Reviews
I have been a customer of bmw seattle for almost 33 years
I have been a customer of bmw seattle for almost 33 years and while they have always been awesome they have only gotten better. My service advisor Nathan gives great advice and tracks my car. Michael the shop foreman is also available as needed. I would never go anywhere else
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful review, Mike! I'm thrilled to hear that after 33 years, you continue to have such positive experiences with BMW Seattle. It's fantastic to know that Nathan has been providing you with great advice and that Michael is always there for support. We truly appreciate your loyalty and look forward to serving you for many more years to come! Sincerely, Tony Watkins | Service Manager
BMW Seattle is a very well run operation that supplies
BMW Seattle is a very well run operation that supplies all the necessary information to h
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Marc! We appreciate you taking the time to share your experience with BMW Seattle. It's great to hear that you found our operation well run and informative. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Sincerely, Tony Watkins | Service Manager
Nathan is an excellent service adviser.
Nathan is an excellent service adviser. The diagnostic video was very informative. I would heartily recommend BMW Seattle to friends.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We truly appreciate your kind words about our service adviser and the informative diagnostic video. Your recommendation means a lot to us at BMW Seattle. We look forward to seeing you again soon! Sincerely, Tony Watkins | Service Manager
I thought the customer service could’ve been better.
I thought the customer service could’ve been better. They never reaching out to me about my inquiry.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your feedback, Joey. I appreciate you taking the time to share your experience with us at BMW Seattle. I understand your concerns regarding customer service and reaching out about inquiries. Your input is invaluable in helping us improve. Please feel free to contact me directly so I can address this matter further. Sincerely, London Agrawal | General Manager
The use of a loaner BMW while my vehicle was being
The use of a loaner BMW while my vehicle was being repaired was nice. However, when I picked up my car it was not washed even after being told it was. Sounds like a small thing but it is expected and should be. What dealership let's a dirty car leave their property bearing their name? I expect better from BMW Seattle.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. I appreciate you taking the time to share your experience with us. While I'm glad you enjoyed the loaner BMW during your vehicle's repair, I understand your concern regarding the cleanliness of your car upon pickup. We strive to uphold high standards at BMW Seattle, and your comments will help us improve our services. Please feel free to reach out to us directly to discuss this further. We value your input and hope to serve you better in the future. Sincerely, Tony Watkins | Service Manager
Service desk is awesome and committed to providing
Service desk is awesome and committed to providing elevated service. Kept me Informed throughout the service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review, Jessica! I appreciate your kind words about our service desk's commitment to providing elevated service. It’s great to know that you felt informed throughout your service experience at BMW Seattle. We hope to see you again soon! Sincerely, Tony Watkins | Service Manager
Josh Logan is superior to work with in caring for every
Josh Logan is superior to work with in caring for every need regarding our car. He is truly exceptional and has our highest respect.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! I am thrilled to hear that working with Josh at BMW Seattle has exceeded your expectations. It's always our goal to provide exceptional service, and we appreciate your trust in us. We look forward to assisting you with all your car needs in the future! Sincerely, Tony Watkins | Service Manager
Please stop with the surveys.
Please stop with the surveys. I can’t take a vehicle to get serviced at any dealer anymore without phone calls, emails, and texts. It really sucks that your wonderful, hard working service advisors are judged by comments from idiots such as myself.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. I understand that the frequency of surveys and communication can be overwhelming. At BMW Seattle, we value your input as it helps us improve our services, but we understand that everyone's preferences are different. If you have further concerns or suggestions, please feel free to contact us directly. Your satisfaction and experience matter to us! Sincerely, Tony Watkins | Service Manager
The repair facility is so good I’m buying another one.
The repair facility is so good I’m buying another one. Trading in my 740 for a new 760 with the screen in the back. I was worried about maintenance but with Joshua and the team at bmw yolo.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review, Hunter! We’re thrilled to hear that you’re purchasing a new 760 and felt confident about your maintenance with Joshua and our team at BMW Seattle. We appreciate your trust in us and look forward to assisting you with your new vehicle. Enjoy your new ride! Sincerely, Tony Watkins | Service Manager
Friendly employees and great services!
Friendly employees and great services! There’s enough spaces for everyone to wait for the service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback, Peter! We're thrilled to hear that you found our employees friendly and our services great at BMW Seattle. We pride ourselves on ensuring a comfortable environment for our customers, and we're glad you noticed our spacious waiting area. We look forward to seeing you again! Sincerely, Tony Watkins | Service Manager