Reviews
I came in for express service and Eric was able to get me
I came in for express service and Eric was able to get me right in, they did a great job and had me out in a very reasonable amount of time. Very friendly and thorough and explaining the service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com
The staff are terrific at Russ Darrow Kia, they are
The staff are terrific at Russ Darrow Kia, they are patient and provide timely professional assistance!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com
They need to know more about phev's.
They need to know more about phev's. Service and mechanic did not understand the battery level. Had to wait another day till someone who understood came in.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Bill, Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com
Went for service and was told it would take 2-3 hours.
Went for service and was told it would take 2-3 hours. I waited for over 5 hours and had to ask for the car wash at the end even though they said they would do it at the beginning. The guy at the front sales desk (not service desk) rolled his eyes at me when I asked for the car wash I was promised.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Drake Lallas drake.lallas@russdarrow.com
Eric in service was amazing!
Eric in service was amazing! Extremely helpful and made a stressful process easy. Highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com
Eric provided the quickest service I have ever had at
Eric provided the quickest service I have ever had at this dealership. He did not try to pressure me into anything other than the oil change I was there to get.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com
As usual, the personnel were highly professional and my
As usual, the personnel were highly professional and my car was repaired as promised and on time. I've had work done on my Sorento at another Kia dealership and the experience was disappointing. So I come to Darrow even though it is a longer drive from my home.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Drake Lallas drake.lallas@russdarrow.com
Look.
Look. As a car dealership, it meets the standards I've experienced at Toyota, Honda and Nissan. I have found Russ Darrow Dealership personnel to prompt and attentive.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com
He listened to what we wanted We liked everyone we worked
He listened to what we wanted We liked everyone we worked with. Everyone was friendly and knew what they were talking about. My husband is still wondering where his Kwik trip cards are??
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com
The service writer was very friendly and explained
The service writer was very friendly and explained everything well. The only issue I have is with the cost of an oil change. A hundred dollars is to high for a simple maintenance issue.
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- Buying process —
- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Drake Lallas drake.lallas@russdarrow.com