Lexus of Chandler

I LOVE my new car! Randy, Kelly, Leon, Tristan and Kim welcomed me from Texas after a 7 hour drive with a stellar experience. I am beyond pleased with my is250 and the service that Lexus of Chandler provided. There aren't enough words for me to express my gratitude, praise and satisfaction. The team at L.O.C. is perfection and I wouldn't even rule out driving up to Arizona again in the future for my next Lexus. Cheers to the amazing team at Lexus of Chandler! :) -joey

Joe Sokhon did a great job and was able to assist us in our purchase. His knowledge of the Lexus product was invaluable. Randy Redd was one of the best finance people we've had the pleasure of working with in our 45 ears of buying cars. If you offer any type of awards for GREAT service these two men should get it...Thanks..Steve and Adrianne Condos

My first contact was with the internet concierge Shannon, she responded to my inquiry on a pre-owned vehicle. She was very patient and didn't pressure me to come to the dealership. Once we were there we were greeted by Robert, easy going, not a 'pushy salesman' type. He listened to what we were interested in buying, key word 'buying'. He never once made us feel we were being 'sold' a car. This wasn't my first experience buying a car, and most people will tell you their 'horror story' with car buying. And it seems as though everyone has one. This is my Happy Car Buying Story! We were treated very respectfully, negotiating the price was surprisingly fair. I had my concerns with the financing part, and again surprised. Randy took the time to explain everything to us and made the financial side of buying a car actually a pleasant experience. It's almost unheard of that your interest rate was decreased once the bank approved the loan. But I'm here to tell you that is exactly what happened to me. There was no 'bait' and 'switch' or 'the bank is requiring more $$'. NO NONSENSE at all! We are very pleased with our experience at Lexus of Chandler and most definately recommend them to anyone who is looking for a Happy Car Buying Story like mine! Thank you Shannon, Robert and Randy!

My first contact was with the internet concierge Shannon, she responded to my inquiry on a pre-owned vehicle. She was very patient and didn't pressure me to come to the dealership. Once we were there we were greeted by Robert, easy going, not a 'pushy salesman' type. He listened to what we were interested in buying, key word 'buying'. He never once made us feel we were being 'sold' a car. This wasn't my first experience buying a car, and most people will tell you their 'horror story' with car buying. And it seems as though everyone has one. This is my Happy Car Buying Story! We were treated very respectfully, negotiating the price was surprisingly fair. I had my concerns with the financing part, and again surprised. Randy took the time to explain everything to us and made the financial side of buying a car actually a pleasant experience. It's almost unheard of that your interest rate was decreased once the bank approved the loan. But I'm here to tell you that is exactly what happened to me. There was no 'bait' and 'switch' or "the bank is requiring more $$ down". NO NONSENSE at all! We are very pleased with our experience at Lexus of Chandler and most definately recommend them to anyone who is looking for a Happy Car Buying Story like mine! Thank you Shannon, Robert and Randy! Mr. & Mrs. Hunt

Toward the end of April 2012 I had a wonderful experience with Chandler Lexus, Chandler Arizona. Steve Briese was my salesman. He treated me with the utmost respect. I congratulated him on the fact that not once did he sounds like a car salesman. I’d just finished a truly miserable exchange at Earnhardt Scottsdale Lexus where “typical car salesman talk” was the norm. Steve made my car buying experience a pleasure instead of a confrontation. He met all my requirements and comfortably facilitated my purchase. I can’t thank Steve or the staff at Chandler Lexus enough.

I shopped 4 Lexus Dealers for price on a new RX350. Kim Goodman of the Internet Dept. was first to help me online and by phone. Very Pleasant, courteous, professional. The I spoke with Shannon Krest of the Internet Dept. who was also very courteous and professional. Then when I got a great price from each of them, I went to the dealership. I was introduced to Salesman Robert James, who was very knowledgeable, courteous and also very professional. When he first left to get the computer printout on my phone quoted price. I expected him to return with the same price or maybe a higher price. So the first thing he said is You will be pleased at what I have to tell you! They have reduced the quoted price by $200! The whole buying experience was truly a pleasure! In the past few days since the sale, I called him to ask a few questions about workings of the car. Always returned calls promptly and answered my questions. Thank you Kim, Shannon and Robert James!!

I took my used Bmw to have the oil chnaged and brakes checked. I found out the car needed major repairs that were not disclosed at time of sale.

