CarMax Cy-Fair

My wife and I have prior experience with CarMax and they were extremely helpful and effective then. This time around, the experience was just as stellar was before with quick and efficient service, and honest transparency from our seller Jorge who maintained a cheery attitude and openly discussed our many options. We will still met positively and without issue when we returned the next day after purchase to refinance with our banking institution. Ryan especially, from the Business Office, was really informative about this matter when we questioned our options, wihtout hiding the facts and offering helpful suggestions. This won't be our last car and certainly not our last transaction with CarMax.

I had a wonderful experience with Carmax. I really enjoyed picking my finance terms from the comfort of my own home so I already knew my monthly payment and down payment before I even got to the dealership. My salesman Jesus was great and patient with me. I would recommend Carmax to anyone looking to buy a car for the seamless experience and I will buy all my future cars from there as well.

Reggie was amazing sale rep & jon was amazing in service highly recommend car max every one was amazing even katy from business!

The customer service was excellent. The sale associate took time working with me to locate the car that I desired, and provided timely updates on the shipping and arrival of the selected car. He walk me through the process regarding the price, extended warrant options, and financing. I was able to make he purchase with ease and comfort.

I really felt like the staff were there for me. Luke specifically was so great! He kept in communication with me and was very nice and helpful. He explained everything in detail and he was adaptable to our funny nature. He was funny and joked along with us and made us feel at home.

The only thing I have to speak about is the fact that they sold me a 2020 Corvette and they filled the gas tank on delivery. Great job! Except for the fact that they filled it with regular gas and now the valves are making a tapping/rattling type of noise. But other than that one issue everything else is excellent. Especially the sales person that helped me. Darvin is the best around.

This is no ordinary dealership! They are truly genuine people with a heart to help and serve. I was blessed to be able to obtain a vehicle here in spite of an ironic situation. They’re honest, thorough and truly try their best to meet you where you are. I would highly recommend getting your vehicle from this location.

My car-buying experience was awesome! My wonderful salesman, Max, took excellent care of me throughout the entire process. He explained everything clearly, answered all of my questions, and helped me choose the best car to fit my needs. Max was professional, knowledgeable, and genuinely committed to making sure I was comfortable with my decision. He is truly an amazing salesman, and I highly recommend working with him!

Appreciated quick service. We reached out to Reggie Dodd wanting a used Suburban. He found one quickly and we purchased the next day.

Overall the buying experience was good, had to call back to schedule an oil change that the salesman was supposed to schedule. Besides that it was an overall good experience