Reviews
This dealership is overpriced and its hard to get in touch with the service department. I had to contact them to find out when my car was done or get any information out of them period.
This dealership is overpriced and its hard to get in touch with the service department. I had to contact them to find out when my car was done or get any information out of them period.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Excellent service at Moore Cadillac. Steve, the salesmen was knowledgeable, friendly and helpful in every way. This is my second purchase at this dealership and it continues to be top notch. David White
Excellent service at Moore Cadillac. Steve, the salesmen was knowledgeable, friendly and helpful in every way. This is my second purchase at this dealership and it continues to be top notch. David White
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello David, Thank you for your kind words regarding Steve and the team. We truly appreciate your business. David Saenz, General Manager 703-790-0095
After this service visit, I completely lost confidence in Moore Cadillac Chantilly. Two issues appeared immediately afterward, and rather than addressing my concerns respectively, the Service manager, was dismissive, condescending, and made inaccurate statements about my vehicle's service history. After 18 years as a loyal Moore Cadillac customer (since 2008), I left deeply disappointed, feeling unheard, and knowing I can no longer trust or recommend this dealership.
After this service visit, I completely lost confidence in Moore Cadillac Chantilly. Two issues appeared immediately afterward, and rather than addressing my concerns respectively, the Service manager, was dismissive, condescending, and made inaccurate statements about my vehicle's service history. After 18 years as a loyal Moore Cadillac customer (since 2008), I left deeply disappointed, feeling unheard, and knowing I can no longer trust or recommend this dealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
No commitment treble management I had a very bad experience i bought 2024 Cadillac Escalade more then 3 months is pass still no have a hard tags and the dealership issue 3 time temporary tags I will not recommend to buy a car from Moore Cadillac Richmond
No commitment treble management I had a very bad experience i bought 2024 Cadillac Escalade more then 3 months is pass still no have a hard tags and the dealership issue 3 time temporary tags I will not recommend to buy a car from Moore Cadillac Richmond
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
You have posted a review to the wrong dealership. We are located in Chantilly Virginia.
The dealership has been responsive to my needs and requests in a timely manner. When a service requires an extended period of time a loaner was provided. The service so far gives me confidence that such high quality service we be provided in the future.
The dealership has been responsive to my needs and requests in a timely manner. When a service requires an extended period of time a loaner was provided. The service so far gives me confidence that such high quality service we be provided in the future.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Very friendly efficient and quick service, with a smile. Exceeded expectations. But will miss James Sin, who was exceptional
Very friendly efficient and quick service, with a smile. Exceeded expectations. But will miss James Sin, who was exceptional
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
This dealership has proven themselves to provide unbelievable service. I did not purchase my previous Cadillac from this dealership, but after the first time I went to the service department I was so impressed. I only service my vehicle at this location and now when it’s time to purchase a new one, they really came through for me.
This dealership has proven themselves to provide unbelievable service. I did not purchase my previous Cadillac from this dealership, but after the first time I went to the service department I was so impressed. I only service my vehicle at this location and now when it’s time to purchase a new one, they really came through for me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Tcolex3, Thank you for your kind words. I am pleased to hear the team provided the level of service you deserve. We truly value your business. Call me anytime for anything. David Saenz, General Manager 703-790-0095
The Dealership is an excellent place to get work done. Definitely worth my five stars.
The Dealership is an excellent place to get work done. Definitely worth my five stars.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Kathy, Thank you for taking the time to post a review. We truly appreciate your business. Call me anytime for anything. David Saenz, General Manager 703-790-0095
The dealership provides top quality cars and excellent and reliable service.i have continued with this dealership for over 20 years and find them friendly and responsive.
The dealership provides top quality cars and excellent and reliable service.i have continued with this dealership for over 20 years and find them friendly and responsive.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Chazjr2244, Thank you for your continued patronage. We truly value your business. Call me anytime for anything. David Saenz, General Manager 703-790-0095
Working with Moore Cadillac was a smooth and straightforward process. They kept me informed of updates along the way while the vehicle was being built and shipped. Completing the paperwork was easy as they had all forms prepped upon arrival.
Working with Moore Cadillac was a smooth and straightforward process. They kept me informed of updates along the way while the vehicle was being built and shipped. Completing the paperwork was easy as they had all forms prepped upon arrival.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car