Moore Cadillac - We Will Buy Your Car!

Your service used to be top notch and very personal. Not now... AI Bots and disconnecting from your customers is not only frustrating, but is slower, much less accurate, frustrating and I absolutely HATE everything about how you disemboweled what was once a great place to take our business. This really sucks.

Emerson Ruiz was personable, polite & dealt with me and my issues well. I was only there 2 hours (must be a new record) & the cost was quite reasonable. I am very satisfied.

Very good service and excellent customer service They are expert and respectful people DefiantlyI will not use other than them in the area

I expressed interest in the 2017 Jeep Grand Cherokee Overland VIN # 1C4RJFCT4HC648514 in early September, before it was sold to Jamie (see the Yelp review left on 9/11/26). When the vehicle was returned, one of the salesmen reached out to tell me that it was back on the lot and available for purchase. When I asked why the vehicle was returned, Devin’s response was that the previous customer’s financing fell through. This is an outright lie. The vehicle was in fact purchased and refunded because the check engine light came on due to an exhaust system leak. I asked why it was being sold as-is and the response was only that the vehicle is almost 10 years old. This is a blatant misrepresentation of the vehicle's actual mechanical condition. The vehicle history report shows no evidence that repairs to the exhaust system were completed. The dealership was clearly hoping to pass off this problem to me. Also, the vehicle is advertised for $16,000 however, the dealership said the best deal they can give me is $17,500. A classic bait and switch tactic from a shady business. I’ve also reported this dealership to the Better Business Bureau, Virginia Motor Dealership Board and the Attorney General Consumer Protection Division.

The sales person same Lee was very good received us with smile and always ready for my answers even send me some infos to watch about my IQL thank you Moore Cadillac keep it up

Excellent customer service from Moore Cadillac and individually from Calvin Solomon. Quick, efficient and effective customer service service. I am very happy with all he did!! Thanks, John

Very Professional Customer Service Every time when my XT5 vehicle is serviced at Moore Cadillac

Purchased a used Audi Q4 from Moore Cadillac. Mr. Samuel Lee was bright, helpful, knowledgeable, and not at all pushy. He was upfront throughout and made the buying process smooth and stress-free. Highly recommend working with Sam.

Fast and efficient. Complete and thorough. Polite and willing to talk things over like a doctor would for a sick patient. Kraig is the best.

Service accomplished quickly while keeping me aware of progress. Service personnel great to deal with.