My wife and I recently purchased a pre-owned 2010 Ford Expedition from Lexus of Chandler. This is the third vehicle we've purchased from this dealership and probably won't be the last. Each time we've worked with this dealership, our experience has been noteworthy. Mike Wills was knowledgeable and experienced. He helped to make our purchase seamless and quick. Dax Wood is our service advisor, as well as our son's. He's always professional and courteous. I highly recommend Lexus of Chandler for anyone's next vehicle purchase. Steve

This was my 3rd Lexus new vehicle purchase and was the worst sales experience I've ever encountered. There are many reasons I had to rate this dealer as Very Bad in Customer Service, Quality of Work, Overall Experience, and Price. The sales process took over 5 hours to complete. This is after we spent almost 4 hours the previous day at this dealership already. They were never able to locate the exact vehicle we wanted either. Although the sales consultants were friendly, the overall experience was horrible and there is no excuse for the problems I had during the sales experience and the unresolved issues that are still outstanding. I was supposed to get a check back from the proceeds of our trade-in vehicle and it took them over two and a half weeks to get this back to me. Our old bank mailed out the title promptly on February 6 and it came from CA. so the mail time and processing time on Lexus of Chandler's end shouldn't have taken two and a half weeks. When the check finally was ready, I was told I'd have to go to their corporate offices in north Scottsdale to pick it up instead of being able to pick it up at the dealership in Chandler which is much closer to our home and a lot more convenient for me. They also told us during the sales process we'd be able to pick up the check directly at the dealership as well, so driving almost 60 miles round trip to north Scottsdale was another major inconvenience and another example of absolutely horrible customer service and unkept promises that the dealership made. Unfortunately, that isn't even close to being the biggest problem I had and the following issues are unresolved problems that Lexus of Chandler needs to resolve for their customer. The sales person input the difference I was getting back on the trade into their sales system incorreclty, so I was quoted an incorrect payment and price as well. When my husband inquired about this, they then realized their mistake and the numbers ended up increasing from what you had quoted me. If we hadn't inquired about this, I would of ended up losing the trade in difference and not have gotten it back in a seperate check like I wanted as the sales consultants had no clue on this and clearly didn't listen to what we wanted to do. I had specifically advised Leon right away and up front that I wanted the remaining funds from the trade in to be left out of the deal completely and for us to receive the difference back sepearately, so them not having the numbers right in the system is inexcusable. We should of walked out of the dealership at that point and taken our business to a competing dealership as the numbers weren't close to what I had been quoted but I already had a lot of time and energy invested and at that point just wanted to get the sale completed. They also tried to double charge us for rims/wheels on the vehicle. We purchased upgraded rims and when my husband inquired as to why the $568 for the alloy wheels/rims that we weren't even buying was still being calculated into the sales price, Robert told us they couldn't remove that from the price. We asked to speak to the manager and after about 30 minutes of us sitting at his desk waiting, he came back and told us they wouldn't remove the charge for this and would just give us the rims. We told them this was unacceptable as we had no use for 4 extra rims and that we wanted to speak to the sales manager right away in person about this. Again, after waiting and wasting another 30 minutes, the sales manager finally came over and asked us how we were doing. I told him not very good and that we were about to take leave and he then finally told me that they would take out the duplicate charge for the rims. I asked him why we had to waste an hour of our time and frustrate us as their customers even more for absolutely no reason as you can't double charge a customer for something they aren't even buying and he only apologized and said it was month end and they were very busy. Also, offering to give us the rims and still charge us for them isn't how issues like this should be resolved and I can't believe they even attempted to do this. Who has use for extra rims on a car? It makes absolutely no sense. Why they couldn't of done the right thing right away and removed the charge is beyond me. Another unresolved problem is that we were supposed to be charged the dealer invoice on this as purchase and they ended up charging us the whole amount for the window tint and the LDA charge. When my husband inquired about this to the sales consultant, he told us they wouldn't reduce these charges to cost. This makes absolutely no sense and isn't right because they supposedly charged us dealer cost for the entire vehicle, including the after market rims/wheels that we bought, so him telling us this couldn't be done, was a flat our refusal on their end to honor their commitment and promises to us. At that point, we were exhausted and very tired and just wanted to get the process over with and go home as they made it such a bad experience over the many hours we were there. We then had to wait another 30-45 minutes for the finance manager to be ready for us and he then had no idea how to handle the funds we were due back from the trade-in and had to call someone to walk him through how to input it in the system. It was completely ridiculous that another finance manager wasn't there at month end when it's one of the busiest sales times. We also ended up waiting for Leon when we arrived at the dealership for way too long until he handed us off to Robert. They clearly didn't have enough staff available at month end to handle the customers and it wasn't organized very well at all. I'd like someone to contact me back regarding the unresolved issues we have.

Outstanding responsiveness to questions and negotiations! Very Fair!