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Mercedes-Benz of Valencia

(1,136 reviews)
Visit Mercedes-Benz of Valencia
Sales hours: 10:00am to 8:00pm
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday 10:00am–8:00pm Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
New (877) 438-7576 (877) 438-7576
Used (888) 812-0384 (888) 812-0384
Service (888) 260-5276 (888) 260-5276

Reviews

(1,136 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Valencia from DealerRater.

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I called multiple dealerships to find the absolute best...

I called multiple dealerships to find the absolute best price for the GLE 350. I spoke with William who was very knowledgeable and did an excellent job with us. My wife and I were very impressed by his honesty and when we came in to the dealership it only took 20 min to sign all the paperwork and get the car. Super simple transaction. AS IT SHOULD BE. Thank you william. I will absolutely be sending referrals your way!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Came in to lease a car for my mom, Fabio was amazing-...

Came in to lease a car for my mom, Fabio was amazing- very profession, made us feel welcomed and allowed us to jump back and forth on 3 types of cars before making a decision. He made the process so smooth and easy- it really was a pleasure! Mom loves her car and he gave us an amazing deal!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Outstanding Customer Service

Working with Derek to service our van is always a pleasure. He always exceeds my expectations from the ease setting up an appointment through the final delivery of our completed van on time as promised. He always goes out of his way to provide the extra effort to make the journey less onerous and pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great with Sprinters

Thank you Ernesto and Derek in the Sprinter Department. You always make services easy. They contact you with updates on the vehicle and provide service in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Customer service / Sales Personal & smooth transaction

Smooth transaction and great experience. Solo and Gabi made the deal very easy and smooth. Always Mercedes Benz of Valencia is great for the fact that Solo Gad is there.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Simply remarkable experience!

I met Marco Andrade approximately two years ago. He took my wife and I on a test run. Albeit I wasn’t really ready to buy at the time, he was still patient and took the time to answer all of our questions in a very professional (not pushy, which is what I can’t stand). We had a subsequent visit and he was consistent. We went on another test drive and I promised that when we were ready that he would be the person I bought from. The last time we visited which was this past July 2019 I was ready but the car we wanted wasn’t available. We placed an order and the car came last month (January). Marco and Derek made the experience special for my wife by playing along and allowing me to surprise her with the car. Needless to say, she was speechless and is loving her Mercedes. Marco, Derek (service dept.) and Jeremy (finance) are simply the best! I’ve made Marco another promise and that is I’ll be back in approximately 3 years to treat myself to a G-Wagon as my retirement gift. I’ll come back to him because of this experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They always give me an appointment the next day, get me...

They always give me an appointment the next day, get me in and out quickly and provide me with a loaner. All the service staff are great and Jasmine is super professional and knows what she is talking about

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

EASY AND FRIENDLY

Always so friendly and fast. Matthew came right out and immediately helped me and answered all my questions and took care of me. Super friendly too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

very pleasant

very professional-Jazmin is an asset to your dealership. She really tries hard to find you the best cost for your repairs. She keeps us informed on what future repairs we need to keep our car running efficiently.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

EXCELLENT SERVICE

WILLIAM WAS A PLEASURE TO WORK WITH . THANK YOU ! VERY RELIABLE . POLITE AND EXTREMELY PLEASANT. WILL RECOMMEND HIM ANY TIME TO MY FRIENDS . GREAT SERVICE .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.