CarMax Naperville

Tim was awesome, and the experience was fantastic. I want really sure what I was looking for, but I saw a Jeep that caught my eye. It turned out to be almost perfect, but I wanted a different color. They brought it in from Wisconsin, and it was the choice. The financing took no time at all. On the day of pickup, I was in and out in an hour. That's a lot faster than the previous two cars that I've purchased from CarMax a few years ago, and I paid cash for those. They've really streamlined it. If I had one complaint, it's that they pushed me having the purchase in place without me ever having driven the car. I understand wanting to make it as fast as possible, but I'll never buy anything I haven't test driven. CarMax is always a low pressure environment. The phone calls and texts to try and seal the deal are not following that. That needs improvement. That said, I am a customer for life.

I picked out a car online. Matt White had the car waiting for me. When I decided I wanted to buy it, Matt mase the whole process very painless and quick.

My salesman tim was grate answered every question gave me his personal number to call at anytime if I needed very helpful in my decision. On making my purchase

Thank you. All agents were friendly, helpful & knowledgeable. They assisted with questions & directed me to the car of my choice. The sales process was thorough & quick.

Bart was very helpful, insightful, and patient during our car purchase journey (of about a month). He wanted to get us the perfect car with the perfect background. We found it.

My wife’s car unexpectedly needed to be replaced and we went straight to Carmax, Demond Taylor was helping all throughout the process and helped us make an informed decision while being professional and kind the whole way through. Can’t recommend Demond Taylor and Carmax enough!

Jack was amazing. Very patient and explained everything to me. No secret agenda just cut and dry.

Helpful and friendly staff from the welcome counter, sales manager (Tim) finance department and service department (Chris)

Third car form Tim 4 months...had a horrible experience at a traditional dealer . I got for for daughter.. ..will never purchase anywhere other than Carmax again

I had researched what I was looking for. My salesman Tim was very receptive and patiently showed me what was available. He was able to explain different options on different vehicles.