Lexus of Chandler

We purchased a very low miles like new 2006 Buick Lacrosse from them. Very pleasant to deal with and smooth transaction. We were especially pleased when they offered to refinish the bi pillars areas between the doors that had deteriorated from what looked like sun exposure at no charge. They even provided a no charge loaner for 3 days while the work was being done. I did think the paperwork process was quite lenghty though. Must have required 20 signatures for a cash purchase.

I was using another dealership for service until 6 months or so I I decided to try the service at Chandler Lexus. Needless to say I was very impressed with the quality of service received and returned for the second time just recentley. My Service Advisor Daniel Morales provided excellent advice and service in assessing the problems with the car and recommending solutions. He is probably one of the reasons I chose to return to this dealership after my first visit. He has been fair and honest in addressing my concerns. I expect I will continue to be a customer as long as I own a Lexus vehicle.

PROFESSIONAL, FRIENDLY, ATTENTIVE and FAIR. My story begins at BELL LEXUS in PHOENIX where I found a pre-owned car online 2012 with only 5,500 miles. The salesman offered me a smokin' good deal and I arranged to drive the 2 hours to purchase the car; running a little later than expected, I called them 30 minutes out to assure them I was on my way and I specifically asked about the condition of the car all the time they were saying "If it was not pre-owned, we would put it in the show room". Upon arriving, they say, "We have something to show you..it JUST happened". He brings me around to the bumper of the car where there was obviously OLD damage/rip to the bumper near the light on the rear right of the car. To appease me, they were willing to fix the bumper telling me that it would NOT show up on Carfax....when in fact any time a panel is replaced on a car, it DOES appear on Carfax. Their characters were shady and aggressive. Luckily, I had also been eyeing essentially the same car (but for a few more miles) at Chandler Lexus. I calledChandler Lexus up and asked them to get the car ready, and I bailed on Bell Lexus and went to Chandler where the CUSTOMER SERVICE AND THE ENTIRE PURCHASING EXPERIENCE WAS EXCEPTIONAL....both with the online communication and in-person at the dealership. The car was pristine as they had reported AND for a smokin' deal. My advice: DO BUSINESS WITH CHANDLER LEXUS....you won't regret it. They are wonderful! Thanks Kelly and Kim and everyone else!! I love my car!

PROFESSIONAL, FRIENDLY, ATTENTIVE and FAIR. My story begins at BELL LEXUS in PHOENIX where I found a pre-owned car online 2012 with only 5,500 miles. The salesman offered me a smokin' good deal and I arranged to drive the 2 hours to purchase the car; running a little later than expected, I called them 30 minutes out to assure them I was on my way and I specifically asked about the condition of the car all the time they were saying "If it was not pre-owned, we would put it in the show room". Upon arriving, they say, "We have something to show you..it JUST happened". He brings me around to the bumper of the car where there was obviously OLD damage/rip to the bumper near the light on the rear right of the car. To appease me, they were willing to fix the bumper telling me that it would NOT show up on Carfax....when in fact any time a panel is replaced on a car, it DOES appear on Carfax. Their characters were shady and aggressive. Luckily, I had also been eyeing essentially the same car (but for a few more miles) at Chandler Lexus. I calledChandler Lexus up and asked them to get the car ready, and I bailed on Bell Lexus and went to Chandler where the CUSTOMER SERVICE AND THE ENTIRE PURCHASING EXPERIENCE WAS EXCEPTIONAL....both with the online communication and in-person at the dealership. The car was pristine as they had reported AND for a smokin' deal. My advice: DO BUSINESS WITH CHANDLER LEXUS....you won't regret it. They are wonderful! Thanks Kelly and Kim and everyone else!! I love my car!

PROFESSIONAL, FRIENDLY, ATTENTIVE and FAIR. My story begins at BELL LEXUS in PHOENIX where I found a pre-owned car online 2012 with only 5,500 miles. The salesman offered me a smokin' good deal and I arranged to drive the 2 hours to purchase the car; running a little later than expected, I called them 30 minutes out to assure them I was on my way and I specifically asked about the condition of the car all the time they were saying "If it was not pre-owned, we would put it in the show room". Upon arriving, they say, "We have something to show you..it JUST happened". He brings me around to the bumper of the car where there was obviously OLD damage/rip to the bumper near the light on the rear right of the car. To appease me, they were willing to fix the bumper telling me that it would NOT show up on Carfax....when in fact any time a panel is replaced on a car, it DOES appear on Carfax. Their characters were shady and aggressive. Luckily, I had also been eyeing essentially the same car (but for a few more miles) at Chandler Lexus. I calledChandler Lexus up and asked them to get the car ready, and I bailed on Bell Lexus and went to Chandler where the CUSTOMER SERVICE AND THE ENTIRE PURCHASING EXPERIENCE WAS EXCEPTIONAL....both with the online communication and in-person at the dealership. The car was pristine as they had reported AND for a smokin' deal. My advice: you might get lucky at a shady dealership, but be careful about getting screwed with a lemon. DO BUSINESS WITH CHANDLER LEXUS. Just google each of the dealerships for yourself...you'll see quite a difference in reviews. And Bell Lexus is not a member of BBB. Lucky for me, I didn't take the bait. GO TO CHANDLER LEXUS...you won't regret it. They are wonderful! Thanks Kelly and Kim and everyone else!! I love my car!

I talked to and emailed Kim at Chandler Lexus. She was one of the few (of many) dealerships that showed interest and took me seriously.

We highly recommend Lexus of Chandler - why? Kim Goodman is wonderful to work with as she gives a person her upmost gift of answering all questions, discernment, exploring the inventory in a friendly and courteous manner! We never felt pressured and trusted Kim. Thank you! Tom Watson, another special employee, gave us lessons and directions of use on our new beautiful Mica Red Lexus! He also did a followup call and offered his assistance anytime. Everyone we met at this dealership are tops at being friendly, helpful and assistance!

After having a bad experience at another Lexus dealership I was advised by a friend to visit Lexus of Chandler. I must admit my bad experience made me a little skeptical of Lexus. From the minute I walked into Lexus of Chandler I was treated to "Customer Service at it's Best". Diana, Christina, Raad, and Bernie made purchasing a new car a good experience. I am no longer skeptical about Lexus and am so happy with my new car. I will recommend Lexus of Chandler to my friends and family.

My purchasing experience at Lexus of Chandler was fabulous. Diana approached us with a no pressure attitude that was very refreshing. We told her what our budget was and what type of payments we were looking to make. Believe it or not but the first car she showed us was perfect. I've always wanted the make and color. And on top of that the car was recently reduced. Randy got me a great interest rate and we were off. The next day Randy called me with the great news that he got me even a better interest rate and my payments would be going down. Thanks guy, I really appreciate all the hard work. You're the best!

I LOVE my new car! Randy, Kelly, Leon, Tristan and Kim welcomed me from Texas after a 7 hour drive with a stellar experience. I am beyond pleased with my is250 and the service that Lexus of Chandler provided. There aren't enough words for me to express my gratitude, praise and satisfaction. The team at L.O.C. is perfection and I wouldn't even rule out driving up to Arizona again in the future for my next Lexus. Cheers to the amazing team at Lexus of Chandler! :) -joey