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Moore Cadillac - We Will Buy Your Car!

(787 reviews)
Visit Moore Cadillac - We Will Buy Your Car!
Sales hours: 9:00am to 5:30pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–5:30pm 7:30pm–5:30pm
Tuesday 9:00am–5:30pm 7:30am–5:30pm
Wednesday 9:00am–5:30pm 7:30am–5:30pm
Thursday 9:00am–5:30pm 7:30am–5:30pm
Friday 9:00am–5:30pm 7:30am–5:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed

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New (888) 221-2896 (888) 221-2896
Used (888) 316-2694 (888) 316-2694
Service (866) 595-1868 (866) 595-1868

Inventory

See all 156 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since January 2006.
WE ARE OPEN THE LAST 2 SUNDAYS OF EVERY MONTH.
Welcome to Moore Cadillac - Where you get Moore for Less! Same Day Serive AppointmentsCadillac Loaners AvailableTerrific Selection of New & Used VehiclesOpen 7 Days a week-Last 2 Sundays 11:30-5
-Convenient Location off Rt 50 near Dulles Airport
-Diverse sales staff that collectively speak 8 languages
-Save on Airport Parking! Drop off for service when going out of town!
-We purchase vehicles-visit our website for Instant Offers on your vehicle
-We buy all makes and models
-Lounge includes wifi kids area and refreshments
Moore Cadillac - You'll Always Get More at Moore!

Service center

Phone number (866) 595-1868

Service hours

Monday
7:30pm–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(787 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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This dealership is overpriced and its hard to get in touch with the service department. I had to contact them to find out when my car was done or get any information out of them period.

This dealership is overpriced and its hard to get in touch with the service department. I had to contact them to find out when my car was done or get any information out of them period.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Excellent service at Moore Cadillac. Steve, the salesmen was knowledgeable, friendly and helpful in every way. This is my second purchase at this dealership and it continues to be top notch. David White

Excellent service at Moore Cadillac. Steve, the salesmen was knowledgeable, friendly and helpful in every way. This is my second purchase at this dealership and it continues to be top notch. David White

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello David, Thank you for your kind words regarding Steve and the team. We truly appreciate your business. David Saenz, General Manager 703-790-0095

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After this service visit, I completely lost confidence in Moore Cadillac Chantilly. Two issues appeared immediately afterward, and rather than addressing my concerns respectively, the Service manager, was dismissive, condescending, and made inaccurate statements about my vehicle's service history. After 18 years as a loyal Moore Cadillac customer (since 2008), I left deeply disappointed, feeling unheard, and knowing I can no longer trust or recommend this dealership.

After this service visit, I completely lost confidence in Moore Cadillac Chantilly. Two issues appeared immediately afterward, and rather than addressing my concerns respectively, the Service manager, was dismissive, condescending, and made inaccurate statements about my vehicle's service history. After 18 years as a loyal Moore Cadillac customer (since 2008), I left deeply disappointed, feeling unheard, and knowing I can no longer trust or recommend this dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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No commitment treble management I had a very bad experience i bought 2024 Cadillac Escalade more then 3 months is pass still no have a hard tags and the dealership issue 3 time temporary tags I will not recommend to buy a car from Moore Cadillac Richmond

No commitment treble management I had a very bad experience i bought 2024 Cadillac Escalade more then 3 months is pass still no have a hard tags and the dealership issue 3 time temporary tags I will not recommend to buy a car from Moore Cadillac Richmond

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

You have posted a review to the wrong dealership. We are located in Chantilly Virginia.

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The dealership has been responsive to my needs and requests in a timely manner. When a service requires an extended period of time a loaner was provided. The service so far gives me confidence that such high quality service we be provided in the future.

The dealership has been responsive to my needs and requests in a timely manner. When a service requires an extended period of time a loaner was provided. The service so far gives me confidence that such high quality service we be provided in the future.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Very friendly efficient and quick service, with a smile. Exceeded expectations. But will miss James Sin, who was exceptional

Very friendly efficient and quick service, with a smile. Exceeded expectations. But will miss James Sin, who was exceptional

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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This dealership has proven themselves to provide unbelievable service. I did not purchase my previous Cadillac from this dealership, but after the first time I went to the service department I was so impressed. I only service my vehicle at this location and now when it’s time to purchase a new one, they really came through for me.

This dealership has proven themselves to provide unbelievable service. I did not purchase my previous Cadillac from this dealership, but after the first time I went to the service department I was so impressed. I only service my vehicle at this location and now when it’s time to purchase a new one, they really came through for me.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Tcolex3, Thank you for your kind words. I am pleased to hear the team provided the level of service you deserve. We truly value your business. Call me anytime for anything. David Saenz, General Manager 703-790-0095

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The Dealership is an excellent place to get work done. Definitely worth my five stars.

The Dealership is an excellent place to get work done. Definitely worth my five stars.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Kathy, Thank you for taking the time to post a review. We truly appreciate your business. Call me anytime for anything. David Saenz, General Manager 703-790-0095

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The dealership provides top quality cars and excellent and reliable service.i have continued with this dealership for over 20 years and find them friendly and responsive.

The dealership provides top quality cars and excellent and reliable service.i have continued with this dealership for over 20 years and find them friendly and responsive.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Chazjr2244, Thank you for your continued patronage. We truly value your business. Call me anytime for anything. David Saenz, General Manager 703-790-0095

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Working with Moore Cadillac was a smooth and straightforward process. They kept me informed of updates along the way while the vehicle was being built and shipped. Completing the paperwork was easy as they had all forms prepped upon arrival.

Working with Moore Cadillac was a smooth and straightforward process. They kept me informed of updates along the way while the vehicle was being built and shipped. Completing the paperwork was easy as they had all forms prepped upon arrival.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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