Reviews
Very friendly people, that went out of their way, to make
Very friendly people, that went out of their way, to make my experience very great
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Drake Lallas drake.lallas@russdarrow.com
All parties involved were very professional Car done on
All parties involved were very professional Car done on time service guy joe. Explained everything
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com
Made my appointment for oil change, tire, rotation, and
Made my appointment for oil change, tire, rotation, and track placement per recall notification. Made my appointment specifically with those details via text message. Had oil change and tire rotation, but was told they would have to order the parts I needed from the recall. Not sure why they did not just schedule me for when the parts would be in. Additionally, was told that I needed a new air filter on my brand new five month old vehicle. When I question this, the service manager went to inspect the air, filtration himself and informed me that in fact, it did not need to be changed and there were only two bugs on the filter. The service tech I spoke to initially was going to have me proceed with buying a $55 air filter when in fact this was completely unnecessary. Also, the video I received going over the parts of my car was completely useless. Not sure what the point is of that, but everything that I was shown on the video I could see with my own eyes. If going to offer the video, it would be nice if the video actually showed what was inspected and looked at. After this experience, I will find it hard to trust any recommendations for repair
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Drake Lallas drake.lallas@russdarrow.com
Pleasant experience purchasing my car.
Pleasant experience purchasing my car. Pick up went smoothly. Haven’t needed any service yet. Helpful with explaining the car and navigation system.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Drake Lallas drake.lallas@russdarrow.com
Easy in and out repair!
Easy in and out repair! Good communication and like the fact they offer transportation back home if your appointment is a long one
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com
The people in the service department are fantastic.
The people in the service department are fantastic. Great communication and timely in their work. I am always happy with the service we receive.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Drake Lallas drake.lallas@russdarrow.com
Joe ensured that I received top notch service while
Joe ensured that I received top notch service while accommodating me in everyday possible. His communication was second to none.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com
I wish when there running more then a hour behind that
I wish when there running more then a hour behind that they could tell you when you get there .
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Brad, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Drake Lallas drake.lallas@russdarrow.com
The service advisor was pleasant and easy to talk to.
The service advisor was pleasant and easy to talk to. The tech shared a video of the inspection. I’d love a more thorough video of some of the other things like fluids, exhaust, transmission, etc. The work took a bit longer than I’d expected as we thought it’d be about 1 hour and it was more like 2. They recently hired a gal who worked as a service advisor at Rosen where I was going before, and she was always very cordial and helpful there. I’m glad to see RDK pulled her over to join the team. You got a good one!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Russ Darrow Kia of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Drake Lallas drake.lallas@russdarrow.com
I love this dealership and their customer service they
I love this dealership and their customer service they all made me feel welcomed and comfortable. I will recommend this dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Drake Lallas drake.lallas@russdarrow.com