CarMax Cy-Fair

Great service, took care of me totally, had the truck transferred from another Car Max, they followed it through the purchase and the drive out from the... facility.

Please beware they have no problem breaking consumer protection laws. I recently found a specific car online that i have always wanted since I was a girl... and paid a pretty good amount of money to transfer it to my local car max (290/1960). When the car finally arrived a day before our family vacation I asked to do a quick test drive. I told them I wanted to see the car real quick and after my (weekend) vacation with the kids I would be back to do the final paper work /purchase of the vehicle. I was already pre approved for the car financing so there was no concerns there. The sales lady (Elle) that was communicating with me via text told me that “if I was to test drive the car I would have to purchase it that night because they would not hold it for me” Mind you I just spent money to have this car sent here for me to test drive. (This was a Thursday) No biggie I really wanted this car and I wasn’t going to let a poor sales person ruin this experience, so I just requested a new sales person when I arrived at the actual dealership. I found out the sales lady already ran a hard credit app on me without my knowledge which I thought was odd. When I test drove the car and the check air bag system light was on. I explained to the new sales rep that this light needed to be investigated and problem fixed before I purchased the car. As far as I know there was no other issues. He said no problem they would call me when it was done to finalize the sale. A week goes by as I assume the car is being worked on and I am called up there on the following Friday to purchase the car. I arrived, I trade my current vehicle in and put over $4k down on this car and was told they could not offer me any gap insurance on the vehicle. This again was odd, I had never not been offered gap when buying a car. The moment I left the car lot the air bag light came back on. (Apparently it took them a week to reset the light) I called the sales guy and told him he said bring it back in but the service dept. wouldn’t be back til Monday. So I told him i would just bring it in Monday morning. Well the very next day the check engine light then comes on in addition, the shifter handle was getting extremely hot and burning my finger along with a few other mechanical issues I noted. I took the car in to an autozone and had them put it on the computer to let me know what code was causeing the check engine light to come on. I was told it was something with the fuel system and emissions and that this car shouldn’t have passed stated inspection with this problem. So I was sold a car that obviously wasnt even properly state inspected and street legal. I took it back to the dealer monday and told them all the issues I found in just two days of being in possession of the car. I have since been in one of their loaner vehicles for three weeks. After all this time and all the problems with this car I have since told them I dont want the car and I want to walk away from this place like they promised I could. Well I am told that the 7 days expired while the car was in their service department and my car has since been shipped out and up for resale at another location. I am currently denied my money back and my trade in and being told I have the choice to walk away empty handed with nothing or to purchase another car from this shady place. I specifically told them when I purchased the car I was not shopping for a car, I found a particular car that I always wanted and if it didn’t work out then I wanted my car back. I was reassured several times that no worries I had 7 days with the car to decide if it was for me and no questions asked I could return it and walk away clean. Again I didn’t want to shop for a different car I was perfectly content with my current car (the trade in) if this car wasn’t for me. Now I feel robbed, they have taken my car my money and sold me a bad car. I was told I cold. Keep the car they still haven’t fixed or buy another car from them or walk away w nothi

My daughter bought a 2015 Kia Soul today from Jeff Wiemann at Carmax Cy Fair. 15 minutes into our visit she realized Jeff had been her salesman back... in 2013 when she purchased her 'first' car! He's a great salesman- I have always given 5 star reviews to carmax- but Jeff deserves a huge 5 star review too!

First time at CarMax and after a nightmare experience at a local dealer, was a bit wary, but VERY pleased. Reci was an AWESOME salesman. Answered all... questions and made the process a breeze. Highly recommend this dealership!

This is a great dealership. Good deals and prices.