in a position, it takes some time to learn all the nuances and subtleties. Having explained some of the reasons for the unsatisfactory experience of WFL, I too have a criticism that will probably disappear as Robert gets more settled in. In the past, my service representative would sit with me before I settled the invoice and go over the repairs/service performed on my vehicle. During my latest visit that did not happen. There are comments on the service record, but that personal touch goes a long way toward an outstanding service experience. I am very happy and satisfied with Lexus of Chandler,their facility and personnel.

I've been going to Lexus of Chandler for about 9 years now and I've never had any issues with them. I've talked to Mike Wills before about getting a new Lexus and didn't feel pressured at all. Even though I eventually purchased the car else where he seemed reasonable and not an in your face type of car salesman. Most of my experience with this dealership is using their service department on the two Lexus RXs that I've owned. I used to go to Lexus of Scottsdale before Lexus of Chandler opened up and I wasn't thrilled with them so it was no surprised they eventually closed down. This dealership is very easy going, even the clients in the waiting room are mellow and many bring their laptops. They have always had the car ready when they said it would be ready so I never had to waste time waiting at the dealership. If it's a quick repair and you choose to stay, they have comfy coaches, tv with cable but also quite areas, wi-fi, drinks, cookies - all Free. This might not sound like much but when you are spending $300+ I never understood why some dealerships can't even offer you a glass of water instead of pointing you to a vending machine? Dax Wood has been my service consultant for years and he is Awesome. I call him up and he has ALWAYS been able to help me out even with small stuff over the phone or just had me bring in the car and fixed little issues on the spot. For scheduled maintenance I just call him and he can usually get me in that day and gets me a loaner car, usually another RX. They almost always wash my car when it's there and if it goes in for a recalled item they fill the tank up. The later was especially nice when gas prices were skyrocketing. A good example of their great customer service was when the battery on the car died one month after my warranty expired and the manager replaced it as a courtesy without a fuss. Long story short, this review has been long overdue and I appreciate the work Dax and his team have done..nothing but praise here. I would recommend this dealership to anyone looking for great service.

My buying experience was wonderful, three weeks later I am in the service department and experience the worst customer service and treatment I have ever had at a dealership. brought my 3 week old Lexus ES 300h in to have a simple service performed. I had used your online tool to schedule the appointment and had included a very specific description of the work that needed to be accomplished. I had an appointment for 2:30 today 6/7 and was precisely on time. I was greeted immediately and asked if I had an appointment, which I did, and for the second time using your service department, I was not on the list. So I was asked for my service advisor who is Robert James. Robert James came out and asked what was needed. I explained that I had bought tires and rims that included factory TPMS calibrated to my car. They are balanced and filled with nitrogen and that I wanted them to essentially swap these new wheels that were in the back of my truck with the wheels that are on the car, double check to be sure that TPMS is set and working, and test drive so that all is good and without alignment issues. He asked if I was going to wait or just drop off. I replied it depended upon the how long the service would take and he said he was unsure of a technician availability. I said fine, we can unload the tires and I will drive my wife and baby grand daughter home and await his call. He's asked for best number and I gave it to him. An assistant came out and asked Robert what he could do and Robert explained to him in specific detail what was to be accomplished> I commented that I couldn't have repeated it better myself. He told him my car needed to moved forward such that my truck could be brought around back to unload the new wheels. Robert then said it would take him a moment to do the paperwork and I should wait in my truck. Twenty Five minutes go by while I am still standing in the drop off area and I have not seen Robert at all. Other Service Managers come and go dealing with drop offs. Finally, Leon Rios, who was my salesman, comes out to apologize and gives me this long story about how a week ago Lexus Of Chandler was liable for an accident with after market wheels because they were allegedly the last ones to touch the car. Leon informed me that the Service Department can no longer install aftermarket wheels. I am now literally hot, as it is 115 degrees, and waiting, as Robert had asked, to stand outside by my truck. That he, Leon as in my previous experience said he was prepared to make it right and will take care of my car. That he will see it gets done. That he will be sure that I am happy with my new car. He is ready to assist and will take care of the situation, but that the wheels needed to be done somewhere else. I agreed provided that my same goal was met, that Lexus checks it out and ensure the car is ok. I am now livid!! Not because you won't put the wheels on my car, but because my service manager, wasted my time in the hot sun waiting to pass me off to my sales associate to give me the news. If he can't explain to me something as simple as "we cannot install aftermarket tires, try Discount Tires", how can I trust him when I have more serious issues? I would have gladly accepted his sincere appology and directness, company policy doesn't permit his shop to install aftermarket product. I would have gone to Discount Tires and paid the fee (as I would have Lexus) for swapping the tires and I still would have brought it back to Lexus of Chandler to be sure the TPMS was set and that everything else was still good with the Vehicle. After all, I brought it there in the first place for the same reason, to be sure my Lexus is correctly treated consistently. I need a service shop I can trust as we shall have a long time relationship. I have had my car 3 weeks. We have had 2 extremely poor service experience with Robert in that time. The first was with my wife. To say I am disappointed with the service department a

Had a great experience with my salesman, Hani Elhori. Went to the dealership for their special sale two weeks ago, knowing pretty much what I wanted. Hani showed me several cars to chose from. I chose one and then customized it with the accessories I wanted. This was a Saturday ... the following Monday, the car was ready and I picked it up. A week later there were a couple of dashboard items I wanted adjusted to my taste and Hani took care of that. A few days after that, I called Hani for some over-the-phone directions and he did that, too. This is my fourth car from this dealership and I'm sure it won't be my last. I always get my cars serviced here ... appreciate the loaners so I don't have to wait at the dealership.