CarMax Indianapolis

Rectangle 48
Sales

CarMax Indianapolis Hours

Sales

Monday

10:00 AM - 9:00 PM

Tuesday

10:00 AM - 9:00 PM

Wednesday

10:00 AM - 9:00 PM

Thursday

10:00 AM - 9:00 PM

Friday

10:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2016

"Experience Clear and Simple Car Buying and Selling"

Reviews

3.1 out of 5 3.1
16 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    January 9, 2019

    My sales rep Ryan G was very knowledgeable, relatable, very very helpful. Any question I had he literally had the answer. This is my 2nd car from car... max I absolutely love them and I love how u can reserve a car from any of their stores! This works for me because I’m super picky lol

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 18, 2018

    Highly recommend! I have had nothing but excellent experiences here for all car service/repairs. The service is always amazing - very helpful, kind, and... professional. Every time I go in for an issue they work to resolve it and I never, ever feel taken advantage of as I have sometimes wondered at other places in the past. I will definitely continue to go back.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 3, 2018

    They assured me I will get a fair market price for my trade in , their offer is $3000 bellow wholesale price , this is the second time I went there to... get a vehicle appraised and received an low bowl offer , their advertising is a classic bait and switch like most of the used car dealers , waste of time , if you want to sell your car for next to nothing go to Carmax, they can help you with that, I emailed them to get a response and received no response , they can post their reply on this public forum and explain themself how they appraise a car and how their appraisal is not contradicting their advertising (you will receive a fair market value)

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 26, 2018

    Be careful what they tell you. I was told on the phone by a "senior" consultant in their flagship store in Virginia that they had put in reserve... a car I was interested so it could be transferred to my city. The sale man in my city checked and said all was good and took my credit card info for the transfer fee. Then I heard nothing. After a few days I called and was told that the car had been sold! I emailed that "senior consultant" and have not gotten a response, much less an apology. That was the first time I dealt with Carmax and probably the last. If you're going to do business with them, I suggest you put all communication in writing (email or text). I was lied to. Hope you'll have better luck.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 22, 2018

    Tad was amazing ..so helpful. However there was confusion w title. I worked with Kathy who said she was leaving @ 2:45 ???? We returned I had to ask... fpr help noone acknowledgwd me..I had to ask Betty for help and then she was rude. She said after I asked someone will be qith you we are busy. I dont appreciate being so inconvenienced and RHEN RUDE. I realize people make mistak3s but not RUDE

    1.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 1, 2018

    Location- Indianapolis, In ~Gray Rd. Worst car buying experience I’ve ever had. Tried to finance us at 12.5%... when we were just quoted at 5% everywhere... else. Only went here because they had the exact car we were looking for. Asked reason for high rate. Was told our credit score. WRONG! Our credit score is wayyy above good. Refinanced 12 hours later through our bank at LESS than 5%. Carmax makes their money on jacking up their interest rates and telling you it’s your fault the rate is so high. Do NOT believe them. Go to your bank. No matter what, any bank will finance a lot lower rates. It’s a hassle, but we saved over $13,000 by taking the time to do this! Horrible customer service. Horrible finance department. Manager was rude! Beyond rude. Not professional at all! Lied to us and only told the truth when we proved he was lying. Salesman was clueless. Took 45 minutes to leave lot to test drive because he kept forgetting one thing or another. I felt like I was witnessing a circus when we were standing around waiting. It was quite comical. Best part of my buying experience was watching all the employees scurrying around, like clueless circus animals. Was told the car was being detailed while we signed papers. Another bold lie. It was obvious that didn’t happen. Even the things we pointed out to be detailed beforehand didn’t happen. This place is a joke!!! Serious- please go buy your car somewhere else!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 6, 2018

    Took my 21 year old daughter this morning to see a car she put on hold yesterday-a 2014 Cruze LT with less than 4000 miles on it. My daughter works 4 jobs,... and has managed to save $10,000 for a down payment. This basically new car was on sale for around $12,600. I went with her to help her through the process. As a three time Cruze owner, I wanted to be sure of the quality of the car and that she was treated fairly. I couldn’t have been more impressed-from how ithe seat of the car test driving it, to the sprofessionalism of the transaction itself. Every step was explained to her and all options given as far as warranties, etc. From pulling into the parking lot, to taking a picture of my smiling girl hugging her champagne colored Cruze with a bright yellow bow on top-under 2 hours. The sales woman hugged both my daughter and myself. Never have I experienced kinder salespeople, nor a more professional environment. You will be seeing more of this Fort Wayne family!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 3.0 out of 5
    August 29, 2017

    Value the opportunity to sit in and drive a great variety of cars. However after I paid to have a car transferred, there was no communication follow-up... by the sales rep. By the time I went in to check on the car it had already been sold to someone else. The sales rep claimed the cellular cloud must have lost his texts. The sales experience is no different that any other dealership, yet the prices are higher. I'd recommend using their inventory to find the right car, then shop around. You will likely find a better deal, often times with a 12/24 month warranty included. Note: Carmax is supposedly going to refund the amount I paid to transfer a car I was never able to drive let alone see in person.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 2.0 out of 5
    January 22, 2017

    I contacted CarMax regarding two vehicles and I already had financing. I even went into the dealerships to physically look at the cars and told the salesman... I was working with that I had. He had less than stellar follow-through. Long story short, I purchased a car elsewhere this past Friday.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    11 people out of 12 found this review helpful. Did you?
  • 1.0 out of 5
    May 10, 2013

    Don't offer to pay cash, they want you to get a loan so they can make money off the interest. The sales people need a refresher course on manners and customer... service. I had interest in purchasing a vehicle but they had this "we don't care if we sell a car" attitude. It was like the attitude you get from the people at the BMV. The people there look miserable half the time. I would never do business with them and will be sure to pass my experience on.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    11 people out of 11 found this review helpful. Did you?
View More Reviews