Reviews
Great experience - buying a new car
Our Sales guy Joel was fabulous. He was easy to work with, wasn't pushy at all and was just great! Financing went smooth and we were surprised to get the interest rate that we did. Thanks for a great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new purchase Jeramy! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I?m so happy to hear that Joel was able to help you. We would love to work with you again. Find us on Facebook; we offer exclusive specials for our likers and followers. Tim Jubie GM - tim.jubie@lutherauto.com
Not sure what to put here??? I bought a car
Tracy was a great sales lady, I enjoyed working with her on selling her first car to me. People were friendly.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It?s wonderful to know that you enjoy your experience with Tracy, Shannon. We look forward to working with you again. Be sure to visit us on Facebook for access to our unbeatable coupons and specials offered to our likers and followers. Tim Jubie GM - tim.jubie@lutherauto.com
oil change and tire rotation
It went well, but the attendant forgot to put a punch in my oil card that was on my key ring.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I am happy to hear that your time during your visit with us was spent well Mary. We pride ourselves on the high level of our service excellence. We are eager to see you in the future. Be sure to check out our Facebook so that you can take advantage of our many great specials and incentives. Tim Jubie GM - tim.jubie@lutherauto.com
Recall service
Service and quality of repairs is important in selecting who services your vehicle however, the people who work at the service center are also a key in who's service I use. The service and quality of work at Luther Chev in Hudson is great but so are the service staff like Marti and Randy. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
On behalf of our team, Dan I would like to express our sincere gratitude to you for taking the time to write this marvelous review. Marti, Randy and the rest of the team will always be ready to assist you. They will be glad to hear your comments. Before your next servicing appointment, be sure to check our Facebook offers tab for the latest exclusive coupons. Tim Jubie GM - tim.jubie@lutherauto.com
Excellent staff and upgraded facilities!
Marti and her staff were wonderful with my oil change appointment! They even gave my Impala a well needed wash! Dan Greeder
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I am happy to hear Daniel, that your time spent with Marti and the service team was a positive one. We pride ourselves on the high level of our service excellence. If you have any questions or concerns, please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook so that you can take advantage of our many great specials and incentives. Tim Jubie GM - tim.jubie@lutherauto.com
Comments
You asked for comments to improve service. I have been your customer for 7 years (moved to Hudson in 2007) and only say I have nothing to provide for improvement. Your service personnel are the best I have encountered and I have been a vehicle owner since 1952. Always provide excellent advice, attempt to keep costs down while providing proper care, and are always friendly in greeting me. If they could be any better, I am at a loss to say how. JML
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star-rating John! We work very hard to ensure that each of our customers is 100% satisfied with their experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Facebook. Tim Jubie GM - tim.jubie@lutherauto.com
will not be back for service
While in for a recall, I asked if they could do a cursory inspection of my windshield washer control. I explained that I was just looking for a quick glance for something easily fixed. I was told to sign a few spots and that their wouldn't be a charge for a cursory inspection. When I picked up my vehicle, I had a larger than expected invoice waiting for me, and a pink eyesore on my maroon car. Needless to say, I paid the invoice because I did sign where they told me to, and I will deal with fixing the pink eyesore on my care somewhere else. Not the professionalism or the communication I would expect from a top service center.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great service
Even though my appointment was unplanned, Adam took care of my needs and really helped get my truck repaired in a critical timeframe. I really appreciate his efforts.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I am happy to hear that you had a positive experience during your visit with us Michael. We pride ourselves on the high level of our service excellence. If you have any questions or concerns regarding the work done, please come back to visit us. Adam will be glad to hear this. We are eager to see you in the future. Be sure to check out our Facebook page so that you can take advantage of our many great specials and incentives. Tim Jubie GM - tim.jubie@lutherauto.com
2 Thumbs Up!
5 star experience for me! Awesome service! The employees could not have been more helpful and friendly. Every time I've been to Luther Hudson that's how it's been for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Randy, thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star-rating! We work very hard to ensure that each of our customers is 100% satisfied with their experience. We look forward to work with you again; be sure to take advantage of our exclusive specials by visiting us on Facebook. Tim Jubie GM - tim.jubie@lutherauto.com
When you're here, you're a V.I.P.
My sales associate Sam came into work on her day off to give my fiance and I a test drive. She then worked with us to stay in budget, and I never felt any pressure to buy from her (even on her day off). When we came back to the dealership to finalize our purchase, she offered us drinks, and walked us through every feature on our 2014 Chevy Cruze. She even gave us a friendly heads-up before setting up our OnStar subscription that the representative would ask us if we would like to purchase minutes allowing us to make a decision before starting the process. The people at this dealership go the extra mile, and I'd recommend them to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